Water, moisture and temperature sensors
For many businesses, water is an essential part of the production process and a vulnerable point when it comes to protecting your business from damage. Leakage from broken pipes or failed distribution systems can cause endless damage to product and property, slow or halt business, and leave behind a stack of bills. Detecting leakage is easy when the facility is going full tilt, but what happens at the end of the day when staff are not present to identify problems as they happen? A leakage detection system is not a luxury, but a necessity.
As part of the Hanover i-on Sensors for Property Program, Risk Solutions has partnered with HSB to leverage the power of technology to help detect leaks and temperature fluctuations easily and alert you before the damage can become catastrophic.
Sensors in action: see how our customers have benefited
Museum avoids water damage before Christmas
Christmas Eve was quiet at the Museum of Science and Industry until a water sensor went off. The museum's maintenance team received an alert and immediately went out to inspect the building. They discovered water gathering in a museum office. The HVAC system had a broken seal and water began flowing out of it. The sensors worked as intended and helped mitigate any damage.
Leak detection saves priceless art
An educational institution policyholder has an expansive art museum, containing millions of dollars of illustrations housed in its galleries and stored in its vault. When a plumbing fitting came loose in a utility closet, water began to leak. The water sensors detected the leak and immediately alerted museum management. The staff were able to shut off the water quickly and limited the leak to a small area. This prevented the leak from going into the vault and avoided costly damage to the museum collection. The irreplaceable treasures were saved.
See more customer success stories
Valuable services for Hanover policyholders
HSB sensors are a turnkey program that provides easy-to-install sensors, powered by the Internet of Things (IoT), in sensitive locations in order to monitor your business for moisture and temperature. IoT sensors can monitor leakage or moisture from many sources: from frozen or burst and leaking pipes; from malfunctioning refrigeration units; from any other equipment that uses water or creates moisture. When equipment vital to your business creates the risk of leakage and subsequent damage, you’ll know it.
The system not only provides an alert directly to you when a leak occurs, but also alerts you to situations that might create leaks, before they happen, such as high or low temperatures or refrigeration failures. This cost-effective program takes advantage of cellular technology to provide the most reliable monitoring 24/7. In comparison to other available programs, IoT sensors are cheaper to install (no electricians or plumber needed), and cheaper to maintain.
IoT sensors are also more reliable than standard Wi-fi dependent systems: if Wi-fi fails, so does your system. IoT sensors leverages the reliability of a cellular technology to supply you with timely information that’s as close as your cell phone. HSB iSensor, a mobile app, provides an added ease of use for busy business owners and staff who will be monitoring the program. Best of all, IoT sensors provide you with the control you value, with the support to ensure that your system monitors your most vulnerable points. Sensors are provided to you to be placed easily where you know they’re needed (with instructions on placement location and method). While IoT sensors offer clear advantages to businesses that depend on water delivery systems for production or maintenance (like restaurants, dental offices, property managers or manufacturers), all businesses can benefit from keeping heating and cooling, restrooms and refrigeration units monitored for leakage.
Program FAQs
- What should I expect?
The program is designed to provide you with the equipment necessary to monitor your building remotely, including different types of sensors and a communications gateway. You will also have access to download the mobile app, Meshify Protect™, which allows you to manage your account from your smartphone.
- How is this different from other systems?
Sensor Solutions by HSB™ has several features not usually found in off-the-shelf systems.
- It uses the cellular network, not Wi-Fi so it's more secure and doesn’t require use of your internet service.
- If power goes out, the sensors will run on battery power and continue to transmit information. Systems that rely on Wi-Fi will not continue to transmit information if power is interrupted.
- The system comes with monitored support 24/7/365 with alerts being sent via text and email. If severe, a phone call is triggered. Many off-the-shelf systems rely on an audible alarm that may not be heard if no one is in the area.
- It uses the cellular network, not Wi-Fi so it's more secure and doesn’t require use of your internet service.
- How might my building/business benefit from this program?
Sensors act as a “virtual watchdog” when you’re not on-site and send an alert when there are signs of a pending problem so that you may address any issues. For example, if a sensor detects a dangerously low room temperature or the presence of water, quick notification may allow you time to act and prevent damage or minimize its impact.
