The Hanover Insurance Group

Rebooting your operations

Considerations for the safe reopening of businesses

Resuming your business operations following an unprecedented and unexpected shutdown may be daunting. We encourage you to review the considerations below, which focus on individual employee health and safety, ensuring a safe and smooth reboot of your facility and operations.

Before you invite your team back focus on your facility operations, processes and safety-system conditions.

Three primary lines of illness defense

Social distancing



Social distancing

Hygiene / PPE

General worker safety

Employee management — raise awareness, update and communicate new protocols with your employees

How to approach customers or general visitors to your premises

Preserving your property and rebooting building systems


Heating, plumbing and systems

Building envelope

Fire prevention systems

For further detailed guidance documents and information including, cloth face coverings, stress and coping, cleaning and disinfecting facilities and vehicles, slowing the spread, symptoms, or if you are sick, please refer to the CDC’s coronavirus (COVID-19) webpage. There is specific information for various industries, groups and business operations.

This material is provided for informational purposes only and does not provide any coverage or guarantee loss prevention. The examples in this material are provided as hypothetical and for illustration purposes only. The Hanover Insurance Company and its affiliates and subsidiaries (“The Hanover”) specifically disclaim any warranty or representation that acceptance of any recommendations contained herein will make any premises, or operation safe or in compliance with any law or regulation. By providing this information to you, The Hanover does not assume (and specifically disclaims) any duty, undertaking or responsibility to you. The decision to accept or implement any recommendation(s) or advice contained in this material must be made by you.
LC 2020-227

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