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Hanover Mobile
Manage your Hanover or Citizens account from the palm of your hand. Just sign in with your My Hanover Policy account, or create a new account directly within the app.
With Hanover Mobile, you'll have access to:
Policy information
- View your policy number, policy period, deductible, and more
- See your full policy, so you know your coverage
- View your auto ID card (excluding MA and NY)
Roadside and accident support
- Quickly call roadside assistance and view the services provided
- View step-by-step instructions in the event of an accident
Claims
- File a claim directly from Hanover Mobile
- Track your claim in real time
- File glass claims and schedule service directly with Safelite
- View all of your recent claims information
Contact information
- Get in touch with your insurance agent by phone or email
- Contact our claim service team 24/7
Self-service account management
- Use your fingerprint to automatically log into your account with Touch ID
- Pay your bill
- Update your profile and contact info
- Enroll in or change your paperless settings
Text notifications
Claims one-way text notifications
- Opt-in and get real-time notifications on claims updates
- Get peace of mind knowing that your claim is progressing
Billing text notifications
- Opt-in to receive a text to your phone when a payment is due
- Access documents easily from your phone
- Enjoy less clutter and no mail delays when you enroll in text notifications