Why are rates rising?

We’re sharing insights, tips and resources you can use when you have a customer that asks about rising rates.

Yes

Rate insight resource center

Commercial lines customers have experienced year over year rate increases, and as their trusted advisor, they often turn to you for the reason why, and what they can do.

Approaching these conversations with confidence regarding market trends and an understanding of potential loss not only ensures your customers remain protected but also reinforces your value as their independent insurance agent.

 

Property

A combination of rising construction costs, increased prices of materials, and more frequent severe weather events have led to an increase in property premiums. 

5%

Increase in total reconstruction costs in the U.S. over the last year

6-12%

Increase in replacement costs for building materials and labor over the last year

13 days

On average, how frequently the U.S. experiences a billion-dollar disaster

28

billion-dollar weather events in 2023, up from 18 in 2022

 

How can you explain the impact of inflation on property? 

Let’s say there is a storm, that causes water damage to a business, shutting it down for an extended period of time. This leads to costs related to the building, business property and loss of income. First, there are the material costs for the repair, and the cost of contractors to come in and repair the damage. Both material costs and labor rates are higher than in prior years. This, coupled with delays in getting materials, can lead to an increased business income loss if the business' operations are suspended during this time.

On top of business income, inflation has impacted replacement costs for building and business property. Depending on the length of the repair, the business may even need a temporary location to keep running, and with rents higher than ever, this will add to the overall cost of the claim. All of these market dynamics come together and often result in a need for higher coverage because the limits the business previously had for their property coverage may not be enough with everything factored in. Insurance carriers across the industry are adjusting their rates for the same reasons, which is why inflation is resulting in increases on property premiums.

Sources: VeriskNational Oceanic and Atmospheric Administration


 

Auto

Ongoing efforts to improve technology and auto design for safety have made vehicles more expensive to repair when damaged. This, in combination with more people back on the road regularly, has added to accident rates.

8.46%

increase in cost of motor vehicle maintenance and repairs, according to the Consumer Price Index

$700K

median verdict for motor vehicle accidents in 2023

More than half

of bodily injury claimants hire attorneys, driving the cost of insurance up

 

How can you explain the increase in commercial auto insurance premiums?

Ongoing efforts to improve technology and auto design have made vehicles more expensive to repair when damaged. So, even if there isn’t a total loss, when a vehicle is being repaired the costs are higher—up to 11%. In addition, significant delays in some parts have also caused repairs to take longer, meaning that customers could have added costs for rentals.

Medical costs continue to increase contributing to the increased cost of claims. Beyond that, the number of accidents have been on the rise in recent years. The accident rates have returned to pre-COVID numbers, yet the severity has been worse. All these factors lead to rate increases that are impacting commercial auto across the industry.

Sources: VeriskReuters, Law.com


 

Liability

The cost of claims are rising above general economic inflation rates, which is often referred to as social inflation. It is primarily due to an increase in litigation costs that result in higher settlements and monetary relief for injuries which is having a heavy impact on casualty lines of insurance.

16%

increase in U.S. liability claims, on average, over the last five years

24%

increase in the number of federal civil cases in 2023 from the prior year

3x

top 100 verdicts tripled between 2015 and 2019,  moving from $64 million to $214 million

 

How can you explain the increase in liability rates?

In recent years there has been an increase in litigation and attorney involvement in liability related cases. For example, if someone slips and falls on premises, there is an increased likelihood the claimant will not settle without an attorney. With this comes increased costs and ultimately has driven up claims costs across the industry resulting in higher rates. So, even if a business doesn't have a claim, premiums may increase to account for the increased risk of litigation and costs associated.

 

Source: Swiss Re Institute, Business Insurance, Wall Street Journal



Architects and engineers professional liability

Over the past few years, there has been a combination of rising construction costs, an increase in claim and litigation management costs and an increased frequency of nuclear verdicts (exceptionally high jury awards, typically in exceeding $10 million) driven by social inflation.

85%

of construction firms report they have open positions and 88% are having trouble filling at least some of those positions, leading to less qualified workers on the job

82%

of construction materials have increased in cost and these costs are up almost 20%, resulting in project costs that may go beyond agreed-upon contracts

57%

of expert witnesses reported that they raised their rates in the last 5 years

27.5%

the median nuclear verdict increased over a ten-year period

 

How can you explain the increase in architects and engineers liability rates?

Labor and material trends impacting the construction industry have combined with the social inflation and nuclear verdicts trends in litigation to create a perfect storm for A&E rates.

