Loss Control, with emphasis on "control."
The mark of an exceptional insurance company is its ability to help clients avoid a loss in the first place. Our specialized underwriters and risk specialists (fire protection engineers, inspectors, etc.) work cooperatively to help you and your business associates practice loss control and best practices aimed at lowering the chances of a disastrous incident. In addition, they monitor renovation projects, review new construction specifications, and provide loss control recommendations. All of these expert activities help keep your premiums as low as they can be.
When you have a claim, we're there.
We've staffed our Hanover Claims Center with highly experienced and dedicated claims professionals, including field adjusters, appraisers, administrative personnel, and special investigators. These high–caliber people are dedicated to resolving claims quickly, accurately, and fairly.