Article

Showcase protection

Your showcases display your goods and entice your customers to browse and buy. They also protect your goods from theft and should be designed and maintained to do this while keeping the focus on the merchandise.

The first issue to consider is the locks on the showcases. To be effective, they must be locked. Many thefts occur when a showcase or window is left unlocked and an opportunistic thief simply opens the door.

The locks that are on the cases should be pick-resistant. The standard four- or five-pin showcase locks that are stock items from manufacturers have limited security and can be easily defeated. Upgrading these to pick-resistant locks is a minor expense, but could be a major improvement in security.

The glass on your showcase should be secured in place. If a thief can lift or move the glass, the locking mechanisms are not effective. Most glass is secured with adhesives or clips. The adhesive is subject to failure from age, sunlight and cleaning chemicals. Checking to make sure the seal is tight is a no-cost security check. Adding mechanical clips to the glass reinforces the adhesive and serves as a visual indicator of tampering.

Consider the type of glass when buying new cases or upgrading or replacing glass. Burglar-resistant glazing materials can be used that resist smash-and-grab thefts. The glass is not impossible to break, but the attack time is measured in minutes and that will deter many thieves.

The labeling of the glass with the UL 972 listing also communicates to thieves casing your store that a higher level of security is present.

Managing the keys to your showcases is a critical security issue. Hanging keys on a hook behind a counter defeats the purpose of locking the cases. Keep the keys on your person. Account for keys at the end of the day and lock them in the safe at night. This keeps a burglar from being able to unlock your cases.

The best defense against after-hours burglaries is your safe or vault. However, if you keep merchandise in the cases, consider covering the cases with a cloth at closing. This will help prevent a burglar from casing your store from the outside.


This material is provided for informational purposes only and does not provide any coverage or guarantee loss prevention. The examples in this material are provided as hypothetical and for illustration purposes only. The Hanover Insurance Company and its affiliates and subsidiaries (“The Hanover”) specifically disclaim any warranty or representation that acceptance of any recommendations contained herein will make any premises, or operation safe or in compliance with any law or regulation. By providing this information to you. The Hanover does not assume (and specifically disclaims) any duty, undertaking or responsibility to you. The decision to accept or implement any recommendation(s) or advice contained in this material must be made by you.

LC DEC 2018 11-217f
171-1040 (01/14)

Article

Safety program self-assessment for religious institutions

For workers in religious organizations, an assessment of exposures to injuries and illnesses should include focus on falls, strains, cooking operations and hazardous substances. However, in analyzing the level of safety for any organization, consideration should be given to management’s concern and actions in establishing safe work procedures, and workers’ involvement in creating a safe work environment.

Management

  • Is there a formally written safety program?
  • Is there an understanding of the financial impact of injuries?
  • Is there a safety orientation and training program for new workers?
  • Are healthcare and/or other benefit programs made available to all workers?
  • Are less-experienced workers properly supervised?

Falls

  • Are slip-resistant flooring or mats used in appropriate locations?
  • Are all areas kept neat and orderly to prevent slips, trips, and falls?
  • Are warning signs used during and after a floor has been mopped or waxed?
  • Is adequate lighting provided in aisles, stairways, and storage rooms?
  • Are good housekeeping practices emphasized?
  • Is trash removed on a daily basis?
  • Is worn, torn, or loose flooring immediately repaired?
  • Are wiring and telephone cords properly secured to prevent tripping hazards?

Strains

  • Are workers instructed in the use of safe-lifting techniques?
  • Are workers encouraged to obtain help when lifting or moving heavy objects?
  • Are procedures for two-person lifts used when appropriate?
  • Are over-exertion injuries investigated to determine the cause and necessary procedural changes?
  • Are supplies for custodial staff broken down into small, easily handled packages or is appropriate material handling equipment used?

Cooking operations (cuts and burns)

  • Are stoves, ovens, fryers, heat lamps, microwave ovens or other heat generating apparatus used and if so, is the equipment in good condition and are operators properly trained?
  • Is personal protective equipment provided for handling hot utensils and appliances?
  • Are signs posted to alert personnel to hot surfaces?
  • Is there any potential for grease splattering?
  • Does food preparation require the use of slicing machines, and are they properly guarded?
  • Are knives, slicers and other cutting devices used and if so, are operators properly trained? Is equipment in good condition?
  • Are sharp instruments used during food preparation, as well as for unpacking materials?
  • Are electrical appliances properly grounded, and wires in good service?
  • Is the food preparation area (cooking) adequately ventilated?

Hazardous substances

  • What hazardous chemicals are stored, handled or used by workers?
  • Are Material Safety Data Sheets (MSDS) obtained and made available to workers?
  • Are all workers able to read the MSDS and understand the hazards and safety requirements?
  • Are hazardous chemicals properly labeled?
  • Are workers trained according to the requirements of the OSHA Hazard Communication Standard?
  • Is personal protective equipment provided for workers who use or handle chemicals?
  • Are chemically-soiled materials and equipment either sterilized or discarded?
  • Are any carcinogenic chemicals used?
  • Is the exhaust ventilation system adequate to remove flammable and toxic vapors?
  • Are flammable and combustible liquids stored in approved containers?
  • Are waste removal procedures for chemicals established?
  • Are emergency overhead showers and eye wash stations provided?

Workers’ compensation exposure controls

A safety and health management system is the cornerstone of an effective occupational safety and health program. Occupational safety and health management is the portion of a complete management system that deals with preventing worker injuries and illnesses, and should be incorporated into a company’s operating procedures.

Management system

Establish safe-work procedures — Management and workers should be aware that the cost of accidents has a direct influence on operating costs. Management can take many actions that will directly impact the level of safety and subsequent accidents. First should be a positive, no-nonsense demand that workers use established safe-work procedures. Management must insist on strict adherence to safety protocols and the use of approved personal protective equipment (PPE) such as hard hats, safety shoes, gloves, boots, aprons, face shields, goggles, hearing protection, respirators, etc. Management should also lead by example by wearing PPE and by performing all tasks in a safe manner.

Written safety program — The organization should have a written safety program to help stress the importance of working safely and to help identify exposures that need to be addressed. Outlining the expected safe work procedures will aid in on-the-job training and set a foundation for unsupervised work. Management should provide initial and continuous safety training.

Employee training — All workers should have a clear understanding of management’s attitude toward safety. They should have and use the proper safety equipment for the task at hand. Workers should be responsible for inspecting their PPE each day. Workers who have a voice in the selection of PPE will generally be more receptive to its use. Workers should not take shortcuts or guess the proper method to accomplish a task. Instead, workers should know they can count on management to help them when difficult situations arise, and that they will be rewarded for safe actions.

Fall prevention

Climbing — Workers need to be vigilant when climbing and descending stairs, and while using ladders or step stools, to ensure they are free from slippery conditions.

Walking surface — When pulling or pushing carts or lifting equipment, workers should analyze the path to the destination and take appropriate actions. Conditions that could cause a fall should be corrected or bypassed.

Management actions — Management should consider the following to reduce worker exposure to falls: (1) require workers to wear shoes with slip resistant soles; (2) have workers clean up liquid spills as quickly as possible; (3) coat building steps with non-slip material; (4) keep walkways and parking areas clear and unobstructed from debris, snow and ice; (5) provide adequate lighting indoors and outdoors, including walkways and parking areas; and (6) inspect and properly maintain all portable ladders and step stools.

Strain prevention

Prevention program — Management should have a strain prevention program that outlines the procedures for the safe use of equipment, provides criteria for two-person lifts, and reinforces the need for storing heavy objects at or below waist level.

Employee training — Much of the success in preventing strain injuries can be attributed to understanding the exposure. Workers can help to prevent a back injury or strain by reducing bending and twisting, and asking for help with heavy loads. Manual materials handling equipment should be sized for the task and the user. Additionally, management should know which workers have back problems and ensure they are lifting safely, such as by using a buddy system. The best prevention technique to control strain injuries is recognition by the individual of the hazard and then taking the appropriate action. There should be no stigma attached to asking for help.