- How do I know what equipment to order?
The sensor kits are predetermined and depend on the size and needs of your business. Our team will enroll your building in the sensor program that best aligns to your needs.
- What happens after I sign up?
You will receive emails with your order confirmation and tracking information for the sensors. Additionally, if professional installation assistance is required you will also be notified to set up a preferred onsite install date and time.
- How much does the program cost?
The cost of the sensors and monitoring is free of charge for eligible Hanover Insurance policyholders.
- What kind of equipment will I receive?
As part of this program, you may receive the following types of sensors: temperature/humidity, pipe and water. These sensors will monitor conditions such as low room temperatures, moisture in the air or the presence of water. Depending on the program that best aligns to the size and needs of your building, there may also be a gateway that communicates with the sensors and a sensor support team.
- Where should I place the sensors? Do I have to hire someone to install them?
The best way to get guidance on activation and placement is the free downloadable Meshify Protect™ app. There’s no need to hire an electrician or plumber. If at any point you have difficulty with activation, you can contact the sensor support team.
- What is the activation process?
You will need to create your account and activate the equipment. Both steps are necessary to receive accurate alerts. Using the mobile app, Meshify Protect™, is the quickest way to get started.
- How long does it take to activate the equipment?
The amount of time needed to activate depends on the number of sensors contained in your kit. The gateway should take about five minutes to activate. The sensors should take a couple of minutes each and can be placed once they are connected.
- How big are the sensors?
The size of the sensors will vary. The temperature, refrigeration and pipe sensors are approximately 3 x 2.125 x 1.25 inches. The round water sensor is approximately three inches in diameter and one inch high. The combination water and temperature sensor is approximately 2.25 inches square and less than one inch high.
- What if the power goes out?
The sensors are battery powered. The gateway’s primary power source is a standard power supply. In the event of a power failure, the gateway has a four-hour backup. If there is an outage, you will receive an alert letting you know that the gateway is using backup. You will also receive an alert when power is restored to the gateway.
- How long will the sensor's batteries last? Will I be responsible for changing them? How do I know if a sensor's battery is low?
The batteries in the temperature sensor are standard AA batteries. The battery in the round water sensor is not user replaceable but can last up to eight years. The battery in the combination water and temperature sensor is a CR123, found in most hardware stores. If they fail, you will have to change them. You can check the battery levels of your sensors through the mobile app.
- If my location is an apartment, condo, hotel or motel, will I receive sensors for every unit?
No, the sensors are used in common areas only.
- Do I have to monitor the sensors?
No. The monitoring service is automatic. If the sensors detect an alert condition, an alert is sent immediately.
- Do I have to set the conditions that trigger an alert?
The alert rules are pre-configured by HSB’s engineers, so you don’t need to worry about choosing what temperatures or conditions will trigger an alert. When you activate the sensors, add the sensor placement notes in the app and HSB can handle the rest.
- What happens if an alert comes from my building?
When an alert is triggered at your building, a notification, text or email is sent to the contacts you designate in the app. If conditions are severe (e.g., water is detected or temperatures are dangerously low), and no one responds to the alert notification, an automated phone call will be made to the primary contact. If no contact is made, the sensor support team will also call you.
- Who gets the alerts and phone calls?
The alerts are sent to everyone on your designated contact list. Phone calls, used for urgent alerts, are made when no one responds to the app notification, SMS text or email. The automated phone call is first made to the primary contact. If the primary contact does not answer, messages will be left and the sensor support team may also call you and your designated contacts.
- What kind of alerts will I receive?
You may receive alerts for a variety of reasons.
Warning alerts will be sent via SMS text and/or email. These alerts indicate there may be an issue that needs attention and may include:
- Low temperature: the sensors detect a drop in indoor temperature
- Mold risk: the conditions at your location are conducive to the formation of mold
Urgent alerts are more severe and will be sent via app notification, SMS text and email followed by an automated phone call to the primary contact if no one responds to the initial notification. These alerts require immediate attention.
