Small business resource center
At The Hanover, we understand that small businesses need specialized insurance protection. We also understand that you need a partner that’s dedicated to making your experience placing and managing your small business customers as easy and efficient as possible.
That’s why we built a comprehensive set of small business capabilities that’s a combination of forward-thinking coverage, efficient technologies, and robust servicing options. We've simplified the process of obtaining core and specialty lines coverage by offering a single carrier solution. This not only streamlines your account management but also offers your customers the advantages of multi-line credits, harmonized policy language, coordinated risk management programs and simplified claims handling.
Our goal is your goal—satisfied, well-protected customers.
Appetite
Do you know that we offer coverage for more than 600 classes? From computer manufacturing and office equipment wholesalers to consultants, learning centers and accounting offices, we’ve got your customers covered. View appetite by industry and class on SmallComm Solutions.
Services for customers
The policy is just one part of each customer's insurance program. That's why we provide industry-leading risk management and claims services, as well as convenient digital solutions that enhance their insurance experience. Because when things are easier for your customers, it makes it easier on you, too.
Risk management resources
Access our collection of resources for small businesses—including free training, discounted cybersecurity services and water sensors, and more—that help customers minimize risk.
Claims resolutions you can trust
See how we’re there every step of the way after a claim. From virtual site reviews to convenient e-check payments, we work to efficiently resolve claims to minimize disruption.
Convenient customer self-service portal
Give customers the ability to manage their account when and where they want with My Hanover Policy. Customers can access policy information, view and pay bills online, file and track a claim and more.
Quoting and account servicing
Quoting and account servicing
While you can always turn to our local new business underwriters, sales managers and specialty lines experts for support, our digital solutions, apps and tools make quoting and servicing business fast and easy.
Quote and issue online
Utilize our online platforms to easily quote and issue core and specialty coverages for small businesses.
Manage customers on TAP
Access The Agency Place (TAP), your one-stop source for billing, policy and claims information, in addition to quote activity.
Contact us
Reach out to our commercial lines help desk at 800-626-6601 for 24/7 technical assistance with TAP, endorsement or policy issue status questions, billing inquiries and more.
Making it easier to do business
Making it easier to do business
Insurance will always be a relationship business, but building and maintaining relationships with customers looks different today than it did in the past. Adding efficiencies into your workflow can help you continue to offer your clients a high caliber level of service.
Customer service center
Leverage the service center for commercial and specialty policies to help you retain clients, while freeing up time for new revenue opportunities.
Hanover Agency Insight
Partner with us to transform you agency's data into growth.
Specialty consolidations
Discover how FasTrack helps your agency easily consolidate small professional and executive lines policies using only the expiring policy and declarations page.
New to The Hanover?
Our commercial lines agent onboarding page offers a quick start guide that can help set you up for success.