Hanover cares refund

Infographic transcript

Here when it matters most

From the start of the COVID-19 crisis, we have moved quickly and decisively to help our customers, agents, employees and communities manage these difficult times. Visit our COVID-19 resource center for more information. 

Customers

• Returning 15% of April and May auto premium to eligible* personal lines customers through The Hanover CARES Fund, equating to approximately $30 million
• Placing a 60-day hold on all cancellations for non-payment for all customers through June 1, 2020 and offer other billing flexibility options
• Extending personal auto coverage to individuals delivering food, medicine and other essential goods at no additional charge
• Offering virtual claims inspections and home evaluations to promote social distancing

Agents

• Accelerating the release of commission payments to assist with cashflow
• Helping agents renew business faster and offering additional underwriting flexibility
• Communicating frequent updates and helpful resources to our agent partners
• Planning how we will help agents get back to business quickly when this is over

Employees

• Enabling 95% of our employees to work safely from their home 
• Adjusting company policies to allow employees to care for themselves or family members should they become ill
• Following all CDC recommendations and deep cleaning our facilities to keep them safe for those coming into the office
• Helping employees manage the stress and new challenges of this pandemic with our free employee assistance program 

Community partners

• Donating $500,000 to local nonprofits across the country to address needs arising from this public health crisis
• Providing medical supplies and protective masks to local area hospitals 
• Implementing an employee matching gift program for donations to coronavirus relief efforts
• Partnering with Cheeriodicals to give "gifts or thanks" to healthcare professionals in our local hospitals 

We recognize our customers are feeling significant stress, including financial pressure, as a result of this pandemic. Our company has a long, proud tradition of being there when we are needed most, delivering for those who depend on us. We are committed now, as always to do what we can to help our customers, partners and home communities manage through these difficult times. -John C. Roche, President and Chief Executive Officer at The Hanover

*Subject to regulatory approval