Claims Services

To report a personal auto or property claim, call our 24-hour hotline:
800.628.0250 or you can report online.

When you experience a loss, the responsive claims service team at
The Hanover is ready to guide you through the claims process, and give
you back peace of mind.

Personal Claims Center
	Login, or Create an Account for 24/7 easy access to bill pay, claims, and policy information. User ID: Forgot User ID? Password: Forgot Password?
	Not a customer or don't have an account? Call 800.628.0250 or complete the appropriate web form.

Business Claims Center
	To report a workplace injury or business claim, call our 24-hour hotline: 800.628.0250 or complete the appropriate web form.

Consider what we have to offer:

• Convenient 24/7 claims reporting through fax, phone or e-filing
• Proactive communication throughout the claims process
• Continuous service improvement driven by feedback surveys
• Access to an extensive network of highly trained auto repair specialists (no pre-approval required)
• Dedicated claims specialists
• 24/7 access to a network of national emergency services (storm response, water extraction, dehumidification, mold mitigation, smoke or soot removal, and more)
• After-Hours Service Program (expedites response to large losses)