Report a claim

Policyholders

Log in or create a My Hanover Policy account to report your claim or monitor an existing claim.

Username
Password

Non-policyholders

Report your claim online without logging in.

Submit information

Agents

Log in to The Agency Place to manage your claim.

Log in

You may also choose to report your claim by...

Hanover Mobile

File a claim on the app

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Phone

800-628-0250

Platinum policy service:
800-799-6977

Prestige claims:
877-922-2774

 

Hear from our customers

Claims made clear

Got 60 seconds? Watch these videos to better understand what to expect after you report a claim. We’ll be with you every step of the way to provide the expertise, guidance and tools to make things as easy as possible for you and your family or business.  

Our promise to customers

When you have a claim, we'll provide the expertise, guidance and tools to make things as easy as possible for you and your family or business. Day in and day out, our skilled claims professionals help us deliver on this promise — getting people back on the road, back into their homes and back to business after the unexpected occurs. Depending on the specifics of your claim, we may interact through self-service digital or virtual options, onsite visits and/or through trusted vendor partners. We'll be with you every step of the way. 

9 out of 10

customers with a home, business or auto claim* are likely to recommend The Hanover to a colleague, family member or friend


*refers to customers with a paid claim
 

24/7

access to real people when you need to report the unexpected

Self-service

A variety of digital and virtual options for a speedy, convenient resolution

Convenience

Potential for same-day payment once your claim is resolved

† Source: The Hanover Customer Satisfaction Survey. Coverage underwritten by The Hanover Insurance Company or one of its insurance company subsidiaries or affiliates ("The Hanover"). This material is provided for informational purposes only.