Got 60 seconds? Watch the videos below to better understand what to expect after you report a claim. We'll be with you every step of the way to provide the expertise, guidance and tools to make things as easy as possible for you and your family or business.
What to know before reporting a claim
The sooner you tell us about a claim, the faster we can begin working on it. We'll notify your agent, providing claim details to them throughout the process. You can track your claim, receive text updates, and get easy access to ID cards, policy documents and contact information with a My Hanover Policy account.
What to expect after reporting an auto claim
We’ll help you get back on the road as quickly and easily as possible using the approach that’s right for you including virtual and digital self-service tools, in-person assistance and/or vendor partners. Track your claim and receive text updates by using a My Hanover Policy account.
What to expect after reporting a property claim
We’ll bring you back to pre-claim condition and restore your peace of mind. Depending on your needs, your adjuster may recommend a virtual or aerial drone inspection, self-service tools or an in-person assessment. Track your claim and receive text updates by using a My Hanover Policy account.
What to expect if you're an injured worker with a claim
Your designated adjuster and nurse, if applicable, will collaborate with you, your employer and medical provider. Together, we share the goal of helping you successfully recover and return to work.
Report a claim
Log in or create a My Hanover Policy account to report your claim or monitor an existing claim.