How does The Hanover handle regulatory orders/bulletins and advisories related to COVID-19?
We are closely monitoring the many communications being issued by various governmental agencies and regulators related to the impact of COVID-19. We are evaluating the impact on our operations and determining appropriate action consistent with all regulatory requirements and in support of our customers and agents.
Bulletin 2020-3 from April 13, 2020 orders insurers to report to the Department of Insurance within 60 days and to communicate with policyholders within 120 days of the date of the bulletin. We are thoughtfully considering how to best comply with the bulletin in a way that is consistent with the needs of our customers and agent partners and will submit a response within the specified timeframe.
As of September 17, 2020, the state of California requires all employers to report their employees' positive COVID-19 testing to their workers’ compensation insurance carriers—regardless of whether there is a work-related workers' compensation claim. The Hanover uses this information to help the state of California identify potential outbreaks. Please use the below form to report a COVID-19 positive test.
Employer reporting form: COVID-19 positive tests
California COVID-19 reporting requirement endorsement
At The Hanover, we are committed to helping customers understand their insurance policy, particularly their business interruption protection in conjunction with questions that have come from the coronavirus (COVID-19) pandemic. With this in mind, we encourage our New York state policyholders to read this special message that, in accordance with a request from the New York Department of Financial Services, provides information related to our commercial property insurance policies.
Bulletin N.Y.C.R.R. 229.5 summarizes emergency measures the New York Legislature and Department of Financial Services are implementing to assist those impacted the COVID-19 pandemic. Regulations enacted apply to most insurance policies and include: the waiver of late fees, the prohibition on reporting negative data to credit reporting agencies and the repayment of late premiums over a 12-month period.