Our mission, vision and values

At The Hanover, we are committed to delivering on our promises and being there when it matters the most. We live our values everyday, demonstrating how we:

Hanover care values



We bring a positive attitude and a passion for working together. We are supportive, inclusive and rely on the contributions of all team members to achieve results no matter what the challenge.


We do the right thing by being responsive, demonstrating ownership and showing courage. We hold ourselves to the highest standards of excellence and honor our commitments to agents, customers, shareholders, communities and one another.


Integrity and honesty are at the heart of everything we do. We create an environment of trust by listening first and welcoming diverse perspectives.


We develop our talent and encourage them to be creative, entrepreneurial and resilient. We believe in the power of people to innovate and take calculated risks to drive our company's future.



To be the premier property and casualty franchise by helping independent agents transform the way customers experience insurance.



To help our partner agents and policyholders prepare for and recover from the unexpected.



Inclusive. Innovative. High-performing. Ours is a culture that puts people first. Because when we work together to take care of our agents, policyholders, community members and each other, we can do anything.