- Low temperature: the sensors have detected a significant and sustained drop in indoor temperature
- Water: the presence of water has been detected
You may also receive informational alerts about the equipment:
- Gateway power outage: the gateway is now using battery power
- Gateway power return: gateway power has been restored
- Gateway offline: the gateway is not communicating
- Low battery: the sensor battery is running low
- Sensor offline: the sensor is not communicating
- Low temperature: the sensors detect a drop in indoor temperature
- Can you tell me more about the mobile app?
The Meshify Protect™ app allows you to activate your sensors and manage your account from your smartphone. The app is available to download for free. On your smartphone, go to your app store and download the Meshify Protect app.
- Do I need the app to receive alerts?
No, alerts are sent via text and email. You may receive a phone call depending on the severity of the alert.
- Whom do I contact if I have more questions?
Once you have signed up for the program, you can reach out with technical questions or for guidance on activation to the sensor support team at 844-468-1866 or sensorsupport@hsb.com.
Already a Hanover policyholder?
Complete a water sensor kit request form or contact your Hanover Risk Solutions consultant or independent insurance agent to find out more about this program. If you have any questions, email us.
Become a Hanover policyholder
Hanover customers enjoy access to our Risk Solutions Partner Services, as well as our comprehensive safety information. Contact your Hanover agent to learn more.
The entities mentioned in this material are not members of The Hanover Insurance Group, Inc.
The recommendation(s), advice and contents of this material are provided for informational purposes only and do not purport to address every possible legal obligation, hazard, code violation, loss potential or exception to good practice. The Hanover Insurance Company and its affiliates and subsidiaries (“The Hanover”) specifically disclaim any warranty or representation that acceptance of any recommendations or advice contained herein will make any premises, property or operation safe or in compliance with any law or regulation. Under no circum- stances should this material or your acceptance of any recommendations or advice contained herein be construed as establishing the existence or availability of any insurance coverage with The Hanover. By providing this information to you, The Hanover does not assume (and specifically disclaims) any duty, undertaking or responsibility to you. The decision to accept or implement any recommendation(s) or advice contained in this material must be made by you.
171-10066 (12/19) LC 2019-444
Explore more services
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- Alarm system and automatic sprinkler testing and maintenance
- Appraisals and valuations
- Energy efficiency
Risk Solutions for property
At Hanover Risk Solutions, we know about the many different types of risk your property faces. We've assembled a comprehensive list of resources that address these risks and more.
Water, moisture and temperature sensors
For many businesses, water is an essential part of the production process and a vulnerable point when it comes to protecting your business from damage. Leakage from broken pipes or failed distribution systems can cause endless damage to product and property, slow or halt business, and leave behind a stack of bills. Detecting leakage is easy when the facility is going full tilt, but what happens at the end of the day when staff are not present to identify problems as they happen? A leakage detection system is not a luxury, but a necessity.
As part of the Hanover i-on Sensors for Property Program, Risk Solutions has partnered with HSB to leverage the power of technology to help detect leaks and temperature fluctuations easily and alert you before the damage can become catastrophic.
Sensors in action: see how our customers have benefited
Museum avoids water damage before Christmas
Christmas Eve was quiet at the Museum of Science and Industry until a water sensor went off. The museum's maintenance team received an alert and immediately went out to inspect the building. They discovered water gathering in a museum office. The HVAC system had a broken seal and water began flowing out of it. The sensors worked as intended and helped mitigate any damage.
Leak detection saves priceless art
An educational institution policyholder has an expansive art museum, containing millions of dollars of illustrations housed in its galleries and stored in its vault. When a plumbing fitting came loose in a utility closet, water began to leak. The water sensors detected the leak and immediately alerted museum management. The staff were able to shut off the water quickly and limited the leak to a small area. This prevented the leak from going into the vault and avoided costly damage to the museum collection. The irreplaceable treasures were saved.
See more customer success stories
Valuable services for Hanover policyholders
HSB sensors are a turnkey program that provides easy-to-install sensors, powered by the Internet of Things (IoT), in sensitive locations in order to monitor your business for moisture and temperature. IoT sensors can monitor leakage or moisture from many sources: from frozen or burst and leaking pipes; from malfunctioning refrigeration units; from any other equipment that uses water or creates moisture. When equipment vital to your business creates the risk of leakage and subsequent damage, you’ll know it.