Cooking operations

Written procedures — There are numerous methods to protect employees who work in a cooking environment. Since work methods may differ by operation, management should ensure that procedures they want employees to follow are clearly spelled out. Some of the preventive methods that may be used include: (1) posting caution signs on hot counter surfaces below heat lamps; (2) providing towels, dry cloths, mitts, or potholders to handle hot utensils and appliances; (3) cleaning stoves and hoods on a regular basis to prevent grease buildup; (4) keeping oven doors closed when not being used; and (5) cleaning ovens, stoves, and other hot cooking equipment only after they have cooled.

Hazardous  substances

Personal protective equipment — Occupational injuries and illnesses can be caused by exposure to harmful substances or the environment. Management should conduct a hazard assessment to determine what kinds of PPE may be necessary to prevent injury. In addition, workers should be trained in the proper selection, use, and maintenance of PPE.

OSHA hazard communication program — A formal Occupational Safety and Health Administration (OSHA) hazard communication program should be established to control the handling of hazardous chemicals. The program should include written procedures, hazardous materials inventory, MSDS’s, worker training and container labeling.

Other factors that should be considered to protect workers from hazardous chemicals include: (1) providing spill clean-up kits in accessible locations; (2) developing and implementing written spill control plans; (3) storing chemicals in areas that are not subject to physical damage; (4) not storing heavy loads on top of small, chemical-holding containers; and (5) providing proper PPE for each chemical used.

References

  1. Cobble, J. Safety Checklists for Churches and Schools. Matthews, NC: Christian Ministry Resources, 2001.
  2. Cobble, J. and Hammar, R. Risk Management Handbook for Churches and Schools. Matthews, NC: Christian Ministry Resources, 2001.

This material is provided for informational purposes only and does not provide any coverage or guarantee loss prevention. The examples in this material are provided as hypothetical and for illustration purposes only. The Hanover Insurance Company and its affiliates and subsidiaries (“The Hanover”) specifically disclaim any warranty or representation that acceptance of any recommendations contained herein will make any premises, or operation safe or in compliance with any law or regulation. By providing this information to you, The Hanover does not assume (and specifically disclaims) any duty, undertaking or responsibility to you. The decision to accept or implement any recommendation(s) or advice contained in this material must be made by you.

LC DEC 2018 14-106
171-0875 (3/14)

Article

Recommendations for shipping jewelry

Shipping goods to others presents a significant risk for a jeweler. Shipping-related losses are among one of the most common types of loss that our customers experience.

There are some simple, low-cost precautions that you can take to lower your risk of loss:

  • Never send a package that is too small or light in weight that screams "jewelry" to the thieves. A shoebox size package with added material for weight will attract less attention. Double boxing provides extra protection from dishonest employees of the shipping firms who may only have a brief moment to slit your package open quickly. Providing this double obstacle can discourage theft. Using shipper-provided packaging as the outer container is a cost effective way to implement this control.
  • Avoid the use of "jewelry words" in the address of the sender or recipient. Use partial names, initials or other appropriate names that do not mention jewelry.
  • Be careful of return addresses containing well-known zip codes for jewelry districts in New York, Los Angeles, Chicago and other major jewelry cities. Some jewelers use the address of their lawyer, accountant or other location outside of the jewelry districts for the return addresses.
  • Double check addresses of all outgoing packages containing jewelry goods. Misdirected packages have a much higher chance of being stolen because they touch many more hands and sit around much longer awaiting re-delivery. Using online tools at www.usps.gov or the shipping company, online shipping document programs will allow you to verify that the address is valid before you ship the goods. Some label-making software also has address verification software or links to verify dresses.
  • Do not use special security tape that can raise the visibility of a package, indicating valuable goods are inside and providing a red flag for thieves.
  • When shipping, mark your boxes with a discreet, unique mark so that you can later determine if the package or box received was the same one you sent.
  • Disguise the outside of the package as much as possible as to contents. Use misleading labels indicating non-jewelry goods. The use of shipper-provided packaging is a cost effective way to implement this control.
  • Splitting a shipment into two or more lower-value parcels can prevent a catastrophic loss.
  • Always include a packing slip in the packages that you send in order to identify the items included in the package. You should also insist that a packing slip be included when merchandise is shipped to you.
  • Firmly attach the address label or air bill to the package. Simply inserting the address label in a clear plastic sleeve or pouch allows address labels to be easily replaced with new labels by thieves and packages to be diverted.
  • Always require a signature to be obtained upon delivery. Do not allow a shipper to release the signature requirements. Delivery verification is available from all major shippers.
  • Check all packages for tampering immediately upon receipt and before signing for them. When you receive a package, check to make sure that all the items listed on the packing slip are contained in the shipment. If items are missing, or if no slip is included, immediately call the firm shipping to you.
  • The safest method of shipping, confirmed by The Hanover experience, is U.S. Postal Service Registered Mail. If overnight service or speed is a necessity, USPS Priority and Express mail have had excellent loss results. The U.S. Postal Service offers up to $5,000 insurance for Express Mail. Use Express Mail and the USPS, including First Class Registered Mail, whenever possible.
  • There are specialized services that offer insured overnight shipping of high value packages with no deductible.
  • For shipping high-value or irreplaceable goods, use an armored car courier service. Shipment by this method has an excellent record for safety, although it may not be available or practical on a daily basis because of time constraints, cost or shipping locations.
  • Do not ship goods overnight on a Friday unless you are certain the recipient will be open on Saturday to accept delivery. Do not ship jewelry on a Friday for a Monday delivery. The longer the packages remain undelivered, the greater the risk they will be stolen.
  • When packages are picked up at your premises, check the identification of the person picking up the packages. It is not difficult for criminals to obtain the uniforms of shipping companies, or for a thief to claim to be a courier.
  • If you have a shipping loss, or a pattern of shipping losses, consider changing shipping companies. Losses may mean that your firm's packages have been targeted within the shipping company. If you experience losses, ask to meet with the shipper's security department to discuss your situation.
  • Report any misdirection or loss immediately. USPS and most of the major shippers have tracking and confirmation tools available online. Use these tools to track critical or high value shipments. You can report a missed delivery very quickly or a missed transfer point will be obvious quickly.
  • Consider using a dedicated mailing service such as Gempostage. This service offers discounted mailing rates for registered users. Shipping services have dedicated contacts within the postal service to investigate missing shipments.

Your insurance policy may contain provisions that assign more restrictive duties in respect to shipping goods. Please be sure that you are familiar with these provisions of your policy. Your Hanover agent can help you with any policy related questions.

The Hanover has a full time staff of knowledgeable and experienced loss control professionals. We offer these services to our clients to improve their risk management and safety programs. Let us help you improve your program.


This material is provided for informational purposes only and does not provide any coverage or guarantee loss prevention. The examples in this material are provided as hypothetical and for illustration purposes only. The Hanover Insurance Company and its affiliates and subsidiaries (“The Hanover”) specifically disclaim any warranty or representation that acceptance of any recommendations contained herein will make any premises, or operation safe or in compliance with any law or regulation. By providing this information to you. The Hanover does not assume (and specifically disclaims) any duty, undertaking or responsibility to you. The decision to accept or implement any recommendation(s) or advice contained in this material must be made by you.

LC NOV 2018 11-05 Rev. 2011
171-0962 (01/14)

Article

Real estate self-inspection checklist

Documented inspections of buildings and grounds should be conducted on a regular basis. Below is a suggested checklist. Any problems identified in the inspection should be reported and corrected as soon as possible.

Instructions: When conducting an inspection, answer the following questions and report any “No” answers to building management.

Parking lot/grounds

Yes

No

N/A

Comments

Are outside walks, curbs, and parking lots in good condition and properly marked and painted?

