Meet your underwriting and agency support teams
Turn to us for support
Our support teams strive to build a lasting relationship with you and delivering solutions to best protect your customers. Here is who you can contact for service and underwriting questions, when to reach out to them and the best numbers to call.
Agency support team
The AST is here to help you with:
- Product questions
- Premium change explanations
- Customer billing
- Reinstatement requests
- Systems navigation and troubleshooting
The Hanover
800-922-8427
Citizens
877-255-6374
Direct underwriting access
Your underwriting partners are here to help you with:
- Unique risk profiles
- Special coverage questions
- Referred new business
- Home evaluation questions
- Renewal/non-renewal inquiries
Learn more about our underwriting commitment to you
Meet your team
Find and connect with underwriters, leaders and more by role.
Jump to: Leadership | Underwriters | Inspection team
