Payment by Mail

We have a variety of payment plans and can send you paper bills through the U.S. mail according to the payment plan you select.

Full Payment Plan

Want to take care of the whole bill now? Just return your bill with a check for the full amount due. No service fees apply.

Installment Payment Plan

After an initial down payment, we'll bill you in installments based on the plan you have chosen. A service fee will apply for each installment. Just send the invoice with your check or money order for the minimum amount due.

Full and installment plan payments should be sent to:

Hanover Customers

Hanover Direct Bill and Account Bill Payment Addresses

Regular Mail

Overnight

The Hanover Insurance Company
PO Box 580045
Charlotte, NC 28258-0045

The Hanover Insurance Company
C/O Branch Banking & Trust
Attn: Retail Lockbox - 580045
5130 Parkway Plaza Blvd.
Charlotte, NC 28217

Citizens Customers

Citizens Direct Bill and Account Bill Payment Addresses

Regular Mail

Overnight

Citizens Insurance Company of America
Department 77360
PO Box 77000
Detroit, MI 48277-0360

Citizens Insurance Company of America
C/O J.P. Morgan Chase
9000 Haggerty Rd.
Mail Station MI1 - 8206
Belleville, MI 48111

May We Help You?

Our customer service team is ready to help. Simply call us Monday – Friday 8:00 am to 6:00 pm EST with any questions pertaining to your payment options.

800.922.8427