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Frequently Asked Questions

Find answers to the most common questions about our two online payment programs.
If you can't find an answer here, please call our Customer Service Center at 800-922-8427.

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The Hanover Insurance Group, Inc.
All Rights Reserved.
440 Lincoln Street
Worcester, MA 01653-0002

Producer Compensation

Report a Claim: 800.628.0250
Billing: 800.922.8427
Main Phone: 508.855.1000
Toll Free: 800.853.0456

Note: This web page offers a brief description of coverages, services, and programs. Actual coverages and availability may vary by state.
Options, credits, and discounts are not applicable in all states. For exact terms, conditions, exclusions and limitations of coverages, please
refer to your policy or contact your local Agent. For additional information, please refer to our legal notices.