The system not only provides an alert directly to you when a leak occurs, but also alerts you to situations that might create leaks, before they happen, such as high or low temperatures or refrigeration failures. This cost-effective program takes advantage of cellular technology to provide the most reliable monitoring 24/7. In comparison to other available programs, IoT sensors are cheaper to install (no electricians or plumber needed), and cheaper to maintain.
IoT sensors are also more reliable than standard Wi-fi dependent systems: if Wi-fi fails, so does your system. IoT sensors leverages the reliability of a cellular technology to supply you with timely information that’s as close as your cell phone. HSB iSensor, a mobile app, provides an added ease of use for busy business owners and staff who will be monitoring the program. Best of all, IoT sensors provide you with the control you value, with the support to ensure that your system monitors your most vulnerable points. Sensors are provided to you to be placed easily where you know they’re needed (with instructions on placement location and method). While IoT sensors offer clear advantages to businesses that depend on water delivery systems for production or maintenance (like restaurants, dental offices, property managers or manufacturers), all businesses can benefit from keeping heating and cooling, restrooms and refrigeration units monitored for leakage.
Program FAQs
- What should I expect?
The program is designed to provide you with the equipment necessary to monitor your building remotely, including different types of sensors and a communications gateway. You will also have access to download the mobile app, Meshify Protect™, which allows you to manage your account from your smartphone.
- How is this different from other systems?
Sensor Solutions by HSB™ has several features not usually found in off-the-shelf systems.
- It uses the cellular network, not Wi-Fi so it's more secure and doesn’t require use of your internet service.
- If power goes out, the sensors will run on battery power and continue to transmit information. Systems that rely on Wi-Fi will not continue to transmit information if power is interrupted.
- The system comes with monitored support 24/7/365 with alerts being sent via text and email. If severe, a phone call is triggered. Many off-the-shelf systems rely on an audible alarm that may not be heard if no one is in the area.
- It uses the cellular network, not Wi-Fi so it's more secure and doesn’t require use of your internet service.
- How might my building/business benefit from this program?
Sensors act as a “virtual watchdog” when you’re not on-site and send an alert when there are signs of a pending problem so that you may address any issues. For example, if a sensor detects a dangerously low room temperature or the presence of water, quick notification may allow you time to act and prevent damage or minimize its impact.
- How do I know what equipment to order?
The sensor kits are predetermined and depend on the size and needs of your business. Our team will enroll your building in the sensor program that best aligns to your needs.
- What happens after I sign up?
You will receive emails with your order confirmation and tracking information for the sensors. Additionally, if professional installation assistance is required you will also be notified to set up a preferred onsite install date and time.
- How much does the program cost?
The cost of the sensors and monitoring is free of charge for eligible Hanover Insurance policyholders.
- What kind of equipment will I receive?
As part of this program, you may receive the following types of sensors: temperature/humidity, pipe and water. These sensors will monitor conditions such as low room temperatures, moisture in the air or the presence of water. Depending on the program that best aligns to the size and needs of your building, there may also be a gateway that communicates with the sensors and a sensor support team.
- Where should I place the sensors? Do I have to hire someone to install them?
The best way to get guidance on activation and placement is the free downloadable Meshify Protect™ app. There’s no need to hire an electrician or plumber. If at any point you have difficulty with activation, you can contact the sensor support team.
- What is the activation process?
You will need to create your account and activate the equipment. Both steps are necessary to receive accurate alerts. Using the mobile app, Meshify Protect™, is the quickest way to get started.
- How long does it take to activate the equipment?
The amount of time needed to activate depends on the number of sensors contained in your kit. The gateway should take about five minutes to activate. The sensors should take a couple of minutes each and can be placed once they are connected.
- How big are the sensors?
The size of the sensors will vary. The temperature, refrigeration and pipe sensors are approximately 3 x 2.125 x 1.25 inches. The round water sensor is approximately three inches in diameter and one inch high. The combination water and temperature sensor is approximately 2.25 inches square and less than one inch high.
- What if the power goes out?
The sensors are battery powered. The gateway’s primary power source is a standard power supply. In the event of a power failure, the gateway has a four-hour backup. If there is an outage, you will receive an alert letting you know that the gateway is using backup. You will also receive an alert when power is restored to the gateway.
