Let's set you up for success
We're glad you've joined us, and we look forward to all the good things ahead in our partnership with you and your agency.
This page is where you can find information about The Hanover’s products, services and capabilities - designed to help you to win in this dynamic commercial lines market. Plus you will find tools to help you get started to quote and issue business with The Hanover.
Our quick start guide for commercial lines agents
Discover what we have on TAP
To help you as your agency begins quoting and issuing business with us, here is a quick overview of our key platforms for transacting business. You can log into each of these systems using your Hanover ID.
TAP is your one-stop source for:
- Servicing customers
- Recent quote activity - including billing, policy, and claims
- Important updates and alerts
- Agency tools and marketing materials
- Turn to TAP Sales to quickly quote and issue small commercial business online
- Quote proposal with more customization choices, including a summary option that offers a streamlined proposal for your customers
- Receive declaration pages minutes after issuance
With TAP Rewards, participating agents can earn Amazon rewards automatically when writing eligible new business. Sign up now with just a one-time registration to start earning rewards.
Subject to agency approval.
Products
We offer a range of tailored products to help your commercial clients find the coverage they need, all available to quote and issue online.
Services
We're committed to giving you an advantage in the commercial lines space by delivering service and digital solutions that help set your agency apart. Our culture of innovation allows us to leverage risk management and claims technologies to achieve the best outcomes for clients.
E-delivery
With secure and versatile policy document management capabilities for agents, and convenience for customers, we make it easy to do commercial business with us.
See all of our e-delivery capabilities
Customer self-service
With My Hanover Policy (MHP) and the Hanover Mobile app, your customers can make payments, file and track a claim, benefit from paperless billing, and more.
View and share our customer brochure
Hanover Risk Solutions
See how our proactive approach to risk management helps to keep customers’ businesses as safe as possible.
Learn more about Small Business Risk Solutions
Claims
Our highly-trained professionals provide focused expertise to drive the best possible outcome, no matter the size or complexity of the claim.
Read our claims promise
Learn our systems
As you start working with The Hanover, you will have the opportunity to sign up for training sessions focused on getting the most out of our quote and issue system, our billing system and much more.
See what customers say about us
The Hanover is unwavering in its commitment to providing service excellence for you and the customers you serve.
customer experience, as rated on Google
9 out of 10
customers with a paid claim say they would likely recommend us to a colleague, family member or friend
Ready, set, quote
We hope the information and resources we’ve shared help you feel ready to begin writing new business with The Hanover. Always know that if you have any questions, you can to reach out to our commercial lines help desk at 800-626-6601.
Excited to quote? Turn to TAP Sales, our easy-to-use quote and issue platform featuring an intuitive workflow and a seamless quoting experience.