The construction industry is facing shortages of skilled labor, resulting in less qualified or inexperienced new hires on the job. Inexperienced workers may lack the necessary skills to perform tasks accurately, resulting in poor workmanship, subpar quality, and costly rework. This can result in dissatisfied clients alleging work mistakes, oversights or missed deadlines. Additionally, increasing material expenses can lead to project costs that go beyond project terms agreed upon in the contract, resulting in litigation. 

When it comes to litigation, the costs of managing a claim have increased substantially in recent years. Defense attorney and expert witness fees, as well as arbitration and mediation costs, are on the rise. Additionally, juries have become more sympathetic towards plaintiffs, leading to larger and more frequent jury awards, increasing the risk of exceptionally large jury awards or settlements when cases go to trial. At trial, plaintiff attorneys may aim to evoke fear and empathy in jurors by presenting evidence that highlights the potential consequences to the community that could result if the defendant's actions go unchecked. 

Insurance carriers across the industry are adjusting their rates for these reasons, which has an impact on professional liability premiums.

 

Sources: Associated General Contractors of America, Gordian, Seak, ALFA International


 

Common questions from customers

The key messages and audio clips below can help you feel confident and prepared to answer customer questions on rising rates and the impact of inflation on insurance. 

 “I didn’t have a claim, why did my premium go up?”
  • Historic inflation, higher settlement and jury awards, and rising healthcare costs, combined with an increase in recent catastrophic weather events, has made claims more costly to resolve across the insurance industry.
  • It’s not possible to predict which account will have a claim, or when, so in an effort to keep insurance accessible and meet customers’ coverage needs overall premiums will be increased.

Hear how this could sound: 

 

"Why do I have a higher deductible?”
  • Higher deductibles are becoming more common. Increasing your deductible can help keep premiums more consistent as loss costs continue to increase.
  • You will only pay your deductible in the event of a claim.
  • Programs through your insurance company can help prevent losses that would trigger your deductible from occurring.

Hear how this could sound: 

“Why do I have a separate wind/hail deductible?”
  • Wind and hailstorms can cause significant damage to a building. Depending on the severity of the storm, the costs of repairing or replacing these damages can quickly add up.
  • Unlike a standard deductible, which applies to all types of claims, a wind/hail deductible is applied only when wind or hail damage occurs.
  • With weather patterns changing and weather catastrophes on the rise, wind/hail deductibles in certain geographies have become more common. It helps balance and contain the costs of claims and keeps property coverage as affordable as possible.

Hear how this could

sound: 

“What is a water damage deductible?”
  • In recent years, water damage claims have become more prevalent for businesses. Many insurance programs now encourage businesses to elect a higher water damage deductible that would go into effect in the event of a water damage loss.
  • However, if you have an active water sensor installed at your location, you may qualify for your standard deductible rather than the higher water damage deductible if faced with a claim, depending on your policy.
  • Water sensors are available through many retailers, as well as through your insurer for a discounted rate.

Hear how this could sound: 

 

"This is the second year in a row I’ve seen my premium increase. This new premium is higher than I expected. Is there anything I can do?”
  • Inflation has impacted just about everything, including insurance, leading to higher loss costs.
  • To help continue to offer the coverage you need for your business and keep insurance accessible, the premium has increased again this year.

Hear how this could sound: 

“Does the age of my building have an impact on my premium?”
  • Yes, the age of your building is factored into your premium.
  • Additional factors include other account characteristics, standard rate increases and considerations for inflation.
  • Older buildings may have different risks associated with them, which is why it’s important to know if there have been any recent renovations to the building, as they could improve safety and security.

Hear how this could sound: 

“My umbrella premium is higher than expected. Why?”
  • You likely saw an increase in your umbrella premium this year due to increased loss costs across both the auto and liability lines of business.
  • Often, we see claims exceed the underlying policy limits and then need to tap into the umbrella limits, so we need to adjust premiums based on this.

Hear how this could sound: 

 

Download these FAQs

5 tips
to help overcome objections

1 Build your talk track to explain the changes and market dynamics based on your customer's risk profile.

2 Help your customer understand that with higher claims costs, sacrificing coverage or service to save a few dollars may be detrimental.

3 Ask about changes that may have occurred in the past year to ensure all coverages are up to date. With recent inflation, be sure to consider insurance to value.

4 Share risk management best practices and offerings to showcase value beyond coverage. Think water sensors for property or telematics for auto fleets.

5 Review any open risk management recommendations that may help with their premium if implemented. Customers’ risk management recommendations are now available in My Hanover Policy.

 

 

Resources for your customers

Insurance to value infographic

View

Download

hanover i-on sensor program

Hanover i-on Sensor Program™

This group of partners provide sensor-based technology to help mitigate a wide array of risks, including water leaks, temperature control, heavy equipment tracking and more.

