Continuity of operations — critical systems/services checklist

How quickly a company can get back to business after an emergency often depends on pre-emergency planning. A business should identify what critical internal and external systems and services are required to maintain basic operations. Those identified critical areas should be included as action items within a business continuity of operations plan.

The following areas should be considered in the development of a continuity of operations plan:


 Electric power
 Gas service
 Water service
 Sewerage service
 Trash disposal

Internal systems

 Fire protection
 Hydraulic systems
 Compressed air systems
 Security and alarm systems
 Heating, ventilation, and air conditioning systems
 Manufacturing and pollution control equipment
 Communication systems, including voice and data computer networks
 Auxiliary power sources (i.e., batteries, generators, etc.)

External services

 Transportation (e.g., shipping) systems, including air, highway, railroad, and waterway
 Public transportation services
 Roadways, bridges, etc. that could prevent access to the property
 Raw material and sub-assembly vendors
 Shipping contractors
 Support products (i.e., paper, ink, computer supplies, packing materials), suppliers, shippers, similar vendors
 Payroll services
 Public services, including fire, emergency medical, and police services

Copyright ©2014, ISO Services, Inc.

This material is provided for informational purposes only and does not provide any coverage or guarantee loss prevention. The examples in this material are provided as hypothetical and for illustration purposes only. The Hanover Insurance Company and its affiliates and subsidiaries (“The Hanover”) specifically disclaim any warranty or representation that acceptance of any recommendations contained herein will make any premises, or operation safe or in compliance with any law or regulation. By providing this information to you, The Hanover does not assume (and specifically disclaims) any duty, undertaking or responsibility to you. The decision to accept or implement any recommendation(s) or advice contained in this material must be made by you.

LC FEB 2019-394
171-10022 (9/16)