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  • The Hanover Insurance Group Consumer Privacy Notice
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The Hanover Insurance Group Consumer Privacy Notice

Rev. October 2024

FactsWhat Does The Hanover do with your Personal Information?
Why?At The Hanover Insurance Group (“The Hanover”), we collect and share information about you to provide you with our products and services.  Federal and state law gives consumers the right to limit some but not all sharing. Federal and state law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.
What?

The types of personal information we collect and may share to provide products and services to you may include:

  • Information provided in your application including Social Security number and driver’s license number
  • Insurance claim history, transaction or loss history and property inspection information
  • Motor vehicle reports and driving history 

When you are no longer our customer, we continue to share your information as described in this notice.

How?All financial companies need to share customers’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers’ personal information; the reasons The Hanover chooses to share; and whether you can limit this sharing.
Reasons we can share your personal informationDoes The Hanover share?Can you limit this sharing?

For our everyday business purposes—

such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus

YesNo

For our marketing purposes—

to offer our products and services to you

YesNo
For joint marketing with other financial companiesNoWe don’t share

For our affiliates’ everyday business purposes—

information about your transactions and experiences

YesNo

For our affiliates’ everyday business purposes—

information about your creditworthiness

NoWe don’t share
For our affiliates to market to youNoWe don’t share
For nonaffiliates to market to youNoWe don’t share

 

Questions?Call toll-free 1-800-446-8379 or go to privacy@hanover.com

 

Who we are
Who is providing this notice?This notice is being provided on behalf of The Hanover Insurance Group (“The Hanover”) affiliated companies. A list of our companies is located at the end of this Notice.

 

What we do
How does The Hanover protect my personal information?To protect your personal information from unauthorized access and use, we use security measures that comply with federal and state laws. These measures include computer and safeguards and secured files and buildings. These measures also include firewall technology and the use of detection software.  We have implemented processes and procedures to strengthen the protection of our customer information. 
How does The Hanover collect my personal information?

We collect your personal information, for example, when you:

  • Apply for insurance or provide us information on an application or for a quote
  • Pay insurance premiums or file an insurance claim
  • Provide account information or give us your contact information

We also collect your personal information from others, such as credit bureaus, affiliates, or other companies.

Why can’t I limit all sharing?

Federal law gives you the right to limit only:

  • Sharing for affiliates’ everyday business purposes- information about your creditworthiness
  • Affiliates from using your information to market to you
  • Sharing for nonaffiliates to market to you

State laws and individual companies may give you additional rights to limit sharing. See below for more on your rights under state laws.

 

Definitions
Affiliates

Companies related by common ownership or control. They can be financial and nonfinancial companies.

  • Our affiliates include members of The Hanover Insurance Group and financial companies such as our property and casualty insurance companies.
Nonaffiliates

Companies not related by common ownership or control. They can be financial or nonfinancial companies.

  • The Hanover does not share with nonaffiliates so they can market to you.
Joint marketing

A formal agreement between nonaffiliated financial companies that together market financial products or services to you.

  •  The Hanover does not jointly market.

 

Other important information

California: California residents can review our Privacy Policy for California Residents located in our privacy center.

New York: New York Insurance Law §2612 provides certain rights to victims of domestic violence, including privacy protections and protections from discrimination, each of which is described in the policy located at https://www.hanover.com/legal-and-compliance/privacy-policy/notice-protections-victims-domestic-violence-under-ss2612-new.

The term “Information” means information we collect during an insurance transaction or other interactions you may have with us. We may share your Information with nonaffiliates without your prior authorization as permitted or required by law: for example, we may share your Information with insurance regulatory authorities, law enforcement, and re-insurers and consumer reporting agencies, among other insurance-support organizations. Information we obtain from a report prepared by an insurance-support organization may be retained by that insurance-support organization and disclosed to others.

To request access to or deletion of your personal information, send a written letter to: The Hanover Insurance Group, Inc., c/o Chief Privacy Officer, 440 Lincoln Street N435, Worcester, MA 01653. Include your name, address, and your policy, contract, or account number, and describe the information you wish to access or delete. You may correct inaccurate personal information by visiting Hanover.com or calling your agent. We can’t change information other companies, like credit agencies, provide to us. You’ll need to ask them to change it.

The Hanover affiliated companies providing this Notice:

The Hanover Insurance Group, Inc.
AIX Specialty Insurance Company
Allmerica Financial Alliance Insurance Company
Allmerica Financial Benefit Insurance Company
Allmerica Plus Insurance Agency, Inc.
Campmed Casualty & Indemnity Company, Inc.
Citizens Insurance Company of America
Citizens Insurance Company of Illinois
Citizens Insurance Company of the Midwest
Citizens Insurance Company of Ohio

Educators Insurance Agency, Inc.
Hanover Specialty Insurance Brokers, Inc.
The Hanover American Insurance Company 
The Hanover Atlantic Insurance Company Ltd
The Hanover Casualty Company
The Hanover Insurance Company
The Hanover National Insurance Company
Massachusetts Bay Insurance Company
NOVA Casualty Company
Verlan Fire Insurance Company

No

The Hanover Insurance Group Consumer Privacy Notice

Rev. October 2024

FactsWhat Does The Hanover do with your Personal Information?
Why?At The Hanover Insurance Group (“The Hanover”), we collect and share information about you to provide you with our products and services.  Federal and state law gives consumers the right to limit some but not all sharing. Federal and state law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.
What?

