Welcome to The Agency Place (TAP)

The Agency Place (TAP) is a password-protected Web portal that provides access for Agents to gain the valuable information, automation tools, and applications needed daily.

TAP provides Agents with quick and easy access to whatever they need to transact business online. It provides detailed policy, billing and Claims Services to help Agents answer customer questions quickly.

TAP is a source for our Agents to access automation tools using the Web and our continued commitment to making it easy and efficient to do business with The Hanover & Citizens Insurance.

Appointed Agents can enter their User ID and Password to access TAP from any computer connected to the internet.