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Risk solutions that add up

Whether you’re teaching the basics or advanced theories – your school is dedicated to helping your students learn and grow. Our Risk Solutions team is committed to helping you discover how to minimize risk and promote safety so you can focus on this mission. We actively partner with you and your agent to tailor a risk management plan, taking into account specific industry risks, as well as challenges unique to your institution. We also collaborate with our underwriting and claims teams to help you stay ahead of emerging trends before they impact you.


National team of highly experienced consultants, with in-depth understanding of the risks public and private institutions face at all levels – primary, secondary and post-secondary.

A library of 50+ e-learning offerings including unlimited access to 17 courses at no cost to policyholders including child protection, mandated reporting and, employment practice liability for managers.

Vendor partners offering discounts on a wide variety of risk management services including background and criminal checks, employment verification, drug testing, emergency response, IoT sensors, driver monitoring and more.

Experience the Hanover difference

We believe your preventative strategy should be proactive, cost efficient and doable. Our risk management experts work with you through the process making recommendations and re-evaluating your risks as you make improvements. Our nationally-recognized, extensively vetted vendor partners help fill in the gaps and save you money with discounts on valuable services. Our comprehensive approach to risk management can help promote safety, reduce the likelihood of a lawsuit and minimize the severity claims. Discover the Hanover difference.

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Featured resources

Equipment inspection


Freeze prevention

Freeze prevention can be vital to preventing broken pipes in your fire protection system, as well as preventing subsequent water damage and fire risk to property as cold weather approaches. This e-learning piece can help highlight areas of concern and how to prepare them for winter cold. 

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Temperature sensor


IoT sensors for business

Monitor your property 24/7 to prevent moisture damage, with an easy to install sensor kit system that helps pinpoint problems before they go too far. The  internet of things helps provide real-time alerts for property owners and business owners to protect their assets.

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Hanover has partnered with other expert safety professionals to provide our customers with discounted solutions to costly problems. Educational Institutions Risk Management professionals may find these especially helpful:

Sign in or register to take advantage of the following valuable offerings.

Employment training

Employment training

The Hanover Educational Institutions Safety Advantage provides employee training to help you mitigate a broad range of risks that come with educating vulnerable student populations. Sign in or register for our Partners to view benefits this program can offer.

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Background checks and employment screening

Background checks and employment screening

IntelliCorp, a subsidiary of ISO, provides discounts on background checks and employment screening products, helping you identify and select the right employees and volunteers for your organization. 

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Driver monitoring

Driver monitoring

Driver’s Alert provides discounts on driver monitoring programs and the well-known “How’s My Driving?” program. 

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Employment Practices Liability

Employment Practices Liability

Employment practice complaints cost educational institutions millions of dollars each year. To prevent employment practice claims and mitigate the severity of claims takes a highly educated and committed management team. To support your educational institutions' efforts the Hanover's team of experts has developed this four-part training series.

Course I – The Fundamentals

Learn about the hard and soft costs of EPL claims, the types of discrimination, the statutes that protect against different types of discrimination and the most common types of claims. 

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Course II – Policies & Procedures, The Managers Role

This course will help identify key institutional policies and procedures, list different forms of communications to help employees understand and describe talent management strategies. 

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Course III – Common Complaints and Prevention Strategies

Learn to identify the most common employment practices that cause employee complaints and understand how to address each of these practices legally and effectively. 

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Course IV – Addressing a Complaint

Learn the appropriate steps to follow when a harassment or discrimination complaint is filed and understand how to prevent retaliation claims stemming from the complaint process. 

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Group of high school kids

Student protection

Student protection

Applicant Screening

Assists any employee involved in screening and hiring employees and volunteers working with vulnerable persons in building a thorough employee screening process that evaluates each candidate’s ability to keep clients safe. 

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Bullying Prevention

Supports adults working with children in their efforts to prevent bullying by describing bullying and its impacts and consequences and identifying effective methods of responding to and preventing bullying. 

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Child Protection Part I: Child Abuse and Neglect

Helps participants learn the basics of child abuse prevention: how to recognize child abuse and neglect and all its forms, identify the potential effects on the children they care for, and understand the scope of this tragedy. 

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Child Protection Part II: Prevention and Response Strategies

Aids participants in building a child abuse prevention strategy and helps employees and employers to identify their responsibilities, construct safe environments, and respond to allegations. 

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Mandated Reporter

Assists employees and volunteers in recognizing their mandated reporter responsibilities and outlines the penalties and protection for workers who are in contact with those who are abused or neglected, and the stressors they face. 

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man inspecting electrical

Preserving property

Preserving property

Assess Your Electrical Preventive Maintenance

Regular maintenance is key to preventing problems in your electrical system. Take this short assessment for insight into what your system needs to maintain its reliability 

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Electrical Preventive Maintenance

Costly electrical fires as well as system shut-downs can be costly, but are preventable. Electrical Preventive Maintenance outlines possible problem areas and methods of evaluating them to help head off problems before they result in fires or impact production. 

