Core Skills

To execute our strategic priorities in a consistent and continually improving way, we must have outstanding capabilities in seven critical areas. Delivering these core skills will make our market offerings distinctive.

Superior Local Market Management

We will have a deep understanding of each of our local markets — the opportunities and the risks. We will identify the winning agents in our markets, and we will understand their needs better than any of our competitors do. We will efficiently align our capabilities with their opportunities, creating profitable growth for both of us.

Outstanding Agency and Customer Service

We will make service an offensive weapon. We will be aggressive, proactive business partners, anticipating and addressing the needs of our agent partners and their customers. We will beeasy to do business with, and respond to service requests quickly and professionally.

Aggressive Talent Development

We will aggressively and effectively attract, retain, develop, and promote the talent to fulfill our vision.

Exceptional Underwriting

We will leverage cutting-edge underwriting tools and top-notch professionals to assess, select, and price risks insightfully, and to help our agent partners meet a broad array of their customers’ needs.

Effective and Efficient Claims Service

We will consistently provide excellent service to our customers, handling their claims promptly and settling them appropriately.

Timely Delivery of Technology Improvements

We will rapidly develop and implement cost-effective technology solutions that improve our operating platform and enhance our agent and customer value propositions.

Disciplined Performance Management

We will embrace rigorous performance management and measurement throughout our organization, so we know where we are achieving our goals, where we are not, and which levers we need to use to improve our overall performance.