Benefits of early direct reporting
We share your goal to make things as easy as possible for clients to get back on the road, back in their homes and back to business after the unexpected occurs. The sooner our customers tell us about a claim, the faster we can begin to work on it. Reporting a claim early and directly ensures a quicker turnaround time on all appraisals, repairs and payments. As always, we’ll work closely with you, our agent partners, keeping you apprised from the first notice we receive to claim resolution.
How early direct reporting benefits your agency
Creates greater efficiencies
Your teams can remain focused on sales, growth and retention rather than typing or submitting loss notices.
Expedites loss reports
When customers speak directly to Hanover claims professionals, our decision makers receive accurate and complete information upfront, so the claims process starts immediately.
Clients can access Hanover programs designed to provide cost effective, quality repairs, so that significant savings are realized.
Enhances agency customer service
When a claim is received, our agency acknowledgement provides you with an immediate notification and the opportunity to follow up with clients, ensuring they receive the highest level of service possible.
How early direct reporting benefits clients
Superior customer service
We make sure from the start that your clients understand the claims process, know what to expect and get answers to any questions they may have.
Guaranteed auto repair options
The Hanover express claims shops are available throughout the country to quickly begin working on auto repairs (once a claim is reported). Additionally, when an express claims shop is used, a written guarantee is provided on all completed work for as long as the policyholder owns the vehicle.
Faster path to appraisal
We can immediately begin to identify the best method to inspect your vehicle based on incurred damages. Options may include enhanced services in our Hanover Express claims shops or an app to obtain photos.
We work with customers to explain the benefits and options of various claims programs which have been designed to help reduce further damage, expedite repairs and move disabled vehicles to repair shops such as: early tow, car rental, direct flooring, water mitigation and emergency service.