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Equipment Operations Efficiency for K-12 Schools

Improving efficiency of heating, cooling, lighting, ventilation, cooking and electrical systems can help schools save money, reduce environmental impacts, increase security and safety and decrease liability. This training from our RS Partner, Hartford Steam Boiler, contains helpful hints to improve efficiency. 

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Freeze Prevention

Frozen pipes in your fire protection system can wreak havoc with your stock, your machinery and your facility. Preventing pipes from freezing can be a complex procedure, unless you know what to look for. Help keep your fire protection sprinkler systems from freezing in winter with this course. 

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Elderly lady driving a car

Auto safety

Auto safety

The Hanover Driver Safety Advantage

Offers driver safety training courses addressing the challenges most commonly encountered by fleet programs. Hanover policyholders can sign-in or register to take advantage of this program. 

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Organizational Fleet Safety

Keeping drivers, vehicles and cargo safe may seem like an overwhelming job, but Hanover’s Organizational Fleet Safety program helps break down the process into manageable steps, with the tools to help you move to the next stage and keep everyone safer. 

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Safe driving decisions

Safe Driving Decisions

Safe Driving Decisions

The Hanover Safe Driving Decisions Series presents three modules with real-life scenarios to help those who are responsible for the safe transport of others to reflect on their driving decisions and how they affect those they transport, the families of those passengers, their co-workers, the organization and management.


Module 1

Scenarios include driving decisions facing substitute drivers and volunteers.

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Module 2

Scenarios include driving decisions facing direct care workers and residential case managers.

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Module 3

Scenarios include driving decisions facing school bus drivers and school administrators.

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Several of Hanover’s Risk Solutions Partners also provide education videos and safety training. Hanover Policyholders can sign in or register to take advantage of their programs.

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Thomas P. O’Neill, Risk Solutions Director

Tom joined the Hanover Risk Solutions team in 2010, after spending more than 20 years working in the human services and education industries, holding positions from direct care staff to executive administration. He leads Hanover’s efforts to provide social service policyholders with in-depth assessment of risks, strategic recommendations on controls and effective value-added service. He is a strong advocate for collaborative problem-solving between customers, partner agents and our Risk Solutions team. Tom is the author of the Hanover E-Learning Series, a distinctive e-learning library open to our customers on numerous child and adult protection subjects.


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Brady Baylor, Risk Solutions Technical Consultant
Western Region

Brady has more than 20 years of experience in the insurance industry including eight years as a social service specialist for the West region. Understanding the constraints of often-limited budgets and limited staff resources, he finds partnering with service-related organizations on improving existing risk management gaps and strengths extremely rewarding. 


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Sandra Burke, Regional Service Manager
Midwest and Great Lakes Regions

Sandra has been a safety professional for 36 years. As the Midwest and Great Lakes Regional Service Manager, Sandra is responsible for providing regional support for service management and high-quality consultative services and technical support to policyholders. Prior to taking on the role of Regional Service Manager, she was the social service specialist for the Pacific Region for five years.


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Derek Henderson, Risk Solutions Technical Consultant
Midwest Region

Derek has been a member of the Hanover Risk Solutions team since 2006 and has been the social service specialist for the Midwest and Great Lakes regions for the past eight years. Derek holds numerous risk management safety designations from the International Risk Management Institute.


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Jim Johnson, Senior Risk Solutions Consultant
Southeast Region

Jim is a Hanover social service specialist with more than 18 years of experience working with Human Service and Educational Institutions. Jim’s diverse experience working in the three main cornerstones of insurance--loss control, underwriting and claims--allows him to provide a wide range of supportive services to his customers.


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Kerry LeBlanc, Risk Solutions Regional Service Manager
Northeast Region

Kerry is a seasoned risk management professional with more than 30 years of experience in the insurance industry.  As the Service Manager for the Northeast Region, Kerry provides training and oversight of the service consultants in her region and provides direct service to policyholders and agents on our larger and more complex accounts. Her goal is to cultivate a partnership with her agents and customers that results in measurable reductions in loss frequency and severity.


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Tonya Molett, Senior Risk Solutions Consultant
Midwest Region

Tonya is a Hanover social service specialist with more than 14 years of experience working with human service and educational institutions. She is a professional member of Women in Safety Engineering, American Society of Safety Engineers and American Congress of Governmental Industrial Hygienists. Tonya is one of The Hanover’s Risk Solutions Certified School Specialists.


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Maryann Shyken, Regional Service Manager
Metro Region

Maryann has spent her entire 30-year safety career at The Hanover in numerous roles with increasing responsibilities. Maryann’s areas of expertise include property, life safety, loss analysis, and safety awareness training. Maryann’s experience working with our social service industries provides her with all the tools she needs to support the service activities of all the consultants in her region.