       

Are parking lot lights adequate and operating at dark?

       

Are entrances well lighted?

       

Are fire lanes designated?

       

Are sidewalks free of tripping hazards?

       

In the winter, are snow removal and salting conducted prior to working hours?

       

Entrances and exits

Yes

No

N/A

Comments

Are emergency exits unobstructed?

       

Are entrances and exits marked with appropriate signage?

       

Are exits marked and illuminated by a reliable light source?

       

Are directions to exits, when not immediately apparent, marked with visible signs?

       

Are entrances and exits free of tripping hazards?

       

Are weather mats used at entrances during inclement weather?

       

Do all automatic doors operate properly?

       

Floors

Yes

No

N/A

Comments

Are floors clean and free of tripping hazards?

       

Are carpets and floors in good condition?

       

Are floor elevation changes identified?

       

Are floors dry mopped and temporary runners used during inclement weather?

       

Are “wet floor” signs used when floor cleaning is required or to mark possible hazards during inclement weather?

       

Stairs

Yes

No

N/A

Comments

Are treads firm and in good shape?

       

Are handrails secure?

       

Is lighting sufficient?

       

Are stairs free of storage and debris?

       

Are stairs free of tripping hazards?

       

Do all fire doors open and close properly?

       

Is emergency lighting in place, tested and in good working order?

       

Elevators

Yes

No

N/A

Comments

Are inspection certificates up to date?

       

Do alarm bells and telephones work properly?

       

Are car floors free of tripping hazards?

       

Are signs designating “Use stairwell in event of fire” at elevator entrances?

       

Is current emergency repair service name and phone number available?

       

Additional life safety

Yes

No

N/A

Comments

Are emergency alarm stations tested annually?

       

Is emergency lighting located at paths of egress?

       

Is emergency lighting tested monthly?

       

Notes:





 


This material is provided for informational purposes only and does not provide any coverage or guarantee loss prevention. The examples in this material are provided as hypothetical and for illustration purposes only. The Hanover Insurance Company and its affiliates and subsidiaries (“The Hanover”) specifically disclaim any warranty or representation that acceptance of any recommendations contained herein will make any premises, or operation safe or in compliance with any law or regulation. By providing this information to you, The Hanover does not assume (and specifically disclaims) any duty, undertaking or responsibility to you. The decision to accept or implement any recommendation(s) or advice contained in this material must be made by you.

LC FEB 2019-123
171-10048 (4/17)

Article

Quick safety inspections reference guide

Workplace inspections are designed to ensure written procedures are being followed, workers are trained and to identify deficiencies that need attention. Inspections should be conducted by employees who are familiar with the exposures and hazards that are found in their workplace or working locations. This form is designed as a sample of a form that can be used to remind designated persons when certain inspections should take place. Not all OSHA inspection requirements are included in this form and the hazards and standards that are found or apply to your workplace may differ. Your state or local authority may have standards, rules, requirements which are more stringent.

Daily

Yes/No

Safety orientation provided to all new workers  
Vehicles and other powered equipment inspected and controls work  
PPE is used by workers based on exposure(s)  
Workers wash hands before eating, drinking, smoking  
Housekeeping maintained to control slipping, tripping, and fire hazards  
Procedures followed for lockout/tagout, confined space, and work at heights  
Exit signs are visible and clear for emergency egress  
Exterior walkways maintained to control slipping and tripping hazards  

Monthly

Yes/No

Fire extinguishers inspected — charged, property located, and a accessible  
First aid kits are maintained and located in designated areas  
Emergency eyewash stations are maintained and clean  
Loading dock truck locks/wheel trucks are used and in good condition  
Electrical cords (temporary) and tools are in good condition  
Equipment and machine guards are in place and working/used properly  
Hot work/confined space permits used and filed  
Illumination adequate in all walking/working areas  
Approved safety cans used and flammable liquids stored properly  
Facility ventilation system functioning properly  
Forklifts properly shut down when not attended  
Washrooms kept clean and sanitary  

Quarterly

Yes/No

Carbon monoxide testing conducted when required (fueled powered forklifts)  
Safety data sheets available in designated area  
Labels maintained on all temporary containers  
Electrical connections (conduit, covers) tight with no openings in electrical panels or outlets  
Gas welding/cutting equipment in good condition (hoses, torches, gauges)  
Gas cylinders properly stored and secured with caps in place  
Accident reports maintained and completed in a timely manner  

Annually

Yes/No

Lockout/tagout inspection by authorized employees  
Fire extinguisher maintenance check conducted  
Evacuation drill conducted, alarm systems tested  
Fire extinguisher training conducted  
Eye wash stations inspected and within expiration date  
Hazard communication training conducted  
Bloodborne pathogen/CPR training conducted for first responders  
Safety program goals updated (reference OSHA 300 log, accident investigations, workplace inspection findings)  
OSHA 300 log updated, signed and posted (Feb — April)  
Annual refresher training conducted on exposures of high severity  
Annual exhaust test of forklifts when required  
Stairway treads maintaining slip resistance  
New operations reviewed for hazards, PPE requirements, training  
Personal fall protection equipment inspected by Competent Person  

This material is provided for informational purposes only and does not provide any coverage or guarantee loss prevention. The examples in this material are provided as hypothetical and for illustration purposes only. The Hanover Insurance Company and its affiliates and subsidiaries (“The Hanover”) specifically disclaim any warranty or representation that acceptance of any recommendations contained herein will make any premises, or operation safe or in compliance with any law or regulation. By providing this information to you, The Hanover does not assume (and specifically disclaims) any duty, undertaking or responsibility to you. The decision to accept or implement any recommendation(s) or advice contained in this material must be made by you.

LC JAN 2019 12‐228
171-1021 (02/14)

Article

Protect your property from severe winter weather

Every year, severe winter weather brings significant damage to buildings, in the form of frozen water pipes and roof collapses. Although you may have property insurance for your building, the payments you receive for your claim may not pay for all the damages sustained, and all the costs incurred, from a severe winter weather incident. The uninsured costs of the disruption to your business and the loss of clientele, for example, can easily exceed the costs to repair the building.

A few simple, short procedures can reduce the likelihood of a loss from winter weather, and are well worth the few minutes they would take, to complete. The following checklist is for your use in preventing what could become a disaster for your business.

Don't let your business become a statistic to winter weather.

Cold air in enclosed spaces

  • Make a visual check in concealed spaces, such as above suspended ceilings and in closets/storage rooms, against exterior walls. Seal any gaps in wall materials, and provide insulation, if none is present. Water pipes in these areas will freeze, if not protected.
  • If these spaces are unheated, make arrangements for heat to be provided (at least 50° F), or provide heat tape that has been certified by Underwriters Laboratories (UL), the Canadian Standards Association (CSA) or Factory Mutual Research Corporation (FMRC).

Sprinkler systems and related equipment

  • Keep building temperatures above 50°F for wet-pipe systems.
  • Anti-freeze systems should be checked, for adequate temperature ratings.
  • Dry-pipe systems have water in them, up till the main valve, and these must be in a heated enclosure.
  • Dry-pipe systems, with air in the piping, will still have condensation in them, and these must be drained, at the low points, by a servicing company.
  • If there is a fire pump, the room this is in must be heated to at least 50°F.
  • Hydrants, tanks, fire department connections and other sprinkler system accessories and parts should, along with the rest of the sprinkler system, receive service and inspection, before the onset of cold weather, with leaks repaired and protection provided.

