Serving the small specialty market

Building a book of business in the emerging small specialty market can be profitable, but servicing it can be costly and time consuming. That's where we can help. Like a seasoned concierge, The Hanover Customer Service Center (CSC) can take the responsibility for servicing and nurturing existing small specialty clients off your shoulders, freeing you up to concentrate on new revenue opportunities. It's a small investment that pays dividends.

The importance of specialty lines service center capabilities

Insurance Journal recently ran an article where The Hanover executive leadership examined the need for carrier customer service centers to expand their capabilities and service specialty lines to meet the increasing demands of small businesses requiring specialized coverages.

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 The Hanover CSC accelerates your growth and profitability with our:

  • Total account servicing that saves you time and provides your customers with a seamless experience
  • Ability to service standard lines including BOP, commercial package, workers' compensation, umbrella, and commercial auto and specialty lines including professional liability, technology errors and omissions, management liability, inland marine, and more
  • Licensed professionals who are ready to offer advice and suggestions to customers, helping to round out accounts with specialty coverage when appropriate

For more information on our CSC capabilities, contact your Hanover team.