Let's set you up for success

We're glad you've joined us, and we look forward to all the good things ahead in our partnership with you and your agency. This page is where you can find information you need to onboard with The Hanover, and see how The Hanover is committed to becoming your partner of choice for preferred accounts.

As you work with us, you'll find The Hanover offers unparalleled sales insights, market dexterity and advanced technology and analytics to support your agency's success. It is all part of our mission to partner with select independent agents with creativity, passion and determination. We're glad you can be one of them.

See our mission and vision here

Our quick start guide for personal lines agents

Check out these 9 tips to quicker quoting in TAP Sales, our quote and issue platform.

Bookmark our agent portal (TAP) and Agent Solutions webpage.

Review our products.

Like and follow us on LinkedIn, Facebook and Twitter.

Discover what we have on TAP

To help you as your agency begins quoting and issuing business with us, here is a quick overview of our key platforms for transacting business. You can log into each of these systems using your Hanover ID.

TAP is your one-stop source for:

Servicing customers
Recent quote activity - including billing, policy, and claims
Important updates and alerts
Agency tools and marketing materials

Go to TAP

With TAP Sales, our online quote and issue platform, you can:

Quickly quote and issue business online
Add endorsements
Track service requests and referrals, via the service and underwriting dashboard

Go to TAP Sales

With TAP Rewards, agents can earn rewards automatically when writing eligible new business. Sign up now with just a one-time registration.

Sign up now

Products and services

Illustration of two-level home, with two cars, a motorcycle and a boat

Specializing in the total account

We design and innovate our products to offer a wide range of coverage options, working with you to craft a one-carrier plan for a wide range of customers.

Platinum, our home and auto package, is the foundation for writing the total account with The Hanover.

Prestige is our distinctive brand of a la carte personal insurance options for higher-value homes and autos.

Plus, options for:

Umbrella, up to $10M
Valuable items
Watercraft
Motorcycle
Cyber protection for homeowners
Home-based businesses and rental properties

Coverage varies by state.

Laptop, tablet and smart phone screens all displaying the My Hanover Policy home page

Service that excels

With Hanover insurance solutions, your customers enjoy value-added services such as paperless delivery, a mobile app, risk management, excellent claims services and more.

Self-service account management - with My Hanover Policy and the Hanover Mobile app, your customers can view their policy and pay their bill, anywhere they want.

Paperless document delivery - You and your customers have the option to receive email notifications for important transactions and policy information.

Partners in protection - We partner with high-quality service providers and promote their helpful services – with special pricing and benefits.

See everything we can do to help you write and support the total account. Visit our personal lines Agent Solutions page for personal lines agents to learn more.

Visit and bookmark Agent Solutions

See what customers say about us

The Hanover is unwavering its commitment to providing service excellence for you and the customers you serve.

4.5 out of 5

customer experience, as rated on Google

9 out of 10

customers with a paid claim say they would likely recommend us to a colleague, family member or friend

Read testimonials from Hanover customers

Learn our systems

As you start working with The Hanover, you will have the opportunity to sign up for training sessions focused on getting the most out of our quote and issue system, our billing system, our marketing materials library, and much more. Head to TAP to get started.

Review our learning opportunities and schedule training

Turn to us for support

Our support teams strive to build a lasting relationship with you and delivering solutions to best protect your customers. As you learn more about The Hanover, it’s important to know who to contact for service and underwriting questions, when to reach out to them and the best numbers to call.