Our promise to customers

When you have a claim, we'll provide the expertise, guidance and tools to make things as easy as possible for you and your family or business. Day in and day out, our skilled claims professionals help us deliver on this promise — getting people back on the road, back into their homes and back to business after the unexpected occurs. Depending on the specifics of your claim, we may interact through self-service digital or virtual options, onsite visits and/or through trusted vendor partners. We'll be with you every step of the way. 

9 out of 10

customers with a home, business or auto claim* are likely to recommend The Hanover to a colleague, family member or friend

*refers to customers with a paid claim

24/7

access to real people when you need to report the unexpected

Self-service

A variety of digital and virtual optons for a speedy, convenient resolution

Convenience

Potential for same-day payment once your claim is resolved

Review and testimonials

Report a claim

 

My account

Log in or create an account to file and track a claim.

Username
Password

Online

For non-policyholders

Submit information

Phone

800-628-0250

Platinum policy service
800-799-6977

Hanover Mobile

File a claim on the app 

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† Source: The Hanover Customer Satisfaction Survey. Coverage underwritten by The Hanover Insurance Company or one of its insurance company subsidiaries or affiliates ("The Hanover"). This material is provided for informational purposes only.