Thank you for choosing The Hanover for your workers’ compensation needs. We are pleased to provide you with some information regarding the filing of claims and other state-specific information that will assist you with your claims reporting. Please refer to your policy when completing any information on the mandatory posting notices, ie. policy number and effective dates.
One of the most essential parts of a workers’ compensation claim is prompt notification to allow for timely investigation, payment of benefits to your injured worker if appropriate, and to avoid any potential for late filing penalties that may be assessed by your state.
The Hanover has four methods for reporting new workers’ compensation losses:
Phone in: Call 1-800-628-0250 and follow the prompts for reporting workers’ compensation new losses.
Fax in: Fax completed First Report of Injury to 1-800-762-7788.
Online: Visit our online claims reporting page.
Email: Email completed First Report of Injury to: WCNEWLOSSES@hanover.com
All four options are available 24 hours per day, seven days per week. Upon receipt and entry of your claim into our system, you and your agent will receive a notification of the claim for your records. This occurs within one business day of receipt of your report.
The following states require the employer to post a panel of physicians for their employees to choose from in the event of a work related injury:
Even though your state may not require employers to post a medical panel, it is recommended. If your state is listed above, or if you would like to request a medical panel, please see our website for further instructions on creating a panel for your workplace.
For additional assistance, you can call 1-800-628-0250 and follow the prompts for the workers’ compensation department. You can find a list of claims contacts by region on our website under state-specific workers' compensation claims.
We look forward to working with you.