Privacy notice for California job applicants
Last updated: November 2024
This Privacy Notice for California Job Applicants (“Notice”) is provided pursuant to the California Consumer Privacy Act (“CCPA”), and describes how The Hanover Insurance Company (including The Hanover Insurance Group, Inc. and other subsidiaries and affiliates, “Hanover,” “us,” “our,” or “we”) collects, uses, discloses, and otherwise processes the personal information of candidates through our job application process (“Applicants”), including our careers website, www.dayforcehcm.com/CandidatePortal/en-US/thg/Site/ALLCAREERS (our “Site”).
In the event of a conflict between any other policy, statement, or notice and this Notice, this Notice will prevail as to California Applicants.
As used throughout this Notice, “personal information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with you. Personal information includes “sensitive personal information.” Personal information does not include information that is publicly available, de-identified, or aggregated.
From time to time, we may update and revise this Notice. Changes to this Notice will be posted on our Site. Any changes become effective upon the posting of the then revised Notice. The date this Notice was last updated can be found above.
Unless otherwise noted, the disclosures that describe how and why we collect, use, and disclose personal information also describe how we have collected, used, and disclosed personal information in the preceding 12 months.
How We Collect Personal Information
We collect the following categories of personal information about California Applicants directly from you or other sources, including automatically through our Site, from publicly available sources, and from vendors and other parties that support our business. The personal information we collect varies based on the nature of your interactions with us, and may not include all of the examples below.
- Identifiers, including name, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, Social Security number, driver’s license number, passport number, or other similar identifiers.
- Personal information described in Cal. Civ. Code § 1798.80(e), including signature, telephone number, education, employment, employment history, or other similar identifiers.
- Characteristics of protected classifications under California or federal law, including age, ethnicity, citizenship, disability status, gender identity, and veteran or military status.
- Internet or other electronic network activity information, including browsing history, search history, and information regarding a consumer’s interaction with our Careers Site.
- Sensory data, including visual or similar information.
- Professional or employment-related information, including skills, qualifications, work experience, references, recommendations, and other information included in a resume, CV, application form, or cover letter; answers to behavioral or other screening questions in an application or interview; information contained in any personal webpages or documents you choose to share with us; information relating to professional licenses, training, disciplinary actions, and membership in professional organizations; and information related to membership in civic organizations.
- Non-public education information, including education records maintained by an educational agency or institution, including grades, transcripts, or course lists.
- Inferences drawn from other personal information, including information, such as from a resume, job interview, and any pre-employment screening or testing, used to create a profile reflecting your characteristics, behavior, attitudes, intelligence, abilities, and aptitudes.
Why We Use Personal Information
We may use or otherwise process the personal information described above for the following purposes:
- Evaluate an Applicant’s suitability for a job opening, including make hiring and compensation decisions.
- Communicate with you, including for recruitment, about selection, and in response to your inquiries.
- Maintain security, including to protect our Site, information systems, and other property from harm or damage, and to secure our information systems against attacks or misuse.
- Operating our Site, including maintaining and operating our Site, improving our Site, setting default options, and providing you with a better online experience.
- Legal and compliance purposes, including responding to court orders or other government and law enforcement mandates or requests; identifying or managing legal actions related to our or others’ rights or property; supporting actual or threatened claims, defenses, or declarations in a case or before any jurisdictional and/or administrative authority, arbitration, or mediation panel; and enforcing compliance with applicable laws, regulations, or legal processes as well as industry standards and our company policies.
How We Disclose Personal Information
We may disclose your personal information to:
- Our insurance company affiliates, including for recruitment and hiring activities.
- Vendors, service providers, contractors, and other parties that help us conduct our business, including for recruitment and hiring activities, legal compliance, and business operation support.
- Reference and verification providers, including recruitment agencies, individual references, former employers, background check providers, and other parties related to your candidacy.
- Regulatory or law enforcement agencies, reinsurers, brokers, and others, as permitted or required by law, and to enforce our policies or to protect legal rights, property, and safety.
- Parties in corporate transactions in the event we sell or transfer all or a portion of our business assets (e.g., to further a merger, reorganization, liquidation, or any other business transaction).
How Long We Retain Personal Information
We keep the categories of personal information described above for as long is necessary for the purposes described in this Notice or otherwise authorized by law. This generally means holding the information for as long as one of the following apply:
- Your personal information is reasonably necessary to manage our operations, to manage your relationship with us, to provide goods or services, or to satisfy another purpose for which we collect the information;
- Your personal information is reasonably necessary to carry out a disclosed purposes that is reasonably compatible with the context in which the personal information was collected;
- Your personal information is reasonably required to protect or defend our rights or property (which will generally relate to applicable laws that limit actions in a particular case); or
- We are otherwise required or permitted to keep your personal information by applicable laws or regulations.
Where personal information is used for more than one purpose, we will retain it until the purpose with the latest period expires.
California Privacy Rights
As a California resident, you have the following privacy rights regarding your personal information:
- The right to know and access the personal information we have collected about you, including:
- The categories of personal information that we process;
- The categories of sources form which the personal information is collected;
- Our purposes for collecting or processing personal information;
- The categories of recipients to whom we disclose personal information; and
- The specific pieces of personal information we have collected.
- The right to delete personal information that we have collected from you, subject to certain exceptions.
- The right to correct inaccurate or incomplete personal information that we maintain about you.
- The right to opt-out of sale and sharing for cross-context behavioral advertising. We do not sell or share personal information, so we do not offer this right.
- The right to limit the use and disclosure of your sensitive personal information. We do not use or disclose sensitive personal information for purposes that trigger the right to limit the use and disclosure of sensitive personal information for California residents, so we do not offer this right.
Exercising Your Rights
You can submit a request by using our CCPA Privacy Rights Request Form or calling 800-446-8379. We will respond to your request as soon as we can, and no later than legally required.
Only you, or someone legally authorized to act on your behalf, may make a verifiable request to know, delete, or correct as it relates to your personal information.
We will not discriminate against you for exercising your rights under the CCPA.
Contact Us
If you have questions about this Notice, please contact us at:
Phone: 800-446-8379
Email: privacy@hanover.com
Address:
The Hanover Insurance Group, Inc.
Attn: Chief Privacy Officer
440 Lincoln Street
Worcester, MA 01653