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The claims process from start to finish

Got 60 seconds? Watch these videos to better understand what to expect after you report a claim. We'll be with you every step of the way to provide the expertise, guidance and tools to make things as easy as possible for you and your family or business.



Our promise to customers

We'll be with you every step of the way, providing the experts, guidance and tools to make things as easy as possible for you and your family or business. Depending on your claim, our claims professionals may offer self-service digital or virtual options, onsite visits and/or a vendor partner. Throughout the claims process, we'll do all that we can to demonstrate that we care and deliver a positive customer experience.




Report a claim

Report your claim to The Hanover.














See what they're saying about us

Every day, The Hanover strives to maintain our reputation for fairness and integrity by providing an exception customer experience for our customers. Nothing speaks to that better than the many positive reviews, ratings and distinctions our company has received -- from industry experts, our agents and our policyholders whose homes, autos and businesses we are proud to protect.

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Our locations

The Hanover's products are offered in almost all 50 states. Locate any of The Hanover's regional offices by state.