Platinum Services

Enhanced customer services- 24/7

My Hanover Policy

Secure customer website where you can view policy information, pay bills, order/view ID cards, and file a claim! Download the Hanover Mobile app in the Apple store or Google Play.

The Platinum Claim Experience

As a Platinum customer, you have access to our existing world-class claim services, plus exclusive benefits such as, a special claim phone number and the recognition you deserve. The Platinum Claims Experience starts with your first call, being greeted as a Platinum customer and guided through the claim process with the utmost care and empathy. We are available to you 24/7 and excellent customer service is our highest priority.

File a Claim

Phone: 800-799-6977
Online: My Hanover Policy

The Platinum Billing Experience

Hanover Platinum Protection policies are one account with one effective date and one bill. Your Platinum bill will arrive separate from your welcome packet, eliminating the need to search through policy forms for it. Your bill includes transaction information, installment details, benefits reminders and the amount due.

With several convenient options to pay your bill, there is sure to be one that fits your lifestyle:

Pay your bill online: My Hanover Policy
Set up EFT payments: My Hanover Policy
Pay by phone: 800-573-1187
Pay by mail: check your bill for the mailing address

Helping you stay prepared

Life happens; and you can’t always prepare for the unexpected. But we have created some fun ways to learn about those things that you CAN prepare for!