What to do after an auto accident
What to do after an auto accident
We’re here to help you
Auto accidents can be upsetting. Our first concern is your safety. If you are able to drive and your vehicle is operable, your first step should be to drive to the side of the road to avoid further risks.
Once you are safe, there are some important steps you can take.
At the scene of the accident:
- Assist injured parties
- Contact 911 for ambulance service if needed
- Contact the police
- Use the attached form below to collect the names, addresses and insurance information of all persons and vehicles involved in the accident
- If you keep a disposable camera in the glove compartment for accidents, or have a cell phone with a camera, document the damage to all vehicles
- Do not admit fault and make no payments or promises to anyone
- Call The Hanover at 800-628-0250 or go to hanover.com we will notify your agent
Keep this information in your glove compartment where it will come in handy.
We encourage you to collect as much information as you can at the scene of the accident to assist in a smooth and efficient claims process.
Accident details
Vehicle no. one
(Your vehicle is considered Vehicle no. one in all accident reports)
Date_____________ Time_____________ a.m. p.m.
Location ___________________________________________________________________________
Street______________________________________________________________________________
City _____________________ State_____ Zip_____________________________________________
Speed_____________________________________________________________________________
Location ___________________________________________________________________________
Indicate on this diagram what happened
Comments___________________________________________________________________________ ____________________________________________________________________________________ ____________________________________________________________________________________ ____________________________________________________________________________________ ____________________________________________________________________________________ ____________________________________________________________________________________ ____________________________________________________________________________________ ____________________________________________________________________________________ ____________________________________________________________________________________ ____________________________________________________________________________________ ____________________________________________________________________________________
Police information
Officer Name _________________________________________________________________________
Badge No.____________________________________________________________________________
Station ______________________________________________________________________________
Other drivers
Vehicle no. two
Name ______________________________________________________________________________
Street ______________________________________________________________________________
City ___________________________________________________ State_______ Zip______________
Age_______ Sex ____ License No. _______________________________________________________
Make, year and color of vehicle __________________________________________________________
___________________________________________________________________________________
Plate No. ______________________________________________ State ________________________
Owner______________________________________________________________________________
Street ______________________________________________________________________________
City __________________________________________________ State_______ Zip_______________
Insurance Company___________________________________________________________________
Policy No. ___________________________________________________________________________
Insurance Agent ______________________________________________________________________
Observably injured? yes no
Injury_______________________________________________________________________________
Passengers
Name (Vehicle no. one) __________________________________________________________________
Street ______________________________________________________________________________
City __________________________________________________ State_______ Zip_______________
Observably injured? yes no
Taken to____________________________________________________________________________
Name (Vehicle no. two) ________________________________________________________________
Street ______________________________________________________________________________
City __________________________________________________ State_______ Zip_______________
Observably injured? yes no
Injury_______________________________________________________________________________
Name (Vehicle no. three) _______________________________________________________________
Street _______________________________________________________________________________
City ___________________________________________________ State_______ Zip_______________
Observably injured? yes no
Injury_______________________________________________________________________________
Other drivers
Vehicle no. three
Name ________________________________________________________________________________
Street _________________________________________________________________________________
City ___________________________________________________ State_______ Zip_________________
Age________ Sex _________ License No. ___________________________________________________
Make, year and color of vehicle ____________________________________________________________
______________________________________________________________________________________
Plate No. _______________________________________________ State __________________________
Owner_________________________________________________________________________________
Street _________________________________________________________________________________
City ___________________________________________________ State________ Zip________________
Insurance Company______________________________________________________________________
Policy No. ______________________________________________________________________________
Insurance Agent _________________________________________________________________________
Observably injured? yes no
Injury__________________________________________________________________________________
Witnesses
Name__________________________________________________________________________________
Street__________________________________________________________________________________
City ___________________________________________________ State________ Zip_________________
Phone __________________________________________________________________________________
Name__________________________________________________________________________________
Street__________________________________________________________________________________
City ___________________________________________________ State________ Zip_________________
Phone __________________________________________________________________________________
Call The Hanover Claims Team at 800-628-0250 or go to hanover.com to report an accident.
