College Development Program for Future Leaders
Personal Lines Service Operations Track Program
Developing future leaders through a focus on customer service operations
What does the Personal Lines Service Operations Track Program offer you?
Strong customer service capabilities are at the heart of the property and casualty insurance business. With that in mind, the Personal Lines Service Operations Track Program immerses high-potential college graduates in a service center, where they are encouraged to recommend process improvements. With ongoing support throughout their careers with The Hanover, successful graduates of the program can become our future leaders.
How does the program work?
Program participants have an assigned job in a service center for about two years, enhancing their customer service and problem-solving expertise and supporting continuous improvement within the operations area. Specific training and project work helps develop service orientation and analytical and strategic thinking, and participants’ skills in service center management, operations, project management and communication. Classroom work and on-the-job training are provided, and the curriculum includes service center operations, financial operations, billing, processing and underwriting.
Formal mentoring, networking and continuous performance feedback help ensure participants’ success.
What happens during the first two years and after that?
In your first two years in the program, you will continue to develop your skills and apply your training to your assignments. The management team provides personal guidance, feedback and encouragement. After you successfully complete your training, you will be well-positioned for success in several Personal Lines positions.
Who are we looking for?
Candidates for this exciting opportunity are carefully screened for these primary attributes:
- An interest in insurance, a service orientation and possession of analytical abilities
- A demonstrated record of excellence in college or personal life
- Commitment to their careers (people who want to be business leaders)
- Leadership skills
What else do you expect?
We have very high expectations of our participants and anticipate their dedication to the program and to our company. They should have a sense of ownership in their career development and a commitment to excellence. We also expect them to personify the highest standards of professionalism, integrity and ethical conduct.
We are sincere about developing the future leaders of our company. We believe individuals who have these qualities will take advantage of the opportunities offered by our Service Track Program, and that they will succeed.
Are there other requirements?
- Undergraduate degrees in liberal arts, accounting, finance, economics, marketing, psychology, business, or related course work
- High analytical aptitude, an active problem solver and agile learner
- Relevant work experience (coursework projects or internship)
- Strong work ethic and ability to work in a team environment
- Strong organizational and time management skills
- Takes initiative and ownership of training and learning goals
