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Customer Services

Enhanced customer services- 24/7

With The Hanover you get more than just quality insurance coverage! Hanover customers enjoy benefits such as 24/7 online services, World-Class Claims experience, comprehensive coverage options, and much more!

My Hanover Policy

Access your Hanover insurance policies today at My Hanover Policy. This secure site allows you to view all your policies in one place with convenient tools such as:

  • Personalized Account Profile — where you can view all of your policy information
  • View and pay your bills online — no more checks to write!
  • File and track a claim — including automatic prefill with your policy information, upload pictures and more!
  • Print/Order ID cards

World Class Claims Service

The Hanover Claims Team offers total support to you in your time of need. Driven by world-class service standards and meticulous attention to details, our highly trained claims professionals manage claims large and small—everything from minor fender benders to a catastrophe loss—quickly, accurately and fairly.


Phone: 800.628.0250
Online: Hanover customers can log in at My Hanover Policy
Non-customers at Personal Claims Center
E-mail: firstreport@hanover.com
Fax: 800.399.4734

Paying A Bill

We have easy and convenient options to make paying your insurance bill meet your specific needs. Your bill includes transaction information, installment details, benefits reminders and the amount due.

With several convenient options to pay your bill, there is sure to be one that fits your lifestyle:

Helping you stay prepared

Life happens; and you can’t always prepare for the unexpected. But we have created some fun ways to learn about those things that you CAN prepare for!

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