General building protection

  • If the building is to be unoccupied (e.g., over a vacation period, or over a weekend) when cold weather is present, inspections should be made, to be sure heating systems are functioning properly.
  • Sources of cold air infiltration should be identified, and leaks or poor seals in doors or windows should be repaired.
  • Roofs should be inspected, to assure they can withstand snow loads. Following a heavy snow, snow should be manually removed from roofs, if the roof strength is in question.
  • Gutters, downspouts and roof drains should be kept clear, to avoid clogging and freezing.
  • An emergency response plan should be made, for winter weather situations (e.g., loss of heat). This plan should include:
    • Draining of any equipment which contains water, which could freeze.
    • Sources of temporary heat, for a possible heating system failure.
    • Training of security or maintenance/facility personnel, in how to close the automatic sprinkler valves, if a leak or break should occur

This material is provided for informational purposes only and does not provide any coverage or guarantee loss prevention. The examples in this material are provided as hypothetical and for illustration purposes only. The Hanover Insurance Company and its affiliates and subsidiaries (“The Hanover”) specifically disclaim any warranty or representation that acceptance of any recommendations contained herein will make any premises, or operation safe or in compliance with any law or regulation. By providing this information to you. The Hanover does not assume (and specifically disclaims) any duty, undertaking or responsibility to you. The decision to accept or implement any recommendation(s) or advice contained in this material must be made by you.

LC DEC 2018 12-198
171-1077 (01/14)

Article

Protect yourself from stinging insects

Stinging or biting insects or scorpions can be hazardous to outdoor workers. Stinging or biting insects include bees, wasps, hornets, and fire ants. Outdoor workers who are at risk of exposure to them include farmers, foresters, landscapers, groundskeepers, gardeners, painters, roofers, pavers, construction workers, laborers, mechanics, and any other workers who spend time outside.

The health effects of stinging or biting insects or scorpions range from mild discomfort or pain to a lethal reaction for those workers allergic to the insect’s venom. Anaphylactic shock is the body’s severe allergic reaction to a bite or sting and requires immediate emergency care. Thousands of people are stung by insects each year, and as many as 90 –100 people in the United States die as a result of allergic reactions. This number may be underreported as deaths may be mistakenly diagnosed as heart attacks or sunstrokes or may be attributed to other causes.

It is important for employers to train their workers about their risk of exposure to insects and scorpions, how they can prevent and protect themselves from stings and bites, and what they should do if they are stung or bitten.

Bees, wasps, and hornets

Bees, wasps, and hornets are most abundant in the warmer months throughout the United States. Nests and hives may be found in trees, under roof eaves, or on equipment such as ladders.

U.S. geographic region

Bees, wasps and hornets are found throughout the United States.

Recommendations for protecting workers

Employers should protect their workers from stinging insects by training them about:

  • Their risk of exposure
  • Insect identification
  • How to prevent exposure
  • What to do if stung

Preventing insect stings

Workers should take the following steps to prevent insect stings:

  • Wear light-colored, smooth-finished clothing.
  • Avoid perfumed soaps, shampoos, and deodorants.
    • Don’t wear cologne or perfume.
    • Avoid bananas and banana-scented toiletries.
  • Wear clean clothing and bathe daily. (Sweat may anger bees.)
  • Wear clothing to cover as much of the body as possible.
  • Avoid flowering plants when possible.
  • Keep work areas clean. Social wasps thrive in places where humans discard food.
  • Remain calm and still if a single stinging insect is flying around. (Swatting at an insect may cause it to sting.)
  • If you are attacked by several stinging insects at once, run to get away from them. (Bees release a chemical when they sting, which may attract other bees.)
    • Go indoors.
    • A shaded area is better than an open area to get away from the insects.
    • If you are able to physically move out of the area, do not to attempt to jump into water. Some insects (particularly Africanized Honey Bees) are known to hover above the water, continuing to sting once you surface for air.
  • If a bee comes inside your vehicle, stop the car slowly, and open all the windows.
  • Workers with a history of severe allergic reactions to insect bites or stings should consider carrying an epinephrine auto injector (EpiPen) and should wear a medical identification bracelet or necklace stating their allergy.

First aid

If a worker is stung by a bee, wasp, or hornet:

  • Have someone stay with the worker to be sure that they do not have an allergic reaction.
  • Wash the site with soap and water.
  • Remove the stinger using gauze wiped over the area or by scraping a fingernail over the area.
    • Never squeeze the stinger or use tweezers.
  • Apply ice to reduce swelling.
  • Do not scratch the sting as this may increase swelling, itching, and risk of infection.

Additional resources

Fire ants

Imported fire ants first came to the United States around 1930. Now there are five times more ants per acre in the United States than in their native South America. The fire ants that came to the United States escaped their natural enemies and thrived in the southern landscape.

Fire ants bite and sting. They are aggressive when stinging and inject venom, which causes a burning sensation. Red bumps form at the sting, and within a day or two they become white fluid-filled pustules.

U.S. geographic region

Mostly the Southeastern United States, with limited geographic distribution in New Mexico, Arizona, and California.

Recommendations for protecting workers

Employers should protect their workers from fire ants by training them about:

  • Their risk of exposure
  • How to identify fire ants and their nests
  • How to prevent exposure
  • What to do if they are bitten or stung

Preventing fire ant stings and bites

Workers should take the following steps to prevent fire ant stings and bites:

  • Do not disturb or stand on or near ant mounds.
  • Be careful when lifting items (including animal carcasses) off the ground, as they may be covered in ants.
  • Fire ants may also be found on trees or in water, so always look over the area before starting to work.

First aid

Workers with a history of severe allergic reactions to insect bites or stings should consider carrying an epinephrine auto injector (EpiPen) and should wear a medical identification bracelet or necklace stating their allergy.

Workers should take the following steps if they are stung or bitten by fire ants:

  • Rub off ants briskly, as they will attach to the skin with their jaws.
  • Antihistamines may help.
    • Follow directions on packaging.
    • Drowsiness may occur.
  • Take the worker to an emergency medical facility immediately if a sting causes severe chest pain, nausea, severe sweating, loss of breath, serious swelling, or slurred speech.

Additional resources

Scorpions

Scorpions usually hide during the day and are active at night. They may be hiding under rocks, wood, or anything else lying on the ground. Some species may also burrow into the ground. Most scorpions live in dry, desert areas. However, some species can be found in grasslands, forests, and inside caves.

U.S. geographic region

Southern and Southwestern United States.

Symptoms

Symptoms of a scorpion sting may include:

  • A stinging or burning sensation at the injection site (very little swelling or inflammation)
  • Positive “tap test” (i.e., extreme pain when the sting site is tapped with a finger)
  • Restlessness
  • Convulsions
  • Roving eyes
  • Staggering gait
  • Thick tongue sensation
  • Slurred speech
  • Drooling
  • Muscle twitches
  • Abdominal pain and cramps
  • Respiratory depression

These symptoms usually subside within 48 hours, although stings from a bark scorpion can be life-threatening.

Recommendations for protecting workers

Employers should protect their workers from scorpions by training them about:

  • Their risk of exposure
  • Scorpion identification
  • How to prevent exposure
  • What to do if stung

Preventing scorpion stings

Workers should take the following steps to prevent scorpion stings:

  • Wear long sleeves and pants.
  • Wear leather gloves.
  • Shake out clothing or shoes before putting them on.
  • Workers with a history of severe allergic reactions to insect bites or stings should consider carrying an epinephrine auto injector (EpiPen) and should wear a medical identification bracelet or necklace stating their allergy.

First aid

Workers should take the following steps if they are stung by a scorpion:

  • Contact a qualified health care provider or poison control center for advice and medical instructions.
  • Ice may be applied directly to the sting site (never submerge the affected limb in ice water).
  • Remain relaxed and calm.
  • Do not take any sedatives.
  • Capture the scorpion for identification if it is possible to do so safely.

Additional resources

Related links


This material is provided for informational purposes only and does not provide any coverage or guarantee loss prevention. The examples in this material are provided as hypothetical and for illustration purposes only. The Hanover Insurance Company and its affiliates and subsidiaries (“The Hanover”) specifically disclaim any warranty or representation that acceptance of any recommendations contained herein will make any premises, or operation safe or in compliance with any law or regulation. By providing this information to you. The Hanover does not assume (and specifically disclaims) any duty, undertaking or responsibility to you. The decision to accept or implement any recommendation(s) or advice contained in this material must be made by you.

