Sustainability:
A priority at The Hanover
Sustainability for our company is a focus on environmental, social and governance practices combined with a dedication to good corporate citizenship. It starts with our people. It extends to the places where we work and live. And it’s made possible by the performance of our organization.
People
Our people are our greatest asset. They’re at the heart of our business and central to every decision we make.
Embracing inclusivity, living our CARE values, developing and educating our team members, and supporting our communities are foundational in our approach to sustainability and success as a company.
As CEO, I take great pride in our team -- approximately 4,800 talented and committed individuals who come together to deliver on our promises and provide our customers the peace of mind that comes with high-quality insurance proctection, for the cars they drive, the businesses they own and the places they call home.”
Our commitment in action
Our values
Collaboration, Accountability, Respect and Empowerment. These values guide our actions.
Inclusion, diversity and equity
We’re committed to building and maintaining an inclusive and equitable environment.
Employer of choice
Our benefits help our employees maintain healthy lifestyles, save for the future, build financial security and achieve personal goals.
Community impact
We are committed to enacting positive change and helping to make our communities healthy and vibrant.
Our Business Resource Groups
Our BRGs empower employees to be their authentic selves and offer their unique perspectives.
Environmental stewardship
Our Green Team informs the company’s approach to sustainability to help ensure our continued progress toward environmental milestones.
Places
As a vital support system for individuals and businesses in times of crisis, the property and casualty industry is rising to meet the evolving challenges of our world. Climate change brings with it natural disasters that are more frequent and more severe. The Hanover and the broader insurance industry play an increasingly important and unique role in educating and responding to customers, effectively managing risk, advocating for a sustainable society and reducing our carbon footprint.
Managing our carbon footprint
Over the past several years, we have identified and acted on opportunities to mitigate the carbon emissions we produce, while also increasing transparency by tracking and reporting progress.
Installed new energy-efficient LED lighting
with advanced lighting control systems
Completed HVAC upgrades
reducing natural gas and electricity consumption on an ongoing basis
Maintained Energy Star certification, recognizing energy performace in top 25% of similar facilities
at the company's two largest offices in Worcester, Mass. and Howell, Mich.
Reduced overall carbon emissions by 22%
since 2018 in our owned and leased facilities, corporate travel, and fleet
Responsible investments
We incorporate environmental, social and governance factors in our decision making as part of our fundamental investment research process.
Performance
Our actions are guided by a strong corporate governance structure that is grounded in a deep commitment to ethical business practices. The support for our customers and agency partners, the commitments to our communities, and the work within the industry to address increasing climate-related volatility – all of it is made possible by our performance. And that performance is driven and supported by the overall governance of our organization.
Our company’s Code of Conduct is integral to our culture and sets clear expectations for our business and professional behavior, ensuring we continue to hold ourselves to the highest of ethical standards — something that is essential to our continued success.”
Helpful resources
America's Best Midsize Employers, Forbes (2015-present)
America's Most Responsible Companies, Newsweek (2022-present)
Best Place to Work for LGBTQ+ Equality, perfect score on Corporate Equality Index, Human Rights Campaign Foundation (2018-2023)
Best Place to Work for Disability Inclusion, Disability Equality Index (2023)