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Self-evaluation of homes with The Hanover

We know how important it is to you to have the peace of mind that comes with having the proper coverage for your home. This is why we periodically conduct home evaluations and have partnered with YouGoLook to offer a self-evaluation option.

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Why do I need a home evaluation?

A home evaluation helps document the details of your home — its size, features, systems and materials — to help ensure you have the proper coverage. Home evaluations also help determine the cost to rebuild your home in the event of a total loss — what we refer to as "replacement cost" — along with any potential hazards in or around your home. This enables us to make recommendations that help reduce the likelihood of a future claim.

Why does The Hanover order home evaluations?

A home evaluation is typically ordered when a new homeowners insurance policy is purchased, or prior to an upcoming policy renewal. Traditionally, home evaluations are conducted onsite by a third-party property inspection partner.

What is a self-evaluation?

The Hanover is actively improving and enhancing the evaluation process; that's why we now have a home self-evaluation app called YouGoLook. YouGoLook allows you to complete your home evaluation using your smart phone in as little as 15 minutes, so you can avoid having an inspector come to your property.

Am I required to complete the self-evaluation?

We require the evaluation of your home, but whether or not you perform it, or a third-party home inspector does, is up to you. The self-evaluation must be completed within seven days of receiving the email from YouGoLook. After the link expires, you'll be notified by mail that a property inspection vendor will be performing an in-person evaluation of your home.

Will the self-evaluation affect my policy?

The information gathered through the self-evaluation will be reviewed to help determine if you are adequately insured. If we have any questions after reviewing the completed self-evaluation, we will work closely with your agent to obtain additional information.

Who do I contact for technical support?

You can access the Contact Us section by selecting the three-line icon on the top left-hand corner of the app. For your convenience, an email link for homeselfeval@hanover.com is provided should you need assistance.

LC 2019-131



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Did You Know?

According to CoreLogic, 64% of U.S. homes are undervalued for the purpose of insurance by an average of 19%.

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