LC DEC 2018 12-139
171-0870 (01/14)

Article

Protecting communication and sensitive electronic equipment from lightning and voltage surges

Operating a business requires a reliable and efficient means of communication and data processing. As stronger competition surfaces from every direction, a company’s dependency on fast, accurate and convenient transmission of information increases dramatically. Businesses make great investments in state-of-the-art telephone systems, computer networks and expert diagnostic equipment in order to compete in the high-tech marketplace that exists in every industry today.

So, how would your business be affected if it lost the use of these systems for an extended period of time? Or even for a day? Suppose the computer system you use to communicate with financial institutions is damaged from a lightning surge. How big of an impact would this have on your operation? How long would it take to repair or replace a key piece of machinery or equipment that has been subjected to a voltage surge and rendered useless? Are you prepared if it does happen?

Lightning strikes without warning

Recent claims show a wide range of damage being attributed to lightning or voltage surges. Lightning has caused damage to computer terminals, printers, motors, controllers, high-tech instrumentation and telephone communication systems. Unexpectedly, these businesses find themselves trying to rebound from losses costing upward of a few thousand dollars.

One loss in Atlanta, for example, saw lightning knock out an auto dealer’s main telephone system and computer network. The equipment was damaged beyond repair and had to be replaced. After a $1,000 deductible, the policy paid more than $26,000.

One of the greatest hazards to communication systems or any system that employs sensitive electronic equipment is a voltage surge. It’s a fairly common occurrence and damage usually can be avoided. But it still accounts for millions of dollars in lost revenue and repair costs each year nationwide. How can you help protect your equipment and other business investments from a damaging and costly voltage surge?

What is a voltage surge?

Voltage surges are disturbances in the normal pattern of a power system’s supply voltage. Usually, this is thought of as a sudden spike that raises the voltage level above the limit which equipment was designed to handle. While there are other types of transients, we will limit our discussion to overvoltage conditions.

Voltage surges happen when a sudden change to an electrical circuit occurs. A simple example of such a change occurs when the motor used in an air conditioner or freezer starts or stops.

More dramatic types of switching surges occur when the utility company energizes or de-energizes its equipment, or when overhead power lines slap together or are broken and fall to the earth. A third type of switching surge results from arcing due to loose connections or ground faults.

How can you protect your system?

The simplest means of protecting your telecommunications system or other sensitive electronic equipment can be summed up in three words — single continuous ground. Let’s look at these words in reverse order.

Proper grounds

Electrically grounding equipment means providing a direct, low-resistance path for electrical current to return to earth. The most important concept to understand about electricity when dealing with surges such as lightning is that current always takes the path of least resistance to ground. As end users of electricity, we have virtually no control in preventing surges from occurring. But what we can do is direct the current flow when the surge does occur — by ensuring all equipment is properly grounded.

Continuous grounds

In order to be effective, the grounding system must be continuous. This means grounding conductors should never be spliced or brought to a terminal strip. In addition, the electrical grounding system (including metallic conduits and raceways) should be bonded to the building’s structural steel to provide maximum protection.

Single grounds

Finally, there should be only one grounding system. All building systems, including electric, telephone, lightning, antenna, and underground metallic piping systems, should be connected together and bonded to the building grounding system.

Lightning can enter a building in ways other than over power lines. Overhead telephone lines or any other utility that is exposed to the outside (HVAC, water, etc.) can provide a conductive path for lightning surges to find their way inside. Lightning striking your neighbor’s house can travel over to yours via common water lines. However, by connecting all of these systems to a common grounding point, the same voltage potential can be maintained and a path to dissipate the surge is ensured.

Surge suppression

In addition to a single, continuous grounding system, the proper use of surge suppression devices is the best means of protecting your telephone and computer systems. When a voltage surge occurs, a Surge Protection Device (SPD) provides a low resistance path to ground so that the surge bypasses the equipment. Therefore, the voltage to which the electrical equipment is exposed is limited to a level much below that of the surge.

Ideally, an SPD should be installed at the main service entrance equipment for the building to minimize surges from entering the premises through the power system. In addition, local surge protection should be provided within the building for terminal equipment, computers and other sensitive equipment such as computer-driven instrumentation.

Special note on isolated grounds

One of the most abused concepts is that of an “isolated ground.” Often, “experts” in the field of computers or harmonics suggest the installation of a separate ground for computer or diagnostic systems as a means of eliminating noise or harmonic problems.

A separate ground is not an isolated ground. Having an equipment ground separate from the system ground may appear to correct the problem at hand, but it is not the proper grounding method. Consult a professional engineer or licensed electrician if you suspect you may have a condition involving a separate ground.

Prevention is key

Don’t neglect a proper grounding system for your equipment. Lightning and voltage surges can cause extensive damage and shut down your business. That can be costly, not only to the financial well-being of your company, but to your reputation for reliability and customer service.


Copyright ©2020 The Hartford Steam Boiler Inspection and Insurance Company. All Rights Reserved. Used with permission of The Hartford Steam Boiler Inspection and Insurance Company.

This material is provided for informational purposes only and does not provide any coverage or guarantee loss prevention. The examples in this material are provided as hypothetical and for illustration purposes only. The Hanover Insurance Company and its affiliates and subsidiaries (“The Hanover”) specifically disclaim any warranty or representation that acceptance of any recommendations contained herein will make any premises, or operation safe or in compliance with any law or regulation. By providing this information to you. The Hanover does not assume (and specifically disclaims) any duty, undertaking or responsibility to you. The decision to accept or implement any recommendation(s) or advice contained in this material must be made by you.

LC MAR 2019-162
171-1074 (02/14)

Article

Compliance with product safety standards

As a manufacturer or product designer, a primary goal is to make a high-quality product that is reliable and functions as intended for customer use. But just as important, you are also responsible for ensuring that your product is safe for customer use. If this goal is not met your product could ultimately cause product related accidents, recalls and subsequent lawsuits, which may have a significant impact on revenue and profits.

An effective approach to creating a safe product is by incorporating a comprehensive product safety management program throughout your product’s life cycle. An effective product safety management program can help reduce accidents and recalls, and provide a more defensible product in the event of litigation.

There are several steps involved in a product safety management program: one important and fundamental step is compliance with industry product safety standards. Product safety standards are meant to be a guide for incorporating proven methods of safety into your product design. They aid in promoting consistency not just in your operations, but within your entire industry.

This article will highlight the reasons compliance with product safety standards are important by understanding the types of compliance standards, benefits and limitations of compliance, as well as guidance on incorporating standards within your organization.
 

What are standards?

In general, a product standard describes a guide for a characteristic of a product or process, that, if adhered to, promotes a higher quality of that product or process.
 

Types of product safety compliance standards

There are two main categories of standards in product safety compliance: mandatory and voluntary. Mandatory standards are issued by federal, state, county, or municipal governments. Generally, there is no option for non-compliance with mandatory standards. Non-compliance with mandatory standards may result in criminal or civil penalties.

Voluntary standards are consensus standards that are prepared by representative companies from the industry where the standard will be applicable, or by voluntary standards organizations (such as the American Society for Testing and Materials [ASTM] or the American National Standards Institute [ANSI]). Government and consumer groups may also be involved in the preparation of a voluntary standard. Although compliance with these standards is voluntary, they are frequently used as the basis for expert testimony in court as to what is customary in industry.

In general, a key difference between the two types of compliance standards is mandatory standards are the lowest safety level the government will accept, and voluntary standards are the lowest safety level an industry intends to meet. Regardless of the impositions that compliance with product safety standards present, manufacturers may find many benefits in such compliance.
 

