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Claims

The Hanover Advantage

For more than 160 years, The Hanover has been there for every claim, minor or catastrophic, simple or complex. We're committed to working together from first notice through final resolution to help clients get back to business. And, because specialty lines claims require a deeper level of expertise, we have dedicated management liability, professional liability and healthcare claims teams that are distinct from our core claims division.

  • Highly-skilled professionals — Our management liability and professional liability claims teams are skilled at mitigating and litigating traditional and emerging risks, while our healthcare claims team is staffed by nurses, clinical risk managers, nurse attorneys and former directors of nursing who offer first-hand, in-depth experience in the healthcare industry
  • In-house staff counsel — countrywide access to in-house attorneys with experience in management and professional lines claims
  • Outside counsel — access to firms that provide legal assistance on complex management liability, professional liability claims, and healthcare claims
  • Pre-claims assistance — access to our claims team as soon as an incident occurs enables us to investigate early to minimize potential loss and stay ahead of potential claims
  • Dedicated claim assignment — we partner the client with a specific handler in order to build the customer relationship and streamline outcomes
  • End-to-end file management — avoids file transfers between teams as a case evolves
  • Integrated approach — our claims teams work closely with loss control and underwriting to proactively spot trends and help identify and minimize risk
  • Strategic legal defense — by reviewing events with clients, gathering relevant records, assessing potential liability and obtaining depositions, each team's goal is to resolve claims quickly and fairly  
  • Round tables — to help evaluate exposure and potential loss, the claims teams conduct periodic group reviews of claims resulting in better-informed decision making

Report a Claim

Prompt reporting of new or potential claims is especially important to help expedite the investigation of incidents. With this in mind, we offer several convenient ways for you and your clients to file a claim.

Management Liability

Professional Liability

Healthcare

Questions on healthcare claim reporting?
We've developed guidelines to help customers navigate through the healthcare claim reporting process. Download our Incident and Claims Reporting Information Sheets to share with your healthcare customers:



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