What to do after an auto accident

We’re here to help you

Auto accidents can be upsetting. Our first concern is your safety. If you are able to drive and your vehicle is operable, your first step should be to drive to the side of the road to avoid further risks.

Once you are safe, there are some important steps you can take.

 

At the scene of the accident:

• Assist injured parties
• Contact 911 for ambulance service if needed
• Contact the police
• Use the attached form below to collect the names, addresses and insurance information of all persons and vehicles involved in the accident
• If you keep a disposable camera in the glove compartment for accidents, or have a cell phone with a camera, document the damage to all vehicles
• Do not admit fault and make no payments or promises to anyone
• Call The Hanover at 800-628-0250 or go to hanover.com we will notify your agent

Keep this information in your glove compartment where it will come in handy.

We encourage you to collect as much information as you can at the scene of the accident to assist in a smooth and efficient claims process.

 

Accident details

Vehicle no. one

(Your vehicle is considered Vehicle no. one in all accident reports)

Date_____________ Time_____________ a.m. p.m.

Location ___________________________________________________________________________

Street______________________________________________________________________________

City _____________________ State_____ Zip_____________________________________________

Speed_____________________________________________________________________________

Location ___________________________________________________________________________

Indicate on this diagram what happened

Comments___________________________________________________________________________ ____________________________________________________________________________________ ____________________________________________________________________________________ ____________________________________________________________________________________ ____________________________________________________________________________________ ____________________________________________________________________________________ ____________________________________________________________________________________ ____________________________________________________________________________________ ____________________________________________________________________________________ ____________________________________________________________________________________ ____________________________________________________________________________________

 

Police information

Officer Name _________________________________________________________________________

Badge No.____________________________________________________________________________

Station ______________________________________________________________________________

 

Other drivers

Vehicle no. two

Name ______________________________________________________________________________

Street ______________________________________________________________________________

City ___________________________________________________ State_______ Zip______________

Age_______ Sex ____ License No. _______________________________________________________

Make, year and color of vehicle __________________________________________________________

___________________________________________________________________________________

Plate No. ______________________________________________ State ________________________

Owner______________________________________________________________________________

Street ______________________________________________________________________________

City __________________________________________________ State_______ Zip_______________

Insurance Company___________________________________________________________________

Policy No. ___________________________________________________________________________

Insurance Agent ______________________________________________________________________

Observably injured?  yes  no

Injury_______________________________________________________________________________

 

Passengers

Name (Vehicle no. one) __________________________________________________________________

Street ______________________________________________________________________________

City __________________________________________________ State_______ Zip_______________

Observably injured?  yes no

Taken to____________________________________________________________________________

 

Name (Vehicle no. two) ________________________________________________________________

Street ______________________________________________________________________________

City __________________________________________________ State_______ Zip_______________

Observably injured?  yes     no

Injury_______________________________________________________________________________

 

Name (Vehicle no. three) _______________________________________________________________

Street _______________________________________________________________________________

City ___________________________________________________ State_______ Zip_______________

Observably injured?  yes    no

Injury_______________________________________________________________________________

 

Other drivers

Vehicle no. three

Name ________________________________________________________________________________

Street _________________________________________________________________________________

City ___________________________________________________ State_______ Zip_________________

Age________ Sex _________ License No. ___________________________________________________

Make, year and color of vehicle ____________________________________________________________

______________________________________________________________________________________

Plate No. _______________________________________________ State __________________________

Owner_________________________________________________________________________________

Street _________________________________________________________________________________

City ___________________________________________________ State________ Zip________________

Insurance Company______________________________________________________________________

Policy No. ______________________________________________________________________________

Insurance Agent _________________________________________________________________________

Observably injured?    yes      no

Injury__________________________________________________________________________________

 

Witnesses

Name__________________________________________________________________________________

Street__________________________________________________________________________________

City ___________________________________________________ State________ Zip_________________

Phone __________________________________________________________________________________

 

Name__________________________________________________________________________________

Street__________________________________________________________________________________

City ___________________________________________________ State________ Zip_________________

Phone __________________________________________________________________________________

 

 

Report a claim (24/7)

Towing emergency service (24/7)

Customer number: _______________________________________________________________________

Homeowner policy number:________________________________________________________________

Auto policy number:______________________________________________________________________

 

Following the accident……

You can count on us to provide equally fast and accurate service for:

Rentals

If you elected rental coverage:

• Direct billing through our rental partner
• Pick-up and delivery

Express auto repair facilities (where available)

• Professional trained personnel
• Repairs may begin immediately without a company appraisal
• Shuttle service and delivery as needed
• High quality repair and services
• Lifetime warranty that guarantees repairs for as long as you own the vehicle

Glass repair and replacement

• Dedicated staff available 24/7
• Preferred and proven provider network
• Mobile and shop service available
• Free windshield repairs

At the scene of an accident:

1. Assist injured parties if safe to do so.
2. Contact police.
3. Collect names, addresses and insurance information of all persons and vehicles involved in the accident.
4. Do not admit fault. Make no payments or promises to anyone.
5. Call The Hanover/Citizens Insurance.

What to do if damage to your home or personal property:

1. Call police or fire department.
2. Prevent further damage by making temporary repairs, if safe to do so.
3. Secure all damaged property so a claim adjuster has an opportunity to inspect.
4. Maintain all receipts for temporary repairs or extra living expenses. Collect all photos that document your insured items.
5. Call The Hanover/Citizens Insurance.

Keep this information in your vehicle at all times.

 

 

Making your auto policy work for you

It’s only natural not to think about your auto coverage until you have an accident. However if you don’t make a periodic review of your auto policy second nature, you might find yourself without the right level of protection or be missing credits and discounts you are eligible for. Call your agent today to discuss all the options The Hanover has to keep you covered and on the road. 

 

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All products are underwritten by The Hanover Insurance Company or one of its insurance company subsidiaries or affiliates (“The Hanover”). Coverage may not be available in all jurisdictions and is subject to the company underwriting guidelines and the issued policy. This material is provided for informational purposes only and does not provide any coverage.

221-8507 (6/13)               LC 12–35