The Hanover Insurance Group

When you have a claim, you can count on us.

Hanover Claims Highlights

308,000+

claims paid in a year — getting our policyholders back in their homes or on the road


1,260

claims employees at the ready when the unexpected occurs


165+

years of delivering on our promise to be there for you when it matters most

Praise From Our Policyholders

95%

report a positive
first experience


94%

say their claim was paid
as fast as expected

92%

say their settlement
was fair and accurate


93%

would recommend
us to a friend

Three Ways to Report a Claim, 24/7

Reviews and testimonials from our customers

See more reviews about The Hanover' claims service

Service That's Second to None

The Hanover tied for 1ST place in a 2017 national property claims satisfaction study.*

JD Power survey
BBB