Benefits of compliance with product safety standards

Compliance with product safety standards can be beneficial in many ways. One of the most important benefits is the introduction of previously evaluated methods of safe design. Generally, product safety standards are created to avoid the recurrence of accidents or the presentation of hazards associated with similar products. These standards take the guess work out of deciding which safety measures or methods to incorporate in product design and manufacturing.

Additional benefits of complying with product safety standards are as follows:

  • Promotes consistency and an accepted practice across an industry.
  • Promotes a basic level of safety and dependability.
  • Reduces the possibility of accidents.
  • Reduces the possibility of liabilities and lawsuits.
  • May be a viable defense in a product liability lawsuit.
  • Promotes proper adherence to laws, codes, and other legal criteria.[2]
light brown blocks with legal words on them and a red block that says compliance

As noted, there are several benefits that compliance with product safety standards offer; however, compliance also offers some limitations.

 

Limitations with standards compliance

Compliance with product safety standards does come with a few limitations; and some of these limitations may also depend on the type of standard. One of the most important limitations to consider is that compliance with a product safety standard may not fully absolve you of liability resulting from a product-related accident or claim. As mentioned previously, compliance with product safety standards is just one step in a product safety management program.

Another key limitation, which is primarily centered around the core process in voluntary standards, is the fact that they are consensus standards generated by industry representatives. In most cases, consensus standards may only promote the lowest levels of acceptance members of that industry intend to meet or what they feel is economically justified.  As a result, some voluntary standards may not incorporate all the desired product safety design requirements needed.

 

Due Diligence typed on a piece of paper with a fountain pen and glasses

Finally, as a manufacturer, the courts will likely hold that you must be an expert about your product. The key is understanding whether the standard, mandatory or voluntary, establishes that a duty or standard of care was exercised for you as the manufacturer. A duty of care is the basis for negligence, which is conduct that falls below the standards established by law for the protection of others against unreasonable risk of harm. It is the basis for most product-safety related litigation.[4]

Due diligence must be exercised to ensure that all known or foreseeable hazards are controlled to an acceptable level even if not emphasized or identified in the associated standards. It is best to know all the requirements set by the applicable product safety standards and any good engineering practices that change with the state-of-the-art.
 

Guidance on incorporating standards

Product safety standards should be an integral part of your product safety management program. As highlighted above, product safety standards are meant to be a guide, practice or set of characteristics for safe product design. Below are few tips to consider when incorporating product safety standards:

  • Determine what standards are applicable to your product; whether the standards are mandatory or voluntary, and incorporate the standard requirements into the product design.
  • Review voluntary standards for product safety adequacy and make improvements if necessary.
  • Test and inspect products for conformance with standard requirements.
  • For new state-of-the-art products, a formal exemption or waiver should be considered if mandatory requirements don’t meet the desired safety level needed.
  • Always monitor and review product safety standards activity, as it relates to your products, for new standards under development, or standard revisions.
  • Have a program that documents all practices and procedures.
  • For assistance with locating various standards, the American National Standards Institute (ANSI) offers an online database for standards that have been referenced in the US Code of Federal Regulations (CFR), IBR Standards Portal.

 

References

  1. American National Standards Institute (ANSI). (2021, September 7). Resource: Glossary. Retrieved from StandardsPortal.org, A Resource for Global Trade: https://www.standardsportal.org/usa_en/resources/glossary.aspx#Definitions.
  2. Hammer,W. (1993). Product Safety Management and Engineering Second Edition. Des Plaines, IL: American Society of Safety Engineers.
  3. International Organization for Standardization (ISO) and Internal Electrotechnical Commission (IEC). (2004). ISO/IEC Guide 2: 2004, Standardization and Related Activities-General Vocabulary. Geneva: CH: ISO.
  4. Negligence: Background. (2018, November 29). Retrieved from https://wwwfindlaw.com: https://www.findlaw.com/injury/accident-injury-law/negligence-background.html.

 


 

This material is provided for informational purposes only and does not provide any coverage or guarantee loss prevention. The examples in this material are provided as hypothetical and for illustration purposes only. The Hanover Insurance Company and its affiliates and subsidiaries (“The Hanover”) specifically disclaim any warranty or representation that acceptance of any recommendations contained herein will make any premises, or operation safe or in compliance with any law or regulation. By providing this information to you, The Hanover does not assume (and specifically disclaims) any duty, undertaking or responsibility to you. The decision to accept or implement any recommendation(s) or advice contained in this material must be made by you.

LC 2022-055

Article

Introduction to product liability law

Product liability refers to the legal liability of manufacturers or sellers to compensate buyers, users and even bystanders for damages or injuries suffered because of defects in goods purchased. This report provides an introduction to the basic concepts of product liability law, including the historical development of the law; common elements of product liability claims; theories of law on which these claims are based; types of product defects; persons involved in product liability lawsuits; damages available; and defenses to liability.

Product liability is a term used to describe the legal liability of manufacturers or sellers of goods to compensate buyers, users and even bystanders for damages or injuries suffered because of defects in goods purchased. Product liability law is the area of law governing product liability litigation.

A typical product liability case will involve a claim for damages against the manufacturer or seller of a product by a person injured by a product. The injured party, or plaintiff, will seek to prove that the injury was caused by some deficiency in the way that the product was made or marketed (i.e., that the product was defective).

Product liability law is a type of private law that is concerned with the definition, regulation, and enforcement of rights among private individuals, associations and corporations. It is different from public law, which is concerned with the determination of rights between private individuals and their respective governments.

Products liability is civil law. This is law that is concerned with the rights of individual parties to seek redress for alleged harms, as opposed to criminal law, which is concerned with the rights of society to regulate the conduct of its citizens. This is important because there are different rules of procedure and substantive law that apply to each field of law. One important distinction is the standard of proof for civil law cases is generally “proof by a preponderance of evidence,” which can be roughly translated as “more likely than not.” This is an easier standard to meet than the criminal law standard of “proof beyond a reasonable doubt.”

Legal bases for product liability law

The law of product liability is derived from both tort law and contract law. In addition, many state legislatures have enacted product liability statutes that define the scope of products liability within the state. Currently, there is no uniform federal products liability law.

Tort law

Torts are civil wrongs recognized by law as grounds for a lawsuit. These wrongs result in an injury or harm constituting the basis for a claim by the injured party. While some torts are also crimes punishable with imprisonment, the primary aim of tort law is to provide relief for the damages incurred and deter others from committing the same harms. The injured person may sue for an injunction to prevent the continuation of the tortious conduct or for monetary damages. Among the types of damages the injured party may recover are: loss of earnings capacity, pain and suffering, and reasonable medical expenses. They include both present and future expected losses.

Tort law is state law that is created through judges (i.e., common law) and by legislatures (i.e., statutory law). Many judges and states utilize the Restatement of Torts (2nd) as an influential guide. Restatements are publications prepared by a private legal organization, the American Law Institute (ALI), whose aim is to present an orderly statement of the general law of the United States. Each restatement consists of individually designated sections along with notes and comments of the persons who developed the document, called reporters notes and comments. One widely cited section of the Restatement (2nd) is Section 402A that defines the concepts of strict product liability in tort.

In 1997, the ALI published the Restatement of Torts (3rd): Product Liability, which focuses solely on product liability-related aspects of tort law. The “Third Restatement,” as it is commonly known, contained significant revisions to the legal concepts of product liability. Courts have slowly begun to adopt many of its concepts.

Contract law

Contract law is concerned with regulating agreements made between parties. It includes ways of defining the rights of product buyers and sellers. Like tort law, contract law is based on state law.

A subset of contract law is the law of sales, which is concerned with regulating commercial transactions. To allow the orderly sale of goods between persons in different states, all states except Louisiana have adopted the Uniform Commercial Code (UCC) into their state laws. The UCC is a model law that was developed by a private organization, the Uniform Code Congress, to align divergent state laws. Because the UCC is a model law, states have the authority to make changes to the law as they see fit.

