No

Commercial property claims: building a better outcome

Smart, fair, expeditious handling of commercial property claims: it’s something The Hanover has been doing for over 160 years. Today, we provide commercial properties large and small with highly-responsive claims service, delivered with expertise and compassion. Whether the claim is small or catastrophic, simple or complex, The Hanover’s claims professionals provide crucial assistance when it matters most, helping businesses stay up and running.

The blueprint for safety

Our comprehensive risk solutions services help businesses to identify and control exposures, reducing the potential for costly property claims.

  • Sprinkler system/water supply analysis — matches coverages to the hazards in specific businesses and industries
  • Special hazard analysis — improves controls and reduces losses from potential hazards
  • System testing — tests and training programs to improve the reliability of property safety systems
  • Open for business — a program providing simple step-by-step procedures to help businesses prepare for possible loss events
  • Contingency planning — customizable plans to help policyholders recover from a loss
  • hanover.com/risksolutions — white papers, checklists, informative articles on preventing property losses, guidance on implementing emergency management plans, and much more

Partners in protection

Hanover policyholders have access to special discounts on a variety of targeted risk management services, provided by industry-leading associates.

  • Hartford Steam Boiler — an industry-leading specialist in equipment inspection and engineering services
  • Black Swan Risk Consulting — provides automated business continuity planning assessment
  • Videofied — alarm systems that send a short video clip to the system operator every time a motion sensor trips
  • Tattletale Portable Alarms — security solutions for small businesses, using wire-free cellular technology
  • IntelliCorp — provides comprehensive background check services that enable companies to make well-informed hiring decisions, while reducing the risk of negative events

Hanover commercial property claims services

WHAT WE PROVIDE HOW BUSINESSES BENEFIT
24/7 claims reporting hotline
  • Claims team assigned immediately
  • First response to claims within 24 hours
Dedicated claims professionals
  • Highly-trained and experienced professionals, strategically aligned to ensure the best possible outcomes
  • Regional claim director acts as personal claims liaison
Catastrophe claims team
  • Dedicated response team directly handles all catastrophe claims
Marine transportation team
  • Specializes in handling ocean marine and motor truck cargo claims for commercial property in transit
Direct handle of all claims
  • Use of The Hanover staff adjusters assures more efficient handling of claims and better outcomes for policyholders
Interactive voice response (IVR)
  • Advanced voice recognition technology routes calls directly to the correct claims professional for faster, more personalized service
First call settlements
  • Streamlined, personalized service for fast claims resolution
  • Settlement checks printed on the spot
Property services
  • Sprinkler system/water supply analysis
  • Special hazard analysis
  • System testing
  • Contingency planning
Emergency water mitigation specialists
  • IIRC certified in water restoration and advanced drying techniques
  • 24/7 on-site response
  • Convenient local locations
Identity integrity program
  • Provides preventative tips, alerts, and restoration services
Post claims review/consultation
  • Agent/policyholder review of completed claims refines best practices to prevent future claims

 

If a loss occurs

The Hanover offers three convenient methods to file a claim:

 


116-10060 (4/17)       LC 2017-085

No

Commercial property claims: building a better outcome

Smart, fair, expeditious handling of commercial property claims: it’s something The Hanover has been doing for over 160 years. Today, we provide commercial properties large and small with highly-responsive claims service, delivered with expertise and compassion. Whether the claim is small or catastrophic, simple or complex, The Hanover’s claims professionals provide crucial assistance when it matters most, helping businesses stay up and running.

The blueprint for safety

Our comprehensive risk solutions services help businesses to identify and control exposures, reducing the potential for costly property claims.

  • Sprinkler system/water supply analysis — matches coverages to the hazards in specific businesses and industries
  • Special hazard analysis — improves controls and reduces losses from potential hazards
  • System testing — tests and training programs to improve the reliability of property safety systems
  • Open for business — a program providing simple step-by-step procedures to help businesses prepare for possible loss events
  • Contingency planning — customizable plans to help policyholders recover from a loss
  • hanover.com/risksolutions — white papers, checklists, informative articles on preventing property losses, guidance on implementing emergency management plans, and much more

Partners in protection

Hanover policyholders have access to special discounts on a variety of targeted risk management services, provided by industry-leading associates.

  • Hartford Steam Boiler — an industry-leading specialist in equipment inspection and engineering services
  • Black Swan Risk Consulting — provides automated business continuity planning assessment
  • Videofied — alarm systems that send a short video clip to the system operator every time a motion sensor trips
  • Tattletale Portable Alarms — security solutions for small businesses, using wire-free cellular technology
  • IntelliCorp — provides comprehensive background check services that enable companies to make well-informed hiring decisions, while reducing the risk of negative events

Hanover commercial property claims services

WHAT WE PROVIDE HOW BUSINESSES BENEFIT
24/7 claims reporting hotline
  • Claims team assigned immediately
  • First response to claims within 24 hours
Dedicated claims professionals
  • Highly-trained and experienced professionals, strategically aligned to ensure the best possible outcomes
  • Regional claim director acts as personal claims liaison
Catastrophe claims team
  • Dedicated response team directly handles all catastrophe claims
Marine transportation team
  • Specializes in handling ocean marine and motor truck cargo claims for commercial property in transit
Direct handle of all claims
  • Use of The Hanover staff adjusters assures more efficient handling of claims and better outcomes for policyholders
Interactive voice response (IVR)
  • Advanced voice recognition technology routes calls directly to the correct claims professional for faster, more personalized service
First call settlements
  • Streamlined, personalized service for fast claims resolution
  • Settlement checks printed on the spot
Property services
  • Sprinkler system/water supply analysis
  • Special hazard analysis
  • System testing
  • Contingency planning
Emergency water mitigation specialists
  • IIRC certified in water restoration and advanced drying techniques
  • 24/7 on-site response
  • Convenient local locations
Identity integrity program
  • Provides preventative tips, alerts, and restoration services
Post claims review/consultation
  • Agent/policyholder review of completed claims refines best practices to prevent future claims

 

If a loss occurs

The Hanover offers three convenient methods to file a claim:

 


116-10060 (4/17)       LC 2017-085