Learn more about LeakBot

How do I get a LeakBot device?

As part of a pilot program with LeakBot Ltd., we are emailing a select group of homeowners, inviting them to get a complimentary LeakBot device. Quantities are limited and are available on a first-come, first-served basis.

How do I install LeakBot?

Simply clip the LeakBot device onto your internal water main valve. No tools are necessary. Once installed, it will detect leaks on any pipe with a water flow that it’s fitted to.

If you need help, contact the LeakBot team. A team member can walk you through the installation and answer your questions.

How does LeakBot detect leaks?

LeakBot measures both the air and pipe temperatures in your home. If you have a leak, your plumbing will continually draw colder water from outside into your home, creating a consistent drop in temperature. LeakBot senses the prolonged and consistent drop in temperature and sends an alert to your mobile phone.

Source: Leakbot, Ltd. 

I've received a leak notification. Now what?

Alerts often come from leaks that are small and easy to fix, like a running toilet or dripping faucet. The LeakBot app will help you identify the source of the alert.

If you cannot locate the source of the alert or cannot fix the leak yourself, you can schedule an appointment for a LeakBot plumber to come to your home and repair the leak.

A LeakBot plumber will locate and remedy leaks using the data from your device.

Source: Leakbot, Ltd. 

What is the cost of a repair related to a LeakBot alert?

Free leak repair visits include labor, parts, and taxes with no hidden costs or fees. 

(Note: any custom individual part costing over $250 will not be covered. In this instance, labor is still included, even if a follow-up visit is needed.)

The leak location and repair services are subject to LeakBot terms of service.

How will you use the data being collected through LeakBot?

We may receive information on any detected leaks and their resolution. To learn how LeakBot collects and uses data, please review their terms of service.

Is LeakBot compatible with homes that have installed an automatic water shutoff valve?

No, LeakBot is not compatible with homes that have installed an automatic water shut-off valve.

I've decided I no longer want LeakBot. What do I do next?

If you change your mind and decide you don't want to participate in this program, you can return your device at no charge. Simply repack the LeakBot in the prepaid FedEx return envelope included in your LeakBot shipment. If you need a replacement return label, please email the LeakBot service team. 

Will my premium be impacted if I disconnect LeakBot?

If your LeakBot device is disconnected, the associated discount on your homeowners policy will be removed at renewal.

If I decide to leave for a different insurance carrier, what happens with my LeakBot device and account?

If your home is no longer insured with us, you will lose access to the monitoring and plumbing services that support your LeakBot.

Any additional questions?

Contact LeakBot and a member of their support team will be happy to help you.

This material is provided for informational purposes only and does not provide any coverage. Please review your policy for the coverage afforded.

This material is provided for informational purposes only and does not provide any coverage or guarantee loss prevention. The examples in this material are provided as hypothetical and for illustration purposes only. The Hanover Insurance Company and its affiliates and subsidiaries (“The Hanover”) specifically disclaim any warranty or representation that acceptance of any recommendations contained herein will make any premises, operations or actions safe or in compliance with any law or regulation.  By providing this information to you, The Hanover does not assume (and specifically disclaims) any duty, undertaking or responsibility to you.  The decision to accept or implement any recommendation(s) or advice contained in this material must be made by you.

LeakBot is a product of LeakBot Ltd., which is not a member of The Hanover Insurance Group.