Report a claim (24/7)
Towing emergency service (24/7)
Customer number: _______________________________________________________________________
Homeowner policy number:________________________________________________________________
Auto policy number:______________________________________________________________________
Following the accident……
You can count on us to provide equally fast and accurate service for:
Rentals
If you elected rental coverage:
- Direct billing through our rental partner
- Pick-up and delivery
Express auto repair facilities (where available)
- Professional trained personnel
- Repairs may begin immediately without a company appraisal
- Shuttle service and delivery as needed
- High quality repair and services
- Lifetime warranty that guarantees repairs for as long as you own the vehicle
Glass repair and replacement
- Dedicated staff available 24/7
- Preferred and proven provider network
- Mobile and shop service available
- Free windshield repairs
At the scene of an accident:
- Assist injured parties if safe to do so.
- Contact police.
- Collect names, addresses and insurance information of all persons and vehicles involved in the accident.
- Do not admit fault. Make no payments or promises to anyone.
- Call The Hanover/Citizens Insurance.
What to do if damage to your home or personal property:
- Call police or fire department.
- Prevent further damage by making temporary repairs, if safe to do so.
- Secure all damaged property so a claim adjuster has an opportunity to inspect.
- Maintain all receipts for temporary repairs or extra living expenses. Collect all photos that document your insured items.
- Call The Hanover/Citizens Insurance.
Keep this information in your vehicle at all times.
The claims experience
Our claims team responds to that commitment by ensuring each customer is treated with respect, patience and professionalism. We have a long, consistent, and trustworthy history of delivering on our service pledge.
We will quickly and efficiently get you back on the road through programs such as express claims auto repair and 24-hour glass service.
From the first moment you call, our dedicated claim professionals will begin working immediately on your claim. We are committed to providing you with a clear and understandable explanation of the claim process so you can confidently work with your adjuster and the repair facility.
Reach us 24/7 to report a claim:
Phone: 800-628-0250
Online: hanover.com
Email: firstreport@hanover.com
Fax: 800-399-4734
Making your auto policy work for you
It’s only natural not to think about your auto coverage until you have an accident. However if you don’t make a periodic review of your auto policy second nature, you might find yourself without the right level of protection or be missing credits and discounts you are eligible for. Call your agent today to discuss all the options The Hanover has to keep you covered and on the road.
All products are underwritten by The Hanover Insurance Company or one of its insurance company subsidiaries or affiliates (“The Hanover”). Coverage may not be available in all jurisdictions and is subject to the company underwriting guidelines and the issued policy. This material is provided for informational purposes only and does not provide any coverage.
221-8507 (6/13) LC 12–35
What to do after an auto accident
We’re here to help you
Auto accidents can be upsetting. Our first concern is your safety. If you are able to drive and your vehicle is operable, your first step should be to drive to the side of the road to avoid further risks.
Once you are safe, there are some important steps you can take.
At the scene of the accident:
- Assist injured parties
- Contact 911 for ambulance service if needed
- Contact the police
- Use the attached form below to collect the names, addresses and insurance information of all persons and vehicles involved in the accident
- If you keep a disposable camera in the glove compartment for accidents, or have a cell phone with a camera, document the damage to all vehicles
- Do not admit fault and make no payments or promises to anyone
- Call The Hanover at 800-628-0250 or go to hanover.com we will notify your agent
Keep this information in your glove compartment where it will come in handy.
We encourage you to collect as much information as you can at the scene of the accident to assist in a smooth and efficient claims process.
Accident details
Vehicle no. one
(Your vehicle is considered Vehicle no. one in all accident reports)
Date_____________ Time_____________ a.m. p.m.
