Let's set you up for success
We're glad you've joined us, and we look forward to all the good things ahead in our partnership with you and your agency.
This page is where you can find information about The Hanover’s products, services and capabilities - designed to help you to win in this dynamic commercial lines market. Plus you will find tools to help you get started to quote and issue business with The Hanover.
Our quick start guide for commercial lines agents
Discover what we have on TAP
To help you as your agency begins quoting and issuing business with us, here is a quick overview of our key platforms for transacting business. You can log into each of these systems using your Hanover ID.
TAP is your one-stop source for:
- Servicing customers
- Recent quote activity - including billing, policy, and claims
- Important updates and alerts
- Agency tools and marketing materials
Turn to TAP Sales to quickly quote and issue commercial business online including standard and specialty quoting.
With TAP Rewards, participating agents can earn rewards automatically when writing eligible new business. Sign up now with just a one-time registration to start earning rewards.
Subject to agency approval
Products
Some clients face risks that can be addressed with standard coverage. Others require highly specialized solutions to address their complex risks. We offer a range of tailored coverage for standard to complex exposures on an admitted and non-admitted basis to help you solve for the extremes, and everything in between.
Flexible account solutions
We understand that small business insurance doesn’t mean simple insurance.
From standard solutions to highly tailored offerings for more complex risks, our broad and growing portfolio of standard and specialized Commercial Lines capabilities offers the range of coverage, risk management and claims solutions you need to meet your clients’ unique needs.
Industry-specific coverage
We’re constantly innovating with you in mind.
Our account-focused coverage for an array of industries helps you meet your clients' varied insurance needs. Through our distinctive, specialized capabilities, you can craft precise coverage to your clients.
Specialty offerings
Many businesses require specialized coverage that goes beyond a standard policy. We are a leading specialty enterprise in the small to mid-size market space, offering a broad portfolio of products, backed by deep expertise, for:
- Excess and surplus
- Industrial property
- Management liability
- Marine
- Professional liability
- Programs
- Surety
See everything we can do to help you write and support your commercial clients. Visit our commercial lines Agent Solutions page to learn more.
Visit and bookmark Agent Solutions
Services
We're committed to giving you an advantage in the commercial lines space by delivering service and digital solutions that help set your agency apart. Our culture of innovation allows us to leverage to risk management and claims technologies to achieve the best outcomes for clients.
E-delivery
With secure and versatile policy document management capabilities for agents, and convenience for customers, we make it easy to do commercial business with us.
See all of our e-delivery capabilities
Customer self-service
With My Hanover Policy (MHP) and the Hanover Mobile app, your customers can make payments, file and track a claim, enroll in paperless billing, and more.
View and share our customer brochure
Hanover Risk Solutions
See how our proactive and collaborative approach to risk management to help keep customers’ businesses of all sizes as safe as possible.
Learn more about Hanover Risk Solutions
Claims
Our highly-trained professionals provide focused expertise to drive the best possible outcome, no matter the size or complexity of the claim.
Read our claims promise
Learn our systems
As you start working with The Hanover, you will have the opportunity to sign up for training sessions focused on getting the most out of our quote and issue system for standard and select specialty lines, our billing system, and much more. Head to TAP to get started.
See what customers say about us
The Hanover is unwavering its commitment to providing service excellence for you and the customers you serve.
4.5 out of 5
customer experience, as rated on Google
9 out of 10
customers with a paid claim say they would likely recommend us to a colleague, family member or friend
Ready, set, quote
We hope the information and resources we’ve shared help you feel ready to begin writing new business with The Hanover. Always know that if you have any questions, you can to reach out to our commercial lines help desk at 800-626-6601.
Excited to quote? Turn to TAP Sales, our easy-to-use quote and issue platform featuring an intuitive workflow and a seamless quoting experience.