Learn more

 

No

Rate insight resource center

Commercial lines customers have experienced year over year rate increases, and as their trusted advisor, they often turn to you for the reason why, and what they can do.

Approaching these conversations with confidence regarding market trends and an understanding of potential loss not only ensures your customers remain protected but also reinforces your value as their independent insurance agent.

 

Property

A combination of rising construction costs, increased prices of materials, and more frequent severe weather events have led to an increase in property premiums. 

5%

Increase in total reconstruction costs in the U.S. over the last year

6-12%

Increase in replacement costs for building materials and labor over the last year

13 days

On average, how frequently the U.S. experiences a billion-dollar disaster

28

billion-dollar weather events in 2023, up from 18 in 2022

 

How can you explain the impact of inflation on property? 

Let’s say there is a storm, that causes water damage to a business, shutting it down for an extended period of time. This leads to costs related to the building, business property and loss of income. First, there are the material costs for the repair, and the cost of contractors to come in and repair the damage. Both material costs and labor rates are higher than in prior years. This, coupled with delays in getting materials, can lead to an increased business income loss if the business' operations are suspended during this time.

On top of business income, inflation has impacted replacement costs for building and business property. Depending on the length of the repair, the business may even need a temporary location to keep running, and with rents higher than ever, this will add to the overall cost of the claim. All of these market dynamics come together and often result in a need for higher coverage because the limits the business previously had for their property coverage may not be enough with everything factored in. Insurance carriers across the industry are adjusting their rates for the same reasons, which is why inflation is resulting in increases on property premiums.

Sources: VeriskNational Oceanic and Atmospheric Administration


 

Auto

Ongoing efforts to improve technology and auto design for safety have made vehicles more expensive to repair when damaged. This, in combination with more people back on the road regularly, has added to accident rates.

8.46%

increase in cost of motor vehicle maintenance and repairs, according to the Consumer Price Index

$700K

median verdict for motor vehicle accidents in 2023

More than half

of bodily injury claimants hire attorneys, driving the cost of insurance up

 

How can you explain the increase in commercial auto insurance premiums?

Ongoing efforts to improve technology and auto design have made vehicles more expensive to repair when damaged. So, even if there isn’t a total loss, when a vehicle is being repaired the costs are higher—up to 11%. In addition, significant delays in some parts have also caused repairs to take longer, meaning that customers could have added costs for rentals.

Medical costs continue to increase contributing to the increased cost of claims. Beyond that, the number of accidents have been on the rise in recent years. The accident rates have returned to pre-COVID numbers, yet the severity has been worse. All these factors lead to rate increases that are impacting commercial auto across the industry.

Sources: VeriskReuters, Law.com


 

Liability

The cost of claims are rising above general economic inflation rates, which is often referred to as social inflation. It is primarily due to an increase in litigation costs that result in higher settlements and monetary relief for injuries which is having a heavy impact on casualty lines of insurance.

16%

increase in U.S. liability claims, on average, over the last five years

24%

increase in the number of federal civil cases in 2023 from the prior year

3x

top 100 verdicts tripled between 2015 and 2019,  moving from $64 million to $214 million

 

How can you explain the increase in liability rates?

In recent years there has been an increase in litigation and attorney involvement in liability related cases. For example, if someone slips and falls on premises, there is an increased likelihood the claimant will not settle without an attorney. With this comes increased costs and ultimately has driven up claims costs across the industry resulting in higher rates. So, even if a business doesn't have a claim, premiums may increase to account for the increased risk of litigation and costs associated.

 

Source: Swiss Re Institute, Business Insurance, Wall Street Journal



Architects and engineers professional liability

Over the past few years, there has been a combination of rising construction costs, an increase in claim and litigation management costs and an increased frequency of nuclear verdicts (exceptionally high jury awards, typically in exceeding $10 million) driven by social inflation.

85%

of construction firms report they have open positions and 88% are having trouble filling at least some of those positions, leading to less qualified workers on the job

82%

of construction materials have increased in cost and these costs are up almost 20%, resulting in project costs that may go beyond agreed-upon contracts

57%

of expert witnesses reported that they raised their rates in the last 5 years

27.5%

the median nuclear verdict increased over a ten-year period

 

How can you explain the increase in architects and engineers liability rates?

Labor and material trends impacting the construction industry have combined with the social inflation and nuclear verdicts trends in litigation to create a perfect storm for A&E rates.

