Hanover Mobile

Manage your Hanover or Citizens account from the palm of your hand. Just sign in with your My Hanover Policy account, or create a new account directly within the app.

With Hanover Mobile, you'll have access to:

Policy information

  • View your policy number, policy period, deductible, and more
  • See your full policy, so you know your coverage
  • View your auto ID card instantly (excluding MA)


  • View the amount due for each of your policies
  • Easily pay your bill

Roadside and accident support

  • Quickly call roadside assistance and view the services provided
  • View step-by-step instructions in the event of an accident

Contact information

  • Get in touch with your insurance agent by phone or email
  • Contact our claim service team or customer service representatives 24/7

Easily manage your account

  • Use your fingerprint to automatically log into your account with Touch ID
  • Update your profile and contact info