Pay a bill on behalf of your customer, 24/7
Pay online through TAP
Make a one time payment on a customer's behalf.
Direct bill agency sweep
Start accepting insured's payments in your office and post them directly.
The Hanover billing system
We’re focused on developing innovative solutions that make it easier for agents, like you, to do business with us, and to deliver outstanding service to your customers.
Payment options
We offer several convenient payment methods to meet your customers’ needs:
- One time payment
- Automatic monthly payments
- Payment by phone
- Payment by mail
- Hanover EZPay for workers' compensation
Hanover EZPay for workers' compensation
Our pay-as-you-go solution for workers’ comp calculates premiums based on actual payroll figures generated in real time, allowing customers to pay what they actually owe. They can manage cash flow more effectively, helping to improve customer satisfaction and retention.
My Hanover Policy
Customers can:
- Save bank account or card information for future use
- View bill images
- View payment history, including pending payments
- Sign up for recurring payments (EFT)
- Turn off paper bills
State-specific plans
We encourage you to save copies of these state-specific payment options for all of the states in which you do business.
Frequently asked questions
Take a look at frequently asked questions from customers related to billing.
Helpful guides and forms
A range of marketing materials and resources can be found on TAP to help answer billing questions and educate your customers.