How good is our claims service?
Policyholders look to us to provide them with care, guidance, good counsel, and support when they have a claim. Our responses during these times of need become “moments of truth” that can make or break our reputation. Being able to deliver a best-in-class claims experience — every time — is what differentiates The Hanover from our competitors.
“You were kind, considerate, understanding, and very knowledgeable. He may be only 17, and it was just a fender bender, but that was my baby in that car. Thank you for being on our side.”
– Melissa, Hanover policyholder, Burton, MI
“I will sing The Hanover praise every time we share the ‘I forgot to open the garage door when I was exiting’ story.”
– John, printing services sales executive, Worcester, MA
“Thanks for all your help getting us up & running after the fire. Because of people like you we are back to normal. Thank you again for making an intimidating process as simple as you did.”
– Bob, framing gallery owner, Howell, MI
“I have qualified for the Olympic Triathlon World Championship and the theft of my bike was devastating. Your prompt response and very speedy handling of the claim helped me get a replacement bike in short order. Thank you for your excellent and timely service.”
– Robert, Hanover policyholder, Lansing, MI.
“At 6 p.m. I received a frantic call from the insured about a significant claim event. Less than an hour later, a claims professional was headed to the scene to begin the investigation. Thank you for going the extra mile for my client. We are glad to be with a fine company like The Hanover.”
– John, independent agent, Albany, NY
“Your professionalism and concern for me and my family is deeply appreciated. I have been with The Hanover since I owned my first car, more than 20 years ago. This is exactly why I stay!”
– Rick, Hanover policyholder, Detroit, MI
“You know an adjuster is awesome when you see his name and breathe a sigh of relief knowing the claim will be handled amazingly well.”
– Beth, independent agent, Belchertown, MA
We’re there whenever you need us
Contact your local Hanover branch office today, or visit our claims page to find out how The Hanover is setting the industry standard in claims.
116-10058 (4/17) LC 2017-084