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Pool Owners—Promote Customer Safety

Pool and spa owners and operators play an important role in alerting your customers to the safety behaviors that could reduce pool and spa accidents. Learn more about these behaviors.

Recreational time at public swimming pools and spas is a favorite activity for children and adults around the country. Whether enjoying pool time with family or friends, exercising, playing water sports or learning to swim, everyone needs to be mindful of the potential for drowning, submersion injuries and entrapments.

Since many families spend time at public pools and spas, these visits service as a prime opportunity for owners and operators to join with the Consumer Product Safety Council (CPSC) in reminding families how to stay safe in and around the water.

By encouraging families to take extra safety steps like those outlined below, you can help reduce the number of drowning incidents and submersion injuries that occur every year in the United States.

Staying Close, Being Alert and Watching Children in and Around the Pool

Never leave a child unattended in a pool or spa and always watch your child when they are in or near water.
  • Teach children basic water safety tips.
  • Keep children away from pool drains, pipes and other openings to avoid entrapments.
  • Have a portable telephone close by at all times when you or your family are using a pool or spa.
  • If a child is missing, look for him or her in the pool or spa first.
  • Share safety instructions with family, friends and neighbors.

Learning and Practicing Water Safety Skills

  • Learn how to swim and teach your child how to swim.
  • Learn to perform CPR on children and adults, and update those skills regularly.
  • Understand the basics of life-saving so that you can assist in a pool emergency.

Having the Appropriate Equipment for Your Pool or Spa

Install a four-foot or taller fence around the perimeter of the pool and spa and use self-closing and selflatching gates; ask your neighbors and community groups to do the same at all residential and public pools.
  • If your house serves as a fourth side of a fence around a pool, install door and window alarms and always use them.
  • Install pool and gate alarms to alert you when children go near the water.
  • Ensure any pool and spa you use has compliant drain covers, and ask if you do not know.
  • Maintain pool and spa covers in good working order.
  • Consider using a surface wave or underwater alarm.
  • Have life-saving equipment such as life rings and reaching poles available for use.

Related Links

For more information, see the CPSC’s Pool Safety site at

The recommendation(s), advice and contents of this material are provided for informational purposes only and do not purport to address every possible legal obligation, hazard, code violation, loss potential or exception to good practice. The Hanover Insurance Company and its affiliates and subsidiaries (“The Hanover”) specifically disclaim any warranty or representation that acceptance of any recommendations or advice contained herein will make any premises, property or operation safe or in compliance with any law or regulation. Under no circumstances should this material or your acceptance of any recommendations or advice contained herein be construed as establishing the existence or availability of any insurance coverage with The Hanover. By providing this information to you, The Hanover does not assume (and specifically disclaims) any duty, undertaking or responsibility to you. The decision to accept or implement any recommendation(s) or advice contained in this material must be made by you.
LC 12-148