The types of personal information we collect and may share to provide products and services to you may include:

  • Information provided in your application including Social Security number and driver’s license number
  • Insurance claim history, transaction or loss history and property inspection information
  • Motor vehicle reports and driving history 

When you are no longer our customer, we continue to share your information as described in this notice.

How?All financial companies need to share customers’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers’ personal information; the reasons The Hanover chooses to share; and whether you can limit this sharing.
Reasons we can share your personal informationDoes The Hanover share?Can you limit this sharing?

For our everyday business purposes—

such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus

YesNo

For our marketing purposes—

to offer our products and services to you

YesNo
For joint marketing with other financial companiesNoWe don’t share

For our affiliates’ everyday business purposes—

information about your transactions and experiences

YesNo

For our affiliates’ everyday business purposes—

information about your creditworthiness

NoWe don’t share
For our affiliates to market to youNoWe don’t share
For nonaffiliates to market to youNoWe don’t share

 

Questions?Call toll-free 1-800-446-8379 or go to privacy@hanover.com

 

Who we are
Who is providing this notice?This notice is being provided on behalf of The Hanover Insurance Group (“The Hanover”) affiliated companies. A list of our companies is located at the end of this Notice.

 

What we do
How does The Hanover protect my personal information?To protect your personal information from unauthorized access and use, we use security measures that comply with federal and state laws. These measures include computer and safeguards and secured files and buildings. These measures also include firewall technology and the use of detection software.  We have implemented processes and procedures to strengthen the protection of our customer information. 
How does The Hanover collect my personal information?

We collect your personal information, for example, when you:

  • Apply for insurance or provide us information on an application or for a quote
  • Pay insurance premiums or file an insurance claim
  • Provide account information or give us your contact information

We also collect your personal information from others, such as credit bureaus, affiliates, or other companies.

Why can’t I limit all sharing?

Federal law gives you the right to limit only:

  • Sharing for affiliates’ everyday business purposes- information about your creditworthiness
  • Affiliates from using your information to market to you
  • Sharing for nonaffiliates to market to you

State laws and individual companies may give you additional rights to limit sharing. See below for more on your rights under state laws.

 

Definitions
Affiliates

Companies related by common ownership or control. They can be financial and nonfinancial companies.

  • Our affiliates include members of The Hanover Insurance Group and financial companies such as our property and casualty insurance companies.
Nonaffiliates

Companies not related by common ownership or control. They can be financial or nonfinancial companies.

  • The Hanover does not share with nonaffiliates so they can market to you.
Joint marketing

A formal agreement between nonaffiliated financial companies that together market financial products or services to you.

  •  The Hanover does not jointly market.

 

Other important information

California: California residents can review our Privacy Policy for California Residents located in our privacy center.

New York: New York Insurance Law §2612 provides certain rights to victims of domestic violence, including privacy protections and protections from discrimination, each of which is described in the policy located at https://www.hanover.com/legal-and-compliance/privacy-policy/notice-protections-victims-domestic-violence-under-ss2612-new.

The term “Information” means information we collect during an insurance transaction or other interactions you may have with us. We may share your Information with nonaffiliates without your prior authorization as permitted or required by law: for example, we may share your Information with insurance regulatory authorities, law enforcement, and re-insurers and consumer reporting agencies, among other insurance-support organizations. Information we obtain from a report prepared by an insurance-support organization may be retained by that insurance-support organization and disclosed to others.

To request access to or deletion of your personal information, send a written letter to: The Hanover Insurance Group, Inc., c/o Chief Privacy Officer, 440 Lincoln Street N435, Worcester, MA 01653. Include your name, address, and your policy, contract, or account number, and describe the information you wish to access or delete. You may correct inaccurate personal information by visiting Hanover.com or calling your agent. We can’t change information other companies, like credit agencies, provide to us. You’ll need to ask them to change it.

The Hanover affiliated companies providing this Notice:

The Hanover Insurance Group, Inc.
AIX Specialty Insurance Company
Allmerica Financial Alliance Insurance Company
Allmerica Financial Benefit Insurance Company
Allmerica Plus Insurance Agency, Inc.
Campmed Casualty & Indemnity Company, Inc.
Citizens Insurance Company of America
Citizens Insurance Company of Illinois
Citizens Insurance Company of the Midwest
Citizens Insurance Company of Ohio

Educators Insurance Agency, Inc.
Hanover Specialty Insurance Brokers, Inc.
The Hanover American Insurance Company 
The Hanover Atlantic Insurance Company Ltd
The Hanover Casualty Company
The Hanover Insurance Company
The Hanover National Insurance Company
Massachusetts Bay Insurance Company
NOVA Casualty Company
Verlan Fire Insurance Company