Property & Casualty at a Glance
Products
Allmerica’s regional property and casualty insurers, Citizens and Hanover, market personal and commercial lines insurance primarily through independent agents and brokers.
- Personal automobile
- Homeowners
- Commercial multiple peril
- Commercial automobile
- Workers’ compensation
- Bond, inland marine, and umbrella
Highlights
- A super regional property and casualty insurer in the Northeast and Southeast through Hanover and in the Midwest through Citizens
- With over 150 years in the property and casualty business, we have a culture of disciplined underwriting
- Over $2 billion in net written premium puts us among the 30 largest property and casualty insurers in the nation
- Strong local market presence and knowledge with a well-established net-work of over 1,800 agencies in 25 states
- Statutory surplus of $1.1 billion and GAAP equity of $1.7 billion
- A.M. Best rating of A- [Excellent]
Personal Lines:
- Total net premiums written of $1.5 billion and policies in force of 1.4 million
- Strong position in Michigan as the 4th largest personal lines insurer in the marketplace
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Commercial Lines:
- Total net premiums written of $750 million
- Disciplined underwriting staff and strict mix management philosophy have generated a high-quality book of business
- State-of-the-art, Internet-based small commercial insurance program
Service:
- New front-end agency portal provides agents with centralized access to information and tools
- Competitive point-of-sale system improves agent productivity
- New Commercial Lines operating model leverages
technology and workflow improvements to effectively manage
routine processes and gain operating efficiencies
Strategic Focus
Creating a world class super regional company, offering the best of both national and regional insurers
Personal Lines:
Building the Foundation for Growth
- Increase business with winning agents
- Develop new relationships with the best agents in our markets
- Leverage competitive advantage of broad product portfolio and account focus
- Enhance product offerings; launch multi-variate auto product
- Implement new Personal Lines operating model achieving operating efficiency and service improvements
- Continue to deliver technology that improves ease of doing business for our agent partners
Commercial Lines:
Execute for Profitable Growth
- Leverage products and operating model designed for first-tier middle market to achieve our growth objectives
- Capitalize on strength of field teams—local problem-solvers providing creative business solutions
- Enhance product offerings and leverage specialty products; inland marine, umbrella and bonds—to deliver a complete portfolio solution
- Increase the use of data and predictive modeling technology in the underwriting process to maintain strong margins
- Increase penetration among our best agents
- Expand our network of winning agents
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