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Tempur-Pedic® Mattresses—Handle with Care

Hanover Insurance would like to advise its moving and storage policyholders about important information concerning the transportation and handling of Tempur-Pedic mattresses.

Tempur-Pedic mattresses are made with a “visco-elastic” top layer that requires them to be stored and handled carefully. When the mattresses lie flat the foam tends to disperse evenly but when placed on their sides the viscous foam settles toward the bottom edge.

We’ve learned about Tempur-Pedic mattresses that were incorrectly placed in storage on their sides. The mattresses had to be replaced because the viscous foam settled along the edge and could not be restored.

Tempur-Pedic® mattresses should be packed, shipped and stored flat. The time that the mattresses are set on their sides should be kept to an absolute minimum.

Do not lean the mattresses during delivery and try to assemble the bed as soon as possible in the customer’s home.

It is also recommended that mattress cartons be used. They prevent the mattresses from being soiled and also provide support and protection.

Tempur-Pedic® mattresses should be listed as high value inventory with a statement that they must be shipped flat.

Consider Hanover’s Moving and Storage Advantage insurance to provide protection against loss or damage. Your Hanover Insurance agent can help you with this insurance need.


The recommendation(s), advice and contents of this material are provided for informational purposes only and do not purport to address every possible legal obligation, hazard, code violation, loss potential or exception to good practice. The Hanover Insurance Company and its affiliates and subsidiaries (“The Hanover”) specifically disclaim any warranty or representation that acceptance of  any recommendations or advice  contained herein will make any premises, property or operation safe or in compliance with any law or regulation. Under no circumstances should this material or your acceptance of any recommendations or advice contained herein be construed as establishing the existence or availability of any insurance coverage with The Hanover. By providing this information to you, The Hanover does not assume (and specifically disclaims) any duty, undertaking or responsibility to you. The decision to accept or implement any recommendation(s) or advice contained in this material must be made by you.
LC 14-91 H