- How long will the sensor's batteries last? Will I be responsible for changing them? How do I know if a sensor's battery is low?
The batteries in the temperature sensor are standard AA batteries. The battery in the round water sensor is not user replaceable but can last up to eight years. The battery in the combination water and temperature sensor is a CR123, found in most hardware stores. If they fail, you will have to change them. You can check the battery levels of your sensors through the mobile app.
- If my location is an apartment, condo, hotel or motel, will I receive sensors for every unit?
No, the sensors are used in common areas only.
- Do I have to monitor the sensors?
No. The monitoring service is automatic. If the sensors detect an alert condition, an alert is sent immediately.
- Do I have to set the conditions that trigger an alert?
The alert rules are pre-configured by HSB’s engineers, so you don’t need to worry about choosing what temperatures or conditions will trigger an alert. When you activate the sensors, add the sensor placement notes in the app and HSB can handle the rest.
- What happens if an alert comes from my building?
When an alert is triggered at your building, a notification, text or email is sent to the contacts you designate in the app. If conditions are severe (e.g., water is detected or temperatures are dangerously low), and no one responds to the alert notification, an automated phone call will be made to the primary contact. If no contact is made, the sensor support team will also call you.
- Who gets the alerts and phone calls?
The alerts are sent to everyone on your designated contact list. Phone calls, used for urgent alerts, are made when no one responds to the app notification, SMS text or email. The automated phone call is first made to the primary contact. If the primary contact does not answer, messages will be left and the sensor support team may also call you and your designated contacts.
- What kind of alerts will I receive?
You may receive alerts for a variety of reasons.
Warning alerts will be sent via SMS text and/or email. These alerts indicate there may be an issue that needs attention and may include:
- Low temperature: the sensors detect a drop in indoor temperature
- Mold risk: the conditions at your location are conducive to the formation of mold
Urgent alerts are more severe and will be sent via app notification, SMS text and email followed by an automated phone call to the primary contact if no one responds to the initial notification. These alerts require immediate attention.
- Low temperature: the sensors have detected a significant and sustained drop in indoor temperature
- Water: the presence of water has been detected
You may also receive informational alerts about the equipment:
- Gateway power outage: the gateway is now using battery power
- Gateway power return: gateway power has been restored
- Gateway offline: the gateway is not communicating
- Low battery: the sensor battery is running low
- Sensor offline: the sensor is not communicating
- Low temperature: the sensors detect a drop in indoor temperature
- Can you tell me more about the mobile app?
The Meshify Protect™ app allows you to activate your sensors and manage your account from your smartphone. The app is available to download for free. On your smartphone, go to your app store and download the Meshify Protect app.
- Do I need the app to receive alerts?
No, alerts are sent via text and email. You may receive a phone call depending on the severity of the alert.
- Whom do I contact if I have more questions?
Once you have signed up for the program, you can reach out with technical questions or for guidance on activation to the sensor support team at 844-468-1866 or sensorsupport@hsb.com.
Already a Hanover policyholder?
Complete a water sensor kit request form or contact your Hanover Risk Solutions consultant or independent insurance agent to find out more about this program. If you have any questions, email us.
Become a Hanover policyholder
Hanover customers enjoy access to our Risk Solutions Partner Services, as well as our comprehensive safety information. Contact your Hanover agent to learn more.
The entities mentioned in this material are not members of The Hanover Insurance Group, Inc.
The recommendation(s), advice and contents of this material are provided for informational purposes only and do not purport to address every possible legal obligation, hazard, code violation, loss potential or exception to good practice. The Hanover Insurance Company and its affiliates and subsidiaries (“The Hanover”) specifically disclaim any warranty or representation that acceptance of any recommendations or advice contained herein will make any premises, property or operation safe or in compliance with any law or regulation. Under no circum- stances should this material or your acceptance of any recommendations or advice contained herein be construed as establishing the existence or availability of any insurance coverage with The Hanover. By providing this information to you, The Hanover does not assume (and specifically disclaims) any duty, undertaking or responsibility to you. The decision to accept or implement any recommendation(s) or advice contained in this material must be made by you.
171-10066 (12/19) LC 2019-444