Article 2 of the UCC deals with the sales of goods and it has been adopted by most states. In it, the most important products liability sections are the implied and express warranties of merchantability in the sales of goods, §§ 2-314 and 2-315.

State product liability statutes

Product liability is a state matter. Many states have enacted legislation to address product liability. This legislation may address specific issues, such as statutes of limitation or repose, or comprehensively address product liability actions within the state. There may also be numerous other state statutes, such as general tort statutes concerning joint and several liability, limitations on non-economic damages, or fault schemes.

Federal law

There is no federal product liability law, although federal laws may be relevant in product liability litigation. In 1979, the U.S. Department of Commerce proposed a model uniform product liability law. The purpose of this law was to provide a template that state legislatures could use to pass their own state product liability laws.

Historical background

The idea that manufacturers should be held responsible for damages or injuries suffered because of defects in their products is not a recent concept. The Code of Hammurabi, published circa 2200 B.C., contained an organized scheme for providing recourse to people injured by defective products.

The law of products liability has evolved since Hammurabi. Three important stages in the evolution of modern product liability law include the rejection of the doctrine of caveat emptor, the erosion of the doctrine of privity and the advent of strict product liability in tort.

Caveat emptor

During the 17th and 18th centuries in Europe, the prevailing legal theory of product liability was the concept of caveat emptor, a Latin phrase for “let the buyer beware.” Under this rule, the purchaser was responsible for examining, judging and testing goods for sale to make sure that they were as described and could protect themselves by requiring the seller to provide an express warranty that the quality or condition of the goods would be the same as the sample provided. Absent this warranty, the seller was under no legal obligation to warrant the quality of his goods. This theory was adopted in the United States in the early 19th century and persisted in many states into the early 20th century.

Privity of contract

An important concept in early product liability law was the doctrine of privity of contract. Under this doctrine, an injured person could only bring a legal action against a product manufacturer or seller for their injuries if they were in a direct contractual relationship with the manufacturer or seller. So, a person who bought a product through a retailer had a claim against the retailer, but not against the product manufacturer since they had a direct relationship with the retailer but not the manufacturer. Further, a passenger or bystander injured because of a product had no recourse against either the retailer or the manufacturer since they were not in a contractual relationship with either party. The erosion of the privity requirement in product liability actions is one of the most important developments of product liability law, and the New York Court of Appeals’ effective abolishment of this defense in the case of MacPherson v. Buick Motor Co., 217 N.Y. 382 (1916) is widely seen as the start of “modern” product liability law. The privity defense was later abandoned for express warranty cases (Baxter v. Ford Motor Co. 168 Wash. 456 [1932]), and for implied warranty cases (Henningsen v. Bloomfield Motors, Inc. 32 NJ 358 [1960])

Strict product liability

The adoption of strict liability in tort for product liability by the California Supreme Court (Greenman v. Yuba Power Products, Inc., 59 Cal. 2d 57 [1963]) is the most important development of modern product liability law. This theory of liability makes the product manufacture and seller responsible for all defective products that unreasonably threaten the personal safety of a consumer or the consumer’s property, without regards to fault. Almost every state has since adopted some form of this liability, either by judicial decision or statute, and it is the dominant theory of product liability law.

Common elements of PL claims

There are three common elements to all product liability lawsuits, regardless of the legal theory that the lawsuit is brought under. The lawsuit must involve a product, the product must be found to be defective, and the product defect must be found to be the proximate cause of the injury. As such, a plaintiff may allege several different theories in his lawsuit to take advantage of the differences in proof required for each claim.

Definition of product

For the law of products liability to apply, the claim must involve a product. Products are typically thought of as discrete, tangible pieces of personal property that are moveable at the time of sale (e.g., a tool or an article of clothing). However, some courts have taken an by physical labor or intellectual effort. As such, courts have determined that intangible items, such as electricity delivered to a customer, may be considered products for the purposes of products liability, as well as animals, real estate and writings.

Product defect

A plaintiff must prove that a product is defective in order to recover damages against a product manufacturer or seller. It is universally recognized that a manufacturer is not an insurer against all risks of injury associated with a product and will not be liable for injuries caused by a properly functioning product.

In a broad sense, a defect is an imperfection that renders a product unsafe for its intended use. This defect can be associated with the product itself, or with the product’s packaging, labeling, display or advertising. A product is not defective if it performs as intended or is safe for normal handling and consumption.

Types of defects

Most product defect claims fall into one of three categories: manufacturing defects, design defects, or communication defects.

Manufacturing defects may arise when errors in production cause a product not to meet its intended design specifications. The errors may affect a single product or, in the case of mass- produced products, an entire production run.

Design defects exist when a whole class of products is inadequately planned in such a way as to pose unreasonable hazards to consumers. Products with design defects may be built in exact conformance to their production specifications; however, the design is flawed.

Communication defects can occur in products that are otherwise not defective. They occur because the manufacturer fails to provide instructions on the safe use of the product or warnings about concealed hazards, or makes improper claims about the quality or performance of the product.

Time of defect

In general, an injured party must prove that the product was defective or dangerous at the time when it left the possession or control of the defendant. The seller is not liable for injuries caused by parties’ mishandling or other actions that make the product harmful at the time it was consumed by the purchaser.

There is no immediate presumption that a product, which was defective at the time of an accident, was defective when it left the control of the manufacturer or seller. Plaintiff may have to show that defect was not due to improper intermediate handling. Lapse of time in itself is not a bar to recovery. Plaintiff may have to negate an inference of intervening causes of defect, such as mishandling or damage after delivery. Long or continued use of the product before the injury is an important factor, but not conclusive evidence that the defect did not exist at the time of sale.

Tests for defectiveness

Courts use several different tests for proving whether a product is defective. The two principle tests for defectiveness are the consumer expectation test and the risk-utility test.

The consumer expectations test is the historical standard used to determine whether a product is defective. Under the consumer expectation test, a product is determined to be defective if it is “dangerous to the extent beyond that which would be contemplated by the ordinary consumer who purchases it, with the ordinary knowledge common to the community as to its characteristics.” The test sets an objective standard for determining defect (e.g., it is based on the expectations of the “ordinary consumer” who has the “ordinary knowledge of the community”).

Under the risk-utility test, courts balance the cost of making a product safer against the risk of injuries present if the safety measures are not implemented. If the cost of safety is determined to be less than the cost of injury, then the benefit of making the product safer outweighs the risk and the product is determined to be defective. Conversely, if the risk is minimal compared to the cost of changing the product, then the product is deemed not to be defective.

Causation

Proximate cause is commonly defined as “that cause, which, in a natural and continuous sequence, unbroken by any efficient, intervening cause produces the injury, and without which the result would not have occurred.” The alleged cause does not have to be the sole cause of injury. Two components to causation are: cause in fact and legal cause.

Cause in fact

There are two basic rules used by courts for determining whether a product was the cause in fact of an injury: the “but for” (sine qua non) test and “substantial factor” test. To apply the “but for” test, the trier of fact will assess whether the injury would not have occurred “but for” the conduct of the defendant. To apply the substantial factor test, the trier of fact will evaluate whether negligent act was a substantial factor in bringing about the harm.

Legal cause

Legal cause evaluates whether the defendant should be held legally responsible as a matter of public policy. It must be socially and economically desirable to hold the wrongdoer liable for the injury.

Parties

In general, there are three categories of persons who may serve as plaintiffs in product liability actions. These are injured product purchasers, non-purchasing users and bystanders. The type of persons that are suitable plaintiffs has expanded as product liability theories have shifted from claims based in negligence and warranty to claims involving strict liability.