Location ___________________________________________________________________________
Street______________________________________________________________________________
City _____________________ State_____ Zip_____________________________________________
Speed_____________________________________________________________________________
Location ___________________________________________________________________________
Indicate on this diagram what happened
Comments___________________________________________________________________________ ____________________________________________________________________________________ ____________________________________________________________________________________ ____________________________________________________________________________________ ____________________________________________________________________________________ ____________________________________________________________________________________ ____________________________________________________________________________________ ____________________________________________________________________________________ ____________________________________________________________________________________ ____________________________________________________________________________________ ____________________________________________________________________________________
Police information
Officer Name _________________________________________________________________________
Badge No.____________________________________________________________________________
Station ______________________________________________________________________________
Other drivers
Vehicle no. two
Name ______________________________________________________________________________
Street ______________________________________________________________________________
City ___________________________________________________ State_______ Zip______________
Age_______ Sex ____ License No. _______________________________________________________
Make, year and color of vehicle __________________________________________________________
___________________________________________________________________________________
Plate No. ______________________________________________ State ________________________
Owner______________________________________________________________________________
Street ______________________________________________________________________________
City __________________________________________________ State_______ Zip_______________
Insurance Company___________________________________________________________________
Policy No. ___________________________________________________________________________
Insurance Agent ______________________________________________________________________
Observably injured? yes no
Injury_______________________________________________________________________________
Passengers
Name (Vehicle no. one) __________________________________________________________________
Street ______________________________________________________________________________
City __________________________________________________ State_______ Zip_______________
Observably injured? yes no
Taken to____________________________________________________________________________
Name (Vehicle no. two) ________________________________________________________________
Street ______________________________________________________________________________
City __________________________________________________ State_______ Zip_______________
Observably injured? yes no
Injury_______________________________________________________________________________
Name (Vehicle no. three) _______________________________________________________________
Street _______________________________________________________________________________
City ___________________________________________________ State_______ Zip_______________
Observably injured? yes no
Injury_______________________________________________________________________________
Other drivers
Vehicle no. three
Name ________________________________________________________________________________
Street _________________________________________________________________________________
City ___________________________________________________ State_______ Zip_________________
Age________ Sex _________ License No. ___________________________________________________
Make, year and color of vehicle ____________________________________________________________
______________________________________________________________________________________
Plate No. _______________________________________________ State __________________________
Owner_________________________________________________________________________________
Street _________________________________________________________________________________
City ___________________________________________________ State________ Zip________________
Insurance Company______________________________________________________________________
Policy No. ______________________________________________________________________________
Insurance Agent _________________________________________________________________________
Observably injured? yes no
Injury__________________________________________________________________________________
Witnesses
Name__________________________________________________________________________________
Street__________________________________________________________________________________
City ___________________________________________________ State________ Zip_________________
Phone __________________________________________________________________________________
Name__________________________________________________________________________________
Street__________________________________________________________________________________
City ___________________________________________________ State________ Zip_________________
Phone __________________________________________________________________________________
Call The Hanover Claims Team at 800-628-0250 or go to hanover.com to report an accident.
Report a claim (24/7)
Towing emergency service (24/7)
Customer number: _______________________________________________________________________
Homeowner policy number:________________________________________________________________
Auto policy number:______________________________________________________________________
Following the accident……
You can count on us to provide equally fast and accurate service for:
Rentals
If you elected rental coverage:
- Direct billing through our rental partner
- Pick-up and delivery
Express auto repair facilities (where available)
- Professional trained personnel
- Repairs may begin immediately without a company appraisal
- Shuttle service and delivery as needed
- High quality repair and services
- Lifetime warranty that guarantees repairs for as long as you own the vehicle
Glass repair and replacement
- Dedicated staff available 24/7
- Preferred and proven provider network
- Mobile and shop service available
- Free windshield repairs
At the scene of an accident:
- Assist injured parties if safe to do so.
- Contact police.
- Collect names, addresses and insurance information of all persons and vehicles involved in the accident.
- Do not admit fault. Make no payments or promises to anyone.
- Call The Hanover/Citizens Insurance.
What to do if damage to your home or personal property:
- Call police or fire department.
- Prevent further damage by making temporary repairs, if safe to do so.
- Secure all damaged property so a claim adjuster has an opportunity to inspect.
- Maintain all receipts for temporary repairs or extra living expenses. Collect all photos that document your insured items.
- Call The Hanover/Citizens Insurance.
Keep this information in your vehicle at all times.
The claims experience
Our claims team responds to that commitment by ensuring each customer is treated with respect, patience and professionalism. We have a long, consistent, and trustworthy history of delivering on our service pledge.
We will quickly and efficiently get you back on the road through programs such as express claims auto repair and 24-hour glass service.
From the first moment you call, our dedicated claim professionals will begin working immediately on your claim. We are committed to providing you with a clear and understandable explanation of the claim process so you can confidently work with your adjuster and the repair facility.
Reach us 24/7 to report a claim:
Phone: 800-628-0250
Online: hanover.com
Email: firstreport@hanover.com
Fax: 800-399-4734
Making your auto policy work for you
It’s only natural not to think about your auto coverage until you have an accident. However if you don’t make a periodic review of your auto policy second nature, you might find yourself without the right level of protection or be missing credits and discounts you are eligible for. Call your agent today to discuss all the options The Hanover has to keep you covered and on the road.
All products are underwritten by The Hanover Insurance Company or one of its insurance company subsidiaries or affiliates (“The Hanover”). Coverage may not be available in all jurisdictions and is subject to the company underwriting guidelines and the issued policy. This material is provided for informational purposes only and does not provide any coverage.
221-8507 (6/13) LC 12–35