What to expect with your claim

Claims FAQs

Find answers to common questions about auto and property claims.

Auto claim FAQs

Property claim FAQs

Got 60 seconds? Watch the videos below to better understand what to expect after you report a claim. We'll be with you every step of the way to provide the expertise, guidance and tools to make things as easy as possible for you and your family or business.

What to know before reporting a claim

The sooner you tell us about a claim, the faster we can begin working on it. We'll notify your agent, providing claim details to them throughout the process. Together, we'll get you back on the road, back in your home and back to business as soon as possible.

What to expect after reporting an auto claim

We’ll help you get back on the road as quickly and easily as possible using the approach that’s right for you including virtual and digital self-service tools, in-person assitance, and/or vendor partners.


What to expect after reporting a property claim

We’ll bring you back to pre-claim condition and restore your peace of mind. Depending on your needs, your adjuster may recommend a virtual or aerial drone inspection, self-service tools or an in-person assessment.


What to expect if you're an injured worker with a claim

Your designated adjuster and nurse, if applicable, will collaborate with you, your employer and medical provider. Together, we share the goal of helping you successfully recover and return to work.


Report a claim


Log in or create a My Hanover Policy account to report your claim or monitor an existing claim.