Contact us

We’re here to help. You can manage your account online or contact us at your at your convenience.

 

For individuals

Billing and policy service questions
Pay a bill or call 800-922-8427

Report a claim
Claims service or call 800-628-0250

Check status of a claim
Log in or call 800-628-0250

Get a quote
Contact an agent for a quote

  

For businesses

Billing and policy service questions
Pay a bill or call 800-922-8427

Report a claim
Claims service or call 800-628-0250

Check status of a claim
Log in or call 800-628-0250

California workers' compensation policyholders
Forms and information or 
Submit an appeal or request for action

 

For Hanover agents

Personal Lines agency helpline
800-922-8427

Commercial Lines agency helpline
800-626-6601

Quick access extensions
  • Claims inquires: Press 1
  • Billing inquiries: Press 2
  • Endorsement or policy issue status: Press 3
  • Technical assistance with POS/TAP: Press 4
  • Coverage questions (including risk eligibility and underwriting assistance): Press 5
  • Small Commercial: Press 1
  • Middle Market: Press 2
  • Premium audit inquiries: Press 6
  • Repeat menu: Press 7

Payment addresses

Hanover regular bill payment
The Hanover Insurance Company
PO Box 580045
Charlotte, NC 28258-0045

Hanover overnight bill payment
The Hanover Insurance Company
C/O Branch Banking & Trust
Attn: Retail Lockbox - 580045
5130 Parkway Plaza Blvd.
Charlotte, NC 28217

Citizens regular bill payment
Citizens Insurance Company of America
Department 77360
PO Box 77000
Detroit, MI 48277-0360

Citizens overnight bill payment
JPMorgan Chase Lockbox Processing
Attn: Citizens Insurance Dept 77360
9000 Haggerty Rd
Belleville, MI 48111

Write to us

Corporate mailing address
The Hanover Insurance Group, Inc.
440 Lincoln Street
Worcester, MA 01653-0002