Historically, privity limited the types of persons and business entities that could be defendants in product liability action to only those parties in direct relationships with the injured person. Thus, actions could not be sustained against entities involved in the manufacture and sale of the product, but who were remote from the injured person. This requirement has been abolished in virtually all jurisdictions and now any entity involved in the manufacture and sale of a product may become a defendant in a product liability action, subject to some general limitations.

Manufacturers are the most common defendants in product liability actions. Other persons who may be liable for product liability include:

  • Product designers
  • Component manufacturers
  • Suppliers of materials
  • Distributors & wholesalers
  • Retailers
  • Trademark licensors
  • Used product sellers
  • State and federal governments

The scope of the liability for these parties will vary depending upon the legal theory under which the lawsuit is brought.

Theories of liability

There are four principal theories that underlie product liability lawsuits. They are:

  • Negligence
  • Breach of warranties
  • Strict liability in tort
  • Misrepresentation

These theories are not mutually exclusive; a plaintiff can bring one or more in the same lawsuit. The theories are summarized below.

Negligence

Negligence may be defined as conduct failing below the standard established by law for the protection of others against unreasonable risk of harm. In terms of product liability, a product manufacturer or seller is negligent if it acts, or fails to act, in such a way as to create an unreasonable risk of harm or loss to the user of the product. Actions will differ for the various entities involved in making and selling the product. Risk of harm may be created because the product was deficiently designed, mis-manufactured, or sold with inadequate warnings or instructions for safe use. The entity committing the negligent act may be liable for injuries and damages caused as a result of that negligence. Most product liability cases are based upon theories of negligence.

Breach of warranty

Breach of warranty refers to the failure of a product seller to fulfill the terms of a promise, claim, or representation made concerning the quality or type of product. Product liability claims for breach of warranty are based upon the product seller’s failure to honor his/her promise. Warranty claims may be based upon state or federal law.

Express warranty

An express warranty is an assertion of fact or a promise made about the quality, performance, construction, or durability of a product that induces a buyer to purchase it. This warranty may be created in writing, orally, or through the provision of physical representations, such as product samples.

Implied warranties

Implied warranties arise out of the sales trans- action by operation of law. The two types of warranties that are important to product liability are the implied warrant of merchantability and the implied warranty of fitness for a particular purpose. An implied warranty of merchantability is a promise that the product sold is in proper condition and is reasonably suited for the purpose to which it was manufactured. An implied warranty of fitness for a particular purpose is a special warranty that applies when the consumer relies on the seller’s advice that a particular product can be used for a particular purpose.

Strict liability in tort

The strict liability doctrine imposes liability on the seller of a defective product without requiring that the injured party prove fault. The rule was established to hold the seller or manufacturer of a product liable for product-related injuries for which it would be difficult or impossible to recover under a breach of warranty or negligence theory. The doctrine has been recognized by an overwhelming majority of jurisdictions. Currently, it is the most important theory in product liability.

Misrepresentation

Manufacturers and product sellers have a duty to provide true and accurate information about their products in their advertising and sales. The innocent, negligent, or intentional misrepresentation about the quality of a product may support a cause of action if the hearer of the statement relied on the statement and was injured.

Defenses

In a product liability lawsuit, product manufacturers or sellers being sued may defend themselves two basic ways. They may directly refute the facts and arguments made by the person who commenced the lawsuit; for example, by proving that they did not manufacture or sell the allegedly defective product, that the product was not defective, or that the product defect was not the proximate cause of the plaintiff’s injuries. The defendant may also raise additional facts and arguments, which, if true, might defeat or mitigate the plaintiff’s claim, even if everything in the plaintiff’s claim was true; for example, by showing that the person caused their own injury by using the product in a manifestly unreasonable or unexpected manner. This second type of defense is commonly called an affirmative defense.

Types of defenses

In general, product liability defenses can be grouped into statutory defenses, conduct defenses, and contract defenses. Other defenses commonly raised in product liability actions include compliance with government and industry standards, unusually susceptible consumers, sealed containers, and contract specification defenses.

Statutory defenses

State laws may provide defenses to product liability claims. These defenses may be included in general statutes applicable to all types of tort and contract claims, or they may be contained in state product liability statutes and apply solely to products liability actions. Common types of statutory defenses include statutes of limitation and statutes of repose.

Conduct defenses

The conduct of the product user or a third party may be relevant for determining whether the product was the proximate cause of the plaintiff’s injury. The conduct of the manufacturer may be relevant for determining the level of care they followed in producing the product. Conduct-based defenses include contributory negligence, comparative negligence, assumption of risk, and misuse.

Contract defenses

Manufacturers may incorporate defenses to product liability in their contracts. The primary contract defenses are requiring prompt notice of breach, disclaimers of warranties, and limitations on remedies available in the event of a breach. These defenses have all been discarded in actions seeking recovery for a consumer’s injuries and are typically used only in transactions between commercial parties.

Availability of defenses

The type of defenses that will be available will depend upon the location of the lawsuit and the facts of the case. Defenses may arise from common law (i.e., from prior legal decisions) and statute. Because of this, different jurisdictions may allow different defenses or may modify traditional defenses to meet local needs. There are different defenses available for defending contract and tort claims.

In addition, the conduct of the parties may waive or create defenses for the specific transaction. For further information on available defenses, see Product Liability Defenses on The Hanover’s Risk Solution Website.

Damages

Damages are monetary compensation awarded by a court in a civil lawsuit to an individual

Who has been injured by the wrongful conduct of another? Damages attempt to measure, in financial terms, the extent of the harm a plaintiff suffered because of the defendant’s action.

They are the main remedy awarded in product liability lawsuits.

The following section summarizes the main types of damages.

Compensatory damages

Compensatory or actual damages are damages that are awarded to compensate an injured party for all the direct and natural consequences of the defendant’s wrongful act. They may be provided for both losses caused directly or immediately from the wrongful conduct (i.e., direct losses) and for other losses that occur as a result of the act (i.e., consequential damages). Compensatory damages represent an attempt to put the injured party back in the same, or an equivalent, position that he or she was in prior to the loss. Types of compensatory damages awarded in product liability include lost earnings, destroyed property, medical expenses, physical impairment, disfigurement, loss of enjoyment Of life, emotional distress, and loss of consortium. Most damages in product liability are compensatory.

Punitive damages

Punitive or exemplary damages are damages on an increased scale that are awarded to an injured party over and beyond the actual damages they incurred. There are two fundamental purposes of this type of damages. They are to punish the wrongdoer and to deter the wrongdoer and others from acting similarly in the future. Most jurisdictions permit punitive damages only in cases where the wrongdoer’s action is particularly reprehensible, such as when the doer intended to cause the harm, or when the doer knew or should have known that their action would cause the harm, but ignores these facts and proceeds on with disregard for the consequences.

Economic losses

Damages in product liability cases are intended to address injuries to persons or property. In general, purely economic losses, which involve damage only to the product itself and associated business losses, such as lost profits, are not compensable injuries in product liability. Instead, these types of business losses, or “bad bargain” type claims, are covered by other areas of law, primarily the law of sales.

References

  1. 63 Am Jur 2d Product Liability §§1-880 (2003).
  2. Commerce Clearing House Inc. (CCH). Product Liability Reporter. Chicago, IL: CCH, 2003.
  3. Owen, D., et al. Products Liability Cases and Materials. 3rd Ed. New York, NY: Foundation Press, 1996.

This material is provided for informational purposes only and does not provide any coverage or guarantee loss prevention. The examples in this material are provided as hypothetical and for illustration purposes only. The Hanover Insurance Company and its affiliates and subsidiaries (“The Hanover”) specifically disclaim any warranty or representation that acceptance of any recommendations contained herein will make any premises, or operation safe or in compliance with any law or regulation. By providing this information to you. The Hanover does not assume (and specifically disclaims) any duty, undertaking or responsibility to you. The decision to accept or implement any recommendation(s) or advice contained in this material must be made by you.

LC NOV 2018-344
171-1748 (12/15)

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