The construction industry is facing shortages of skilled labor, resulting in less qualified or inexperienced new hires on the job. Inexperienced workers may lack the necessary skills to perform tasks accurately, resulting in poor workmanship, subpar quality, and costly rework. This can result in dissatisfied clients alleging work mistakes, oversights or missed deadlines. Additionally, increasing material expenses can lead to project costs that go beyond project terms agreed upon in the contract, resulting in litigation. 

When it comes to litigation, the costs of managing a claim have increased substantially in recent years. Defense attorney and expert witness fees, as well as arbitration and mediation costs, are on the rise. Additionally, juries have become more sympathetic towards plaintiffs, leading to larger and more frequent jury awards, increasing the risk of exceptionally large jury awards or settlements when cases go to trial. At trial, plaintiff attorneys may aim to evoke fear and empathy in jurors by presenting evidence that highlights the potential consequences to the community that could result if the defendant's actions go unchecked. 

Insurance carriers across the industry are adjusting their rates for these reasons, which has an impact on professional liability premiums.

 

Sources: Associated General Contractors of America, Gordian, Seak, ALFA International


 

Common questions from customers

The key messages and audio clips below can help you feel confident and prepared to answer customer questions on rising rates and the impact of inflation on insurance. 

 “I didn’t have a claim, why did my premium go up?”
  • Historic inflation, higher settlement and jury awards, and rising healthcare costs, combined with an increase in recent catastrophic weather events, has made claims more costly to resolve across the insurance industry.
  • It’s not possible to predict which account will have a claim, or when, so in an effort to keep insurance accessible and meet customers’ coverage needs overall premiums will be increased.

Hear how this could sound: 

 

"Why do I have a higher deductible?”
  • Higher deductibles are becoming more common. Increasing your deductible can help keep premiums more consistent as loss costs continue to increase.
  • You will only pay your deductible in the event of a claim.
  • Programs through your insurance company can help prevent losses that would trigger your deductible from occurring.

Hear how this could sound: 

“Why do I have a separate wind/hail deductible?”
  • Wind and hailstorms can cause significant damage to a building. Depending on the severity of the storm, the costs of repairing or replacing these damages can quickly add up.
  • Unlike a standard deductible, which applies to all types of claims, a wind/hail deductible is applied only when wind or hail damage occurs.
  • With weather patterns changing and weather catastrophes on the rise, wind/hail deductibles in certain geographies have become more common. It helps balance and contain the costs of claims and keeps property coverage as affordable as possible.

Hear how this could

sound: 

“What is a water damage deductible?”
  • In recent years, water damage claims have become more prevalent for businesses. Many insurance programs now encourage businesses to elect a higher water damage deductible that would go into effect in the event of a water damage loss.
  • However, if you have an active water sensor installed at your location, you may qualify for your standard deductible rather than the higher water damage deductible if faced with a claim, depending on your policy.
  • Water sensors are available through many retailers, as well as through your insurer for a discounted rate.

Hear how this could sound: 

 

"This is the second year in a row I’ve seen my premium increase. This new premium is higher than I expected. Is there anything I can do?”
  • Inflation has impacted just about everything, including insurance, leading to higher loss costs.
  • To help continue to offer the coverage you need for your business and keep insurance accessible, the premium has increased again this year.

Hear how this could sound: 

“Does the age of my building have an impact on my premium?”
  • Yes, the age of your building is factored into your premium.
  • Additional factors include other account characteristics, standard rate increases and considerations for inflation.
  • Older buildings may have different risks associated with them, which is why it’s important to know if there have been any recent renovations to the building, as they could improve safety and security.

Hear how this could sound: 

“My umbrella premium is higher than expected. Why?”
  • You likely saw an increase in your umbrella premium this year due to increased loss costs across both the auto and liability lines of business.
  • Often, we see claims exceed the underlying policy limits and then need to tap into the umbrella limits, so we need to adjust premiums based on this.

Hear how this could sound: 

 

Download these FAQs

5 tips
to help overcome objections

1 Build your talk track to explain the changes and market dynamics based on your customer's risk profile.

2 Help your customer understand that with higher claims costs, sacrificing coverage or service to save a few dollars may be detrimental.

3 Ask about changes that may have occurred in the past year to ensure all coverages are up to date. With recent inflation, be sure to consider insurance to value.

4 Share risk management best practices and offerings to showcase value beyond coverage. Think water sensors for property or telematics for auto fleets.

5 Review any open risk management recommendations that may help with their premium if implemented. Customers’ risk management recommendations are now available in My Hanover Policy.

 

 

Resources for your customers

Insurance to value infographic

View

Download

hanover i-on sensor program

Hanover i-on Sensor Program™

This group of partners provide sensor-based technology to help mitigate a wide array of risks, including water leaks, temperature control, heavy equipment tracking and more.

Learn more