Commercial lines servicing resource center
We are committed to providing an agent experience focused on efficiency, simplicity and reliability. Through The Agency Place (TAP) and TAP Sales (our online quote-and-issue platform), we offer these resources to help you provide fast, reliable service to your customers, issue and endorse more business and increase operational efficiency.
Bookmark this page to have a one-stop solution for service options throughout the lifecycle of your commercial accounts.
Manage accounts
Through TAP and TAP Sales, we make it easy and efficient for you to manage your commercial lines business with us.
View agency activity
Visit TAP to access your agency activity dashboard. Simply enter your agency information to view the past 60 days of activity for:
- Billing
- Policy updates
- Claims
- Quote information
You may also conduct an advanced search for specific policy details.
Process endorsements
You can process most common Business Owner's Advantage endorsements in TAP Sales, often without underwriter referrals. This includes options to:
- Add or amend coverage, deductibles, or change limits
- Update locations
- Add or remove named insureds, loss payees or mortgagees
- Here's how:
- Select Small Commercial on the account view screen
- Enter the policy number in the search field
- Choose the Business Owner’s Advantage policy to endorse
- Click the Policy Change button
- Select Endorse to launch
Make a payment
Turn to TAP any time you want to make a payment on behalf of customers. Refer to our billing endorsement guide for information on making billing updates, including EFT (electronic funds transfer) sign-up.
- Additional payment options: sweep payments, direct bill payments and sweep inquiries
- View billing plans and fees by state
File and track a claim
Visit the Claims tools page on TAP to:
- Report a claim
- Find service vendors
- Access adjuster information
- Monitor a claim's status
- Access workers' compensation claims kits, and much more
Have a service inquiry?
With our online service request form, you can submit a service request or find out the status of an existing request for options including:
- Billing
- Policy changes
- Policy status updates
- Technical assistance, including agency administration, downloads, password assistance and more
Update agency preferences
Save time and increase efficiency with our e-delivery capabilities, bringing policy information direct to your agency management systems or email.
- eDocs - Receive policy documents for new business, endorsements and renewals in the form of a policy image transmitted from The Hanover to your agency management system.
- Register for email notifications - including policy transactions or intent-to-cancel billing notifications
- Agency download preferences - including CPP, Business Owner's Advantage, commercial auto and workers' comp
Support your customers
Help your customers get the most out of their Hanover policy.
Self-service account management
Through My Hanover Policy and the Hanover Mobile app, customers can:
- View policy information
- View and pay bills
- Access risk management resources
- File and track a claim
- View and update risk management recommendations
- Receive billing text notifications
Risk mitigation
Hanover Risk Solutions has proactive and collaborative approach to risk management, designed to help keep businesses of all sizes as safe as possible.
Customers can access helpful tools including:
Workers' compensation
- NT24 - On-demand access to a registered nurse in the event of a workplace injury
- Hanover EZPay - our pay-as-you-go option for workers' comp
- The Hanover Work Safe Program - a holistic approach to workplace risk management
- Workers' comp resource guide
- State-specific Information and forms
- Help customers prepare for a premium audit
Ready to quote?
Check appetite by state - Our class lookup tool makes it easy to determine eligibility before you begin a quote in TAP Sales, our online quote-and-issue platform.
Small business digital gateway - In addition to TAP Sales, you have the option of starting your quote in your agency management system. You can bridge your quote, via the Vertafore, Semsee and Epic platforms, to our online quoting and issuing system for select lines of business.
Need help?
Find your agency administrator for help with creating or removing users, resetting passwords, updating contact information and managing paperless document delivery. Go to Agent tools and capability dashboard to start.
Commercial lines agency helpline: 800-626-6601
Commercial lines servicing resource center
We are committed to providing an agent experience focused on efficiency, simplicity and reliability. Through The Agency Place (TAP) and TAP Sales (our online quote-and-issue platform), we offer these resources to help you provide fast, reliable service to your customers, issue and endorse more business and increase operational efficiency.
Bookmark this page to have a one-stop solution for service options throughout the lifecycle of your commercial accounts.
Manage accounts
Through TAP and TAP Sales, we make it easy and efficient for you to manage your commercial lines business with us.
View agency activity
Visit TAP to access your agency activity dashboard. Simply enter your agency information to view the past 60 days of activity for:
- Billing
- Policy updates
- Claims
- Quote information
You may also conduct an advanced search for specific policy details.
Process endorsements
You can process most common Business Owner's Advantage endorsements in TAP Sales, often without underwriter referrals. This includes options to:
- Add or amend coverage, deductibles, or change limits
- Update locations
- Add or remove named insureds, loss payees or mortgagees
- Here's how:
- Select Small Commercial on the account view screen
- Enter the policy number in the search field
- Choose the Business Owner’s Advantage policy to endorse
- Click the Policy Change button
- Select Endorse to launch
Make a payment
Turn to TAP any time you want to make a payment on behalf of customers. Refer to our billing endorsement guide for information on making billing updates, including EFT (electronic funds transfer) sign-up.
- Additional payment options: sweep payments, direct bill payments and sweep inquiries
- View billing plans and fees by state
File and track a claim
Visit the Claims tools page on TAP to:
- Report a claim
- Find service vendors
- Access adjuster information
- Monitor a claim's status
- Access workers' compensation claims kits, and much more
Have a service inquiry?
With our online service request form, you can submit a service request or find out the status of an existing request for options including:
- Billing
- Policy changes
- Policy status updates
- Technical assistance, including agency administration, downloads, password assistance and more
Update agency preferences
Save time and increase efficiency with our e-delivery capabilities, bringing policy information direct to your agency management systems or email.
- eDocs - Receive policy documents for new business, endorsements and renewals in the form of a policy image transmitted from The Hanover to your agency management system.
- Register for email notifications - including policy transactions or intent-to-cancel billing notifications
- Agency download preferences - including CPP, Business Owner's Advantage, commercial auto and workers' comp
Support your customers
Help your customers get the most out of their Hanover policy.
Self-service account management
Through My Hanover Policy and the Hanover Mobile app, customers can:
- View policy information
- View and pay bills
- Access risk management resources
- File and track a claim
- View and update risk management recommendations
- Receive billing text notifications
Risk mitigation
Hanover Risk Solutions has proactive and collaborative approach to risk management, designed to help keep businesses of all sizes as safe as possible.
Customers can access helpful tools including:
Workers' compensation
- NT24 - On-demand access to a registered nurse in the event of a workplace injury
- Hanover EZPay - our pay-as-you-go option for workers' comp
- The Hanover Work Safe Program - a holistic approach to workplace risk management
- Workers' comp resource guide
- State-specific Information and forms
- Help customers prepare for a premium audit
Ready to quote?
Check appetite by state - Our class lookup tool makes it easy to determine eligibility before you begin a quote in TAP Sales, our online quote-and-issue platform.
Small business digital gateway - In addition to TAP Sales, you have the option of starting your quote in your agency management system. You can bridge your quote, via the Vertafore, Semsee and Epic platforms, to our online quoting and issuing system for select lines of business.
Need help?
Find your agency administrator for help with creating or removing users, resetting passwords, updating contact information and managing paperless document delivery. Go to Agent tools and capability dashboard to start.
Commercial